(3.236.228.250) 您好!臺灣時間:2021/04/13 12:34
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果

詳目顯示:::

我願授權國圖
: 
twitterline
研究生:蔡麗珍
研究生(外文):Tsai Li Chen
論文名稱:護理人員社會網絡與工作滿意度之相關性探討
論文名稱(外文):A study on the relationship between the social network and job satisfaction of nurses
指導教授:陳世欣陳世欣引用關係
指導教授(外文):Shih-shin Chen
學位類別:碩士
校院名稱:國立台北護理學院
系所名稱:醫護管理研究所
學門:商業及管理學門
學類:醫管學類
論文種類:學術論文
論文出版年:2006
畢業學年度:94
語文別:中文
論文頁數:112
中文關鍵詞:社會網絡分析工作滿意MMSS滿意度量表
外文關鍵詞:social network analysisjob satisfactionMcCloskey/Mueller Satisfaction Scale(MMSS)
相關次數:
  • 被引用被引用:29
  • 點閱點閱:1941
  • 評分評分:系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔
  • 下載下載:687
  • 收藏至我的研究室書目清單書目收藏:9
護理人員工作滿意度是病患照護品質的重要指標。近年來組織行為學者開始以社會資本理論探討社會網絡關係對工作者的影響,在此觀點下,每個員工的社會關係被視為是達成個人工作所需之重要社會資本,這些想法提供了探索滿意度課題的新方向,但護理領域對此部分的相關研究卻不多。此外,工作滿意度應被視為一個多重構面的構念,因此不同的社會網絡結構與內容影響的可能是特定構面的工作滿意度,而非整體滿意度。故本文旨在檢測這些想法,探討建議網絡與友誼網絡對護理人員特定面向工作滿意度的影響。
研究中對北部某區域醫院護理科278位護理人員份發放問卷,回收263份問卷,回收率為95%。以修訂為五個層面之MMSS滿意度量表測量護理人員各個構面之工作滿意度。社會網絡之測量包括建議網絡以及友誼網絡。以「平時遇有工作上的問題時,我會向他們請教的同事」讓填答者列出名單,測量建議網絡中心性;以「工作之餘,常一起來往互動的好朋友」讓填答者列出名單,測量友誼網絡中心性。研究結果發現護理人員在建議網路的居中中心性愈高,則讚賞與肯定構面的工作滿意度愈高;護理人員在建議網路的居中中心性愈高,則家庭與工作平衡構面的工作滿意度愈低。
研究結果顯示不同的社會網絡中心性影響的是護理人員不同構面的工作滿意度。建議未來研究者進一步探討社會關係與工作滿意之間的關係。
Nurse’s job satisfaction is the indicator of patient outcome. Many studies attempts to build upon some new theoretical and empirical insights provided by the theory of sociall capital and analysis of sociall networks. Achievement of a particular goal, such as satisfaction at work, requires not only networks of certain structure or ties with a particular content, but specifically structured networks of ties with a particular content. The purpose of this study was to explore the relation between social networks and nurse’s job satisfaction.
The researcher distributed a questionnaire to 278 staff nurses of a public hospital, 263 returned the questionnaire(response rate=95%)。The overall score on the McCloskey/Mueller Satisfaction Scale(MMSS)operationally defined job satisfaction. The MMSS instrument has five dimensions of job satisfaction. Network measures were on the questionnaire, respondents were asked to list the names of persons. These listings provided the primary basis for the two networks(1)advice network, and(2)friendship network. The result indicate significant relationships between the individual advice network and job satisfaction. Further, the findings support the hypotheses that advice network betweenness centrality relates positively and significantly to the praise and recognition dimension of job satisfaction, and the advice network betweenness centrality relates negatively and significantly to the family/work balance dimension of job satisfaction. The data provide evidence that social networks affect job satisfaction. At the workplace, networks with structure holes and content lead to satisfaction and lead to dissatisfaction of different dimensions of job satisfaction. Further research might explore the effects of the social relation quality on these measures.
目錄
國立台北護理學院醫護管理研究所碩士論文摘要 I
目錄 III
圖目錄 V
第一章 緒論 6
第一節 研究背景與動機 6
第三節 研究目的 13
第二章 文獻探討 14
第一節 社會資本理論與社會網絡理論 14
第二節 社會網絡分析與網絡中心性 23
第三節 工作滿意的意涵與衡量 32
第四節 社會網絡與工作滿意度 41
第五節 對本研究的啟示 49
第三章 研究方法與架構 51
第一節 概念性架構 51
第二節 研究工具及變項定義 56
第三節 研究假說 62
第四節 統計方法及小結 65
第四章 研究結果 66
第一節 研究對象之描敍性統計分析 66
第二節 護理人員護理年資、職級的網絡中心性之比較分析與假說檢定 71
第三節 迴歸分析與假說檢定 74
第四節 研究結果小結 81
第五章 討論與建議 82
第一節 研究討論 82
第二節 研究限制 87
第三節 建議 88
參考文獻 91
中文部分 91
英文部分 93
附錄一 護理人員社會網絡與工作滿意度問卷 103
附錄二 迴歸檢定結果 107
參考文獻
中文部分
于乃玲、胡瑞桃、周碧琴、賴瑞月(1999)。某區域醫院護理人員工作滿意度與留任意願相關性之探討。長庚護理,10(3),28-37。
中華民國護理師護士公會全國聯合會(2005)。全聯護訊,50,2。
史麗珠(2003)。進階應用生物統計學。台北:學富。
李英明(2005)。新制度主義與社會資本。台北:揚智。
吳明隆(2001)。SPSS統計應用實務。台北:松崗。
林南(2005)。社會資本(林祐盛、葉心怡譯)。台北:宏智。(原著出版於2001)
邱秀環(1985)。醫院護理人員的工作滿足感。護理雜誌,32(2),71-81。
周鴻儒、陳淑樺、蕭世榮、王蓉敏,(2001)。醫院員工之工作滿意度及組織承諾調查-以某家醫院為例。醫院,34(6),45-53。
胡蓮珍、曾淑梅、袁素娟(2003)。中部某醫學中心護理人員工作滿意度及其相關因素之探討。中山醫學雜誌,14(2),315-325。
施蕙華、曾麗娟(2003)。工作壓力感受、社會支持、工作滿意與離職傾向之關連性研究-以職業軍官為例。復興崗學報,79,37-54。
張春興(1999)。教育心理學。台北:東華。

陳月枝、余玉眉、江東亮、陳心耕、張丹蓉(1992)。我國護理人力需求之探討。護理新象,2(9),502-517。
陳耀茂(2004)。多變量分析的SPSS使用手冊。台北:鼎茂。
陳麗芳、朱大維、周承珍(2005)。某醫學中心婦產兒科護理人員之生涯壓力、工作滿意與離職傾向探討。長庚護理,16(3),264-273。
馮兆康、李中一、周秋滿、黃麗玲(2003)。長期照護機構護理人員壓力及社會支持之橫斷性研究。輔仁醫學期刊,1(1),35-46。
郭英調(2000)。迴歸分析。臨床研究手冊(pp.155-168)。台北:和慶。
郭英調(2000)。因素分析。臨床研究手冊(pp.200-206)。台北:和慶。
黃毅志(2000)。文化資本、社會網絡與階級認同、階級界限。國立政治大學學報,30,1-42。
楊克平(2003)。護理人力配置與病患結果之相關性。護理研究,11(3),149-158‧
劉長安、施婉華、曾貴英(1997)。某醫學中心臨床護理人員工作滿意情形及影響因素之探討。榮總護理,14(2),143-153。
蔡欣玲、林小玲(2001)。護理人員工作滿意度量表之信效度測試。榮總護理,18(3),270-280。
羅世輝、湯雅云(2003)。內外控人格特質與授權賦能認知對工作滿足之影響-以金融保險業為例。人力資源管理學報,3(1), 1-19。

英文部分
Acorn, S., Ratner, P. A., & Crawford, M. (1997). Decentralization as a determinant of autonomy, job satisfaction, and organizational commitmentaAmong nurse managers. Nursing Research, 46(1), 52-58.
Ader, P. S., & Kwon, S. W. (2002). Social capital: prospects for a new concept. The Academy of Management Review, 27(1), 17-40.
Aiken, L. H., Clarke, S. P., Solane, D. M., Sochalski, J., & Silber, J. H. (2002). Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. Journal of American Medical Association, 288(6), 1987-1993.
Best, M. F., & Thurston, N. E. (2004). Measuring nurse job satisfaction. Journal of Nursing Administration, 34(6), 283-290.
Brass, D. J. (1981). Structural relationships, job characteristics, and worker satisfaction and performance. Administrative Science Quarterly, 26, 331-348.
Brass, D. J. (1984). Being in the right place: A structural analysis of individual influence in an organization. Administrative Science Quarterly. 29, 518-539.
Brass, D. J. (1995). A social network perspective on human resources management. Research in Personnel and Human Resources Management, 13, 39-79.

Blegen, M.A., Goode, C. J., & Reed, L. (1998). Nurse staffing and patient outcomes. Nursing Research, 47(1), 43-53.
Blegen, M.A., Vaughm, T., & Goode, C. J. (2001). Nurse experiencee and education: effect on quality of care. Journal of Nursing Administration, 31(1), 33-39.
Burt, R. H. (1997). The contingent value of sociall capital. Administrative Science Quarterly. 14, 12-19.
Callaghen, M. M. (2003). Nursing moral: What is it like and why?. Journal of Advanced Nursing, 42(1), 82-89.
Carroll, G. R., & Teo, A. C. (1996). On the social network of managers. Academy of Management Journal, 39(2), 421-440.
Cobb, S. (1976). Presidential address-1975. Social support as a moderator of life stress. Psychosomatic Medicine, 38(5), 300-314.
Coleman, J. S. (1988).Social capital in the creation of human capital. American Journal of Sociology, 94, 95–120.
Cox, K. B. (2001). The effects of unit morale and interpersonal relations on conflict in the nursing unit. Journal of Advanced Nursing, 35(1), 17-25.
Cheuk, W. H., & Wong, K. S. (1995). Stress, social support, and teacher burnoutnt in Macau. Current Psychology, 14(1), 42-46.

Cumbey, D. A., & Alexander, J. W. (1998). The relationship of job satisfaction with organizational variables in public health nursing. Journal of Nursing Administration, 28(5), 39-46.
Davidson, H., Folcarell, P., Crawford, S., Duprat, L., & Clifford, J. (1997). The effects of health care reforms on job satisfaction and voluntary turnover among hospital-based nurses. Medical Care, 35( 6), 634–645.
Degenne, A. & Forse, M. (1999). Introducing social network (pp. 132-137). Thousand Oaks, CA: Sage.
Denise, K.G. (2001). Factors affecting job satisfaction in nurse faculty: A meta-analysis. Journal of Nursing Education, 42(4), 174-178.
Flap, H., & Volker, B. (2001). Goal specific capital and job satisfaction effects of difference types of network on instrumental and aspects of work. Social Networks, 23(4), 297-320.
Freeman, L. C., Borgatti, S. P., & White, D. R. (1991). Centrality in valued graphs: A measure of betweens base on network flow. Social Networks, 13, 141-154.
Granovetter, M. (1973). The strength of weak ties. American Journal of Sociology, 78(6), 1360?1380.
Granovetter, M. (1985). Economic action and social structure: The problem of embeddedness. American Journal of Sociology, 91(3). 481-510.
Henry, B. (1992). Leadership, nurses, and patient satisfaction: A pilot study. Nursing Administration Quarterly, 16(3), 72-74.
House, J. S., Umberson, D., & Landis, K. R. (1988). Structures and processes of social support. Annual Review of Sociology, 14, 293-318.
Hurlbert, J. S. (1991). Social networks, social circles, and job satisfaction. Work and Occupations. 18(4), 415-430.
Ibarra, H., & Andrews, S. B. (1993). Power, social influence, and sense making: Effects of network centrality and proximity on employee perceptions. Administrative Science Quarterly, 38(2), 277-304.
Ibarra, H. (1995). Race, opportunity, and diversity in social circles in managerial networks. Academy of Management Review, 38, 673-703.
Ingersoll, G. L., Olsan, T., Drew-Cates, J., DeVinney, B. C., & Davies, J. (2002). Nurses’ job satisfaction, organization commitment, and career intent. Journal of Nursing Administration, 32(5), 250-263.
Kalleberg, A. L. (1977). Work value and job rewards: A theory of job satisfaction. American Sociological Review, 42, 124-143.
Kangas, S., Kee, C.C., & McKee-Waddle, R. (1999). Organizational factors, nurses’ job satisfaction, and patient satisfaction with nursing care. Journal of Nursing Administration, 29(1), 32-42.
Krackhardt, D., & Brass, D. J. (1994). Intraorganizational networks: The micro side. In S. Wasserman & J. Galaskiewicz (Eds.), Advances in social network analysis (pp. 207-229). Thousand Oaks, CA: Sage.
Krackhardt, D., & Kilduff, M. (1990). Friendship patterns and culture: The control of organizational diversity. American Anthropologist, 92(1), 142-154.
Krackhardt , D., & Porter, L. W. (1985).When friends leave: A structural analysis of the relation between turnover and stayers’ attitudes. Administrative Science Quarterly, 30, 242-261.
Krackhardt, D., & Hanson, J. R. (1993). Informal network: The company behind the chart. Harvard Business Review. 104-111.
Krugman, M., & Gayle, P. (1999). Longitudinal evaluation of professional nursing practice redesign. Journal of Nursing Administration, 29(5), 10-20.
Krugman, M., & Smith, V. (2003). Charge nurse leadership and evaluation. Journal of Nursing Administration, 33(5), 284-292.
Labianca, G., Bress, J., & Gray, B. (1998). Social networks and perception of intergroup conflict: The role of negative relationships and third parties. Academy of Management Journal, 41(1), 55-67.
Lai, G., & Wong, O. (2002). The tie effect on information dissemination: The spread of a commercial rumor in Hong Kong. Social Networks, 24(1), 49-75.
Lang, T. A., Hodge, M. E., Olson, V., Romano, P. S., & Kravitz, R. L. (2004). Nurse-patient ratios: A systematic review on the effects of nurse staffing on patient, nurse employee, and hospital outcomes. Journal of Nursing Administration, 34(7-8), 326-337.
Liden, R. C., & Wayne, S. J. (2001). Social networks and the performance of individuals and groups. Academy of Management Journal, 44(2), 316-325.
Lincoln, J. R., & Miller, J. (1979). Work and friendship ties in organizations: a comparative analysis of relational networks. Administrative Science Quarterly. 24, 181-199.
Loan, L., Jennings, B. M., Brosch, L. R., DePaul, D., & Hildreth, P. (2003) Indicators of nursing care quality: Findings From a Pilot Study. Outcomes Management, 7(2), 51-58.
Lu, L., Tseng, H. J., & Copper, C. L. (1999). Managerial stress, job satisfaction and health in Taiwan. Stress Medicine, 15, 53-64.
Ma, C. C., Samuels, M. E., & Alexander, J. W. (2003). Factors that influence nurses’s job satisfaction, Journal of Nursing Administration, 35(5), 293-299.
MacPhee, M. (2000). Hospital networking: Comparing the work of nurse with flexible and tradition schedules. Journal of Nursing Administration, 30(4), 190-198.
MacPhee, M., & Scott, J. (2002). The role of social support networks for rural hospital nurse: Supporting and sustaining the rural nursing work force. Journal of Nursing Administration, 32(5), 264-272.

McNeese, S., & Donna, K. (1999). A content analysis of staff nurse descryiptions of job satisfaction and dissatisfaction. Journal of Advanced Nursing, 29(6), 1332-1334.
Mills, A., & Blaesing, S. (2000). A lesson from the last nursing shortage. Journal of Nursing Administration, 30(6), 309-315.
Misener, T. R., Haddock, K. S., Gleaton, J. U., & Abu Ajamieh. A. R. (1996). Toward an international measure of job satisfaction. Nursing Research, 45(2), 87-91.
Mueller, C. W., & McCloskey, J. C. (1990). Nurses’ job satisfaction: a proposed measure. Nursing Research, 39(2), 113-117.
Nahm, H. (1940). Job satisfaction in nursing. American Journal of Nursing, 40(12), 1389-1392.
Nelson, R. E. (1989). The strength of strong ties: Social networks and intergroup conflict in organizations. Academy of Management Journal, 32(2), 377-401.
Ootim, B. S. (2001). Social support. Nursing Management, 7(9), 22-24.
Opern, C. (1992). Social Support as a moderator of the effect of work stresss on personal strain among black. Journal of Social Psychology, 132( 2), 132-269.
Person, S. D., Allison, J. J., Kiefe, C. I., Weaver, M. T., Williams, O., Centor, R. M., & Weissman, N. W. (2004). Nurse staffing and mortality for medicare patients with acute myocardial infarction. Medical Care, 42(1), 4-12.

Pfeffer, J., & Salancik, G. R. (1978). The external control of organizations: A resource dependence perspective. New York: Harper and Row.
Requena, F. (2003). Social capital, satisfaction and quality of life in the workplace. Social Indictors Research, 61(3), 331-360.
Robert, B., & Jones, C. (2004). Job satisfaction of New Baccalaureate nurse. Journal of Nursing Administration, 34(9), 428-435.
Roberts, K. H., & O’Reilly, C. A. (1979). Some correlations of communication roles in organizations. Academy of Management Journal, 22(1), 42-57.
Robbins, S. (1998). Value, attitudes, and job satisfaction. Organizational Behavior. (pp.139–143). NJ: Prentice-Hall.
Rutledge, T., Reis, S. E., Olson, M., Owens, J., Kelsey, S. F., Pepine, C. J., Mankad, S., Rogers, W. J., Merz, N. B., Sopko, G., Cornell, C. E., Sharaf, B., & Matthews, K. A. (2004). Social networks are associated with lower mortality rates among women with suspected coronary disease: The nation heart, lung, and blood institute-sponsored women's ischemia syndrome evaluation. Psychosomatic Medicine, 66, 882-888.
Rutledge, T., Matthews, K. A., Lui, L.Y., Stone, K. L., & Cauley, J. A. (2003). Social networks and matretia status predict mortality in old women: Prospectine evidence from the study of osteoporotic fractures. Psychosomatic Medicine, 66, 882-888.

Sasichay, A. T., Scalzi, C. C., & Jawad, A. F. (2003). The relationship between nurse staffing and patient outcomes. Journal of Nursing Administration, 33(9), 478-485.
Scott, J. (1991). Social network analysis: A handbook. Newbury, CA: Sage.
Shah, P. P. (2000). Network destruction: The structural implications of downsizing. Academy of Management Journal, 43(1), 101-112.
Sochalski, J. (2004). Is More Better? The relationship between nurse staffing and the quality of nursing care in hospitals. Medical Care, 42(2), 67-73.
Sparrowe, R. T., Linden, R. C., Wayne, S. J., & Kraimer, M. L. (2001). Social networks and the performance of individuals and groups. Academy of Management Journal, 44(2), 316-325.
Stamps, P. L., Piedmonte, E. B., Slavitt, D. B., & Hase, A. M. (1978). Measurement of work satisfaction among health professionals. Medical Care, 16(4), 337–352.
Tovey, E. J. & Adams, A. E. (1999). The changing of nurse' job satisfaction: An exploration of sources of satisfaction in the 1990s. Journal of Advanced Nursing, 30(1), 150-158.
Umberson, D., Chen, M. D., House, J. S., Hopkins, K., & Slaten, E. (1996). The effect of social relationships on psychological well-being: Are men and women really so different? American Sociological Review, 61(5), 837-857.
Wasserman, S., & Galaskiewicz, J. (1994). Advances in sociall network network analysis. Thousand Oask, CA: Sage.
Watson, C. A. (2002). Understanding the factors that influence nurses' job satisfaction. Journal of Nursing Administration, 32(5), 229-231.
Wilkinson, C. S., & Hite, K. J. (2001). Nurse-physician collaborative relationship on nurses’ self-perceived job satisfaction in ambulatory care. Lippincotts Case Management, 6(2), 68-78.
Wills, T. A. (1985). Supportive functions of interpersonal relationships. In S. Cohen, & S. L. Syme (Eds.), Social support and health (pp. 67-74). Florida, FL: Academic Press.
Worthington, K. (1993). Alabama nurses respond to elimination of Baylor plan. American Nurse, 13, 28.
Yakin, U. S., & Doumit, M. A. (2003). Personal characteristics and job satisfaction among nurses in Lebanon. Journal of Nursing Adminstration, 33(7/8), 384-390.
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
1. 陳麗芳、朱大維、周承珍(2005)。某醫學中心婦產兒科護理人員之生涯壓力、工作滿意與離職傾向探討。長庚護理,16(3),264-273。
2. 陳月枝、余玉眉、江東亮、陳心耕、張丹蓉(1992)。我國護理人力需求之探討。護理新象,2(9),502-517。
3. 施蕙華、曾麗娟(2003)。工作壓力感受、社會支持、工作滿意與離職傾向之關連性研究-以職業軍官為例。復興崗學報,79,37-54。
4. 胡蓮珍、曾淑梅、袁素娟(2003)。中部某醫學中心護理人員工作滿意度及其相關因素之探討。中山醫學雜誌,14(2),315-325。
5. 周鴻儒、陳淑樺、蕭世榮、王蓉敏,(2001)。醫院員工之工作滿意度及組織承諾調查-以某家醫院為例。醫院,34(6),45-53。
6. 邱秀環(1985)。醫院護理人員的工作滿足感。護理雜誌,32(2),71-81。
7. 于乃玲、胡瑞桃、周碧琴、賴瑞月(1999)。某區域醫院護理人員工作滿意度與留任意願相關性之探討。長庚護理,10(3),28-37。
8. 馮兆康、李中一、周秋滿、黃麗玲(2003)。長期照護機構護理人員壓力及社會支持之橫斷性研究。輔仁醫學期刊,1(1),35-46。
9. 劉長安、施婉華、曾貴英(1997)。某醫學中心臨床護理人員工作滿意情形及影響因素之探討。榮總護理,14(2),143-153。
10. 蔡欣玲、林小玲(2001)。護理人員工作滿意度量表之信效度測試。榮總護理,18(3),270-280。
11. 羅世輝、湯雅云(2003)。內外控人格特質與授權賦能認知對工作滿足之影響-以金融保險業為例。人力資源管理學報,3(1), 1-19。
 
系統版面圖檔 系統版面圖檔