臺灣博碩士論文加值系統

本研究以工作感受為中介變項，探討人力資源管理、領導型態與組織公民行為之關係。本研究採用問卷法收集資料，研究對象為金融從業人員，針對27家金融機構發出270份問卷，共回收樣本262份。在分析方法上採用層級迴歸分析法進行各變數間關係之探討。分析結果發現，人力資源管理與領導型態會影響工作感受之部分得到部份支持。其次，工作感受會正向影響組織公民行為之部分得到部份支持。最後，在人力資源管理與領導型態透過工作感受的中介效果影響組織公民行為之部分得到部份支持。就細部而言，在人力資源管理方面，以承諾型人力資源管理為衡量的五個構面，對於工作感受大致上呈現顯著的正相關，其中只有授權對於工作滿意度、主管支持認知為負相關。而在領導型態方面，轉換型領導的六個構面與交易型領導的兩個構面，對於工作感受大致上呈現顯著的正相關，其中只有情境處罰對於工作感受未有任何顯著的影響關係。其次，在工作感受與組織公民行為方面，情感性承諾、工作滿意度對於組織公民行為的四個構面皆有顯著的正向影響關係。最後，在中介效果方面，基本薪資決策會透過情感性承諾、工作滿意度的完全中介作用和信任的部份中介作用，進而促使員工願意從事組織公益之行為。針對上述結果，本研究分別就學術面與實務面提出相關建議。

目　錄
摘要.................................................................I
Abstract...........................................................II
誌謝................................................................IV
目錄.................................................................V
表索引.............................................................VII
圖索引..............................................................IX
第一章 緒論.........................................................1
　第一節 研究背景與動機................................................1
　第二節 研究目的.....................................................3
第二章 文獻探討.....................................................4
　第一節 人力資源管理..................................................4
　第二節 領導型態....................................................10
　第三節 組織公民行為.................................................16
第三章 研究方法....................................................24
　第一節 研究假設與研究架構................................,,,,,.......24
　第二節 抽樣方法與樣本結構............................................28
　第三節 研究變數測量與分析方法........................................30
第四章 研究結果....................................................34
　第一節 研究變項基本資料分析..........................................34
　第二節 差異分析....................................................39
　第三節 迴歸分析....................................................46
第五章 結論與建議...................................................57
　第一節 驗證結果與討論...............................................57
　第二節 管理意涵....................................................62
　第三節 研究限制與後續研究建議........................................64
參考文獻............................................................67
　中文部份...........................................................67
　英文部份...........................................................68
附錄：研究問卷.......................................................73
作者簡介............................................................79

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