臺灣博碩士論文加值系統

本研究整合三種已充分驗證之資訊系統(Information System, IS)模式，包含科技接受模式、資訊系統成功模型及科技框架，並融入軟體開發生命週期為時間軸，提出適用於新資訊系統導入後可能產生之問題診斷模式。並以「政府採購電子領投標系統」為例，導入本研究所提出之整合性IS問題診斷模式，呈現使用者(政府機關、往來廠商)及決策者(公共工程委員會人員)所組成的虛擬組織之IS問題診斷過程，作為本研究所提整合模式之應用示範。
研究分為三階段構架進行研究分析，第一階段為次級資料蒐集，相關文獻探討及企業組織內部統計資料，做為量化及質化分析的理論基礎；第二階段執行量化分析，研究對象為政府機關與往來廠商，並採用PLS及SPSS統計軟體分析數據，並提供下一階段訪談題目來源；第三階段執行深入訪談，訪問虛擬團隊成員，包含使用者及決策者，最後以科技框架方式呈現研究結論。本研究架構融合靜態理論模式與動態流程，可針對IS問題面、個案公司資源及現有方法論之彈性搭配，成為一個通用之IS問題診斷模式。

The goal of the study is to propose a flexible problem-diagnosis framework for new IS implementations. Specifically, this study utilizes the software development life cycle as a core to integrate three well-validated theoretical models, including Technology Acceptance Model (TAM), IS Success Model, and Technological Frame Model (TF).
Government Electronic Procurement System (GEPS) was used as a sample case to illustrate how the proposed framework could be useful in identifying the potential problems. The subjects in this case formed a virtual organization, including central government or local government procurement personnel, supplier, and the Public Construction Commission (PCC) servants. This study was divided into three stages: the first stage collected secondary data, including IS related references and business internal statistical data as the basis for a qualitative and a quantitative content analysis. The second stage executed a quantitative analysis, targeting the government procurement personnel and suppliers. PLS and SPSS were used to analyze the data. Finally, the third stage conducted in-depth interviews to three key group members of this virtual organization. TF was used to present the case conclusions.
This framework consists of a static model and a dynamic process and is intended to be a generic IS problem-diagnosis model for IS implementation issues. In other words, it can be easily customized for meeting the needs of a specific IS problem.

【目 錄】
摘　要...................................................I
Abstract................................................II
誌　謝..................................................IV
目　錄...................................................V
圖索引................................................VIII
表索引...................................................X

第1章 緒論................................................1
1.1 研究背景與動機........................................1
1.1.1 IS模式整合的可行性..................................1
1.1.2 個案實證－「政府採購電子領投標系統」..................1
1.2 研究目的.............................................5
1.3 研究流程.............................................6
1.4 名詞解釋.............................................7
1.5 論文架構............................................10
第2章 文獻探討..........................................11
2.1 電子領投標系統演進簡介...............................11
2.1.1 台灣電子領投標系統演進簡介..........................11
2.1.2 世界各國電子領投標系統簡介..........................17
2.2 科技接受模式........................................19
2.2.1 理性行為理論(Theory of Reasoned Action, TRA)......21
2.2.2 計劃行為理論(Theory of Planned Behavior, TPB).....23
2.2.3 科技接受模型延伸模式(TAM2).........................24
2.2.4 科技接受/任務科技適用整合模式(Integrated TAM/TTF)...25
2.2.5 科技接受使用一致性模式(UTAUT)......................26
2.3 服務品質............................................29
2.3.1 服務品質模式......................................29
2.3.2 資訊系統的服務品質.................................32
2.3.3 資訊系統成功模型..................................34
2.4 科技框架模式........................................36
第3章 研究方法與設計.....................................40
3.1 資訊系統問題診斷模式.................................40
3.2 研究問題............................................43
3.3 研究設計............................................43
3.4 第一階段研究設計.....................................44
3.4.1 研究變項、衡量指標及操作型定義......................44
3.4.2 問卷設計..........................................48
3.4.3 量表前測..........................................48
3.4.4 研究對象..........................................48
3.4.5 PLS方法...........................................48
3.4.6 資料分析..........................................50
3.5 第二階段研究設計.....................................51
3.5.1 訪談對象..........................................51
3.5.2 訪談問題設計......................................52
第4章 資料分析..........................................54
4.1 問卷回收及樣本特徵分析...............................54
4.2 信度及效度檢測......................................59
4.2.1 接受度模式........................................59
4.2.2 服務品質模式......................................69
4.3 深入訪談資料收集與內容分析...........................81
第5章 結論與建議........................................95
5.1 研究發現............................................95
5.2 研究限制............................................96
5.3 研究貢獻............................................96
5.4 未來建議............................................97

附錄1　參考量表........................................109
附錄2 研究問卷........................................114
附錄3 GEPS路徑分析圖..................................122
附錄4 中央及地方機關電子領標執行情形....................134
附錄5 訪談問題........................................155
附錄6 訪談內容........................................160
附錄7 電子採購系統客服申告問題統計......................181
作者簡介...............................................182

【圖索引】
圖1-1 研究流程圖.........................................7
圖2-1 政府採購業務電子化的各子系統........................12
圖2-2 政府採購資訊公告系統...............................13
圖2-3 電子型錄及詢報價系統...............................14
圖2-4 共同供應契約電子採購系統...........................15
圖2-5 政府採購電子領投標系統.............................16
圖2-6 科技接受模式理論(TAM)架構圖........................20
圖2-7 理性行為理論(TRA)架構圖............................22
圖2-8 計劃行為理論(TPB)架構圖............................23
圖2-9 科技接受模式延伸理論(TAM2)架構圖....................25
圖2-10 整合TAM / TTF模式架構圖...........................26
圖2-11 科技接受使用一致性模式(UTAUT)架構圖................27
圖2-12 服務品質概念缺口模式..............................30
圖2-13 認知服務品質之決定因素............................31
圖2-14 資訊系統服務品質缺口模式..........................33
圖2-15 使用者期望的決定因素..............................34
圖2-16 資訊系統成功修正模型..............................35
圖2-17 資訊系統效能綜合評估模型..........................36
圖3-1 資訊系統問題診斷模式...............................42

【表索引】
表1-1 電子領標年度目標達成率.............................4
表1-2 電子領投標92-94統計表.............................4
表1-3 電子投標年度目標達成率.............................4
表2-1 各國政府電子採購系統簡介..........................18
表2-2 科技框架模式相關文獻..............................38
表3-3 研究變數及衡量指標彙整表..........................45
表4-1 八種問卷統計表...................................55
表4-2 問卷統計分析.....................................56
表4-3 接受度問卷樣本統計分析............................57
表4-4 服務品質問卷樣本統計分析..........................58
表4-5 敍述統計(平均數／標準差)-接受度模型................61
表4-6 驗證性因素分析-接受度模型.........................62
表4-7 構面信度及項目負荷值-接受度模型....................63
表4-8 衡量模式-交叉效度分析-接受度模型...................64
表4-9 結構模式分析-接受度模型...........................65
表4-10 敍述統計(平均數／標準差)--服務品質模型............71
表4-11 驗證性因素分析--服務品質模型.....................72
表4-12 構面信度及項目負荷值-服務品質模型.................73
表4-13 衡量模式-交叉效度分析-服務品質模型................74
表4-14 結構模式分析-服務品質模型........................76
表4-15 電子招標－受訪者資料.............................81
表4-16 電子開標－受訪者資料.............................82
表4-17 電子領標－受訪者資料.............................82
表4-18 電子投標－受訪者資料.............................82
表4-19 地方機關D先生訪談資料概念化實例...................83
表4-20 科技本質的框架分析...............................88
表4-21 科技策略的框架分析...............................89
表4-22 使用中科技的框架分析.............................92

一、中文部分
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