護理人員工作滿意度是病患照護品質的重要指標。近年來組織行為學者開始以社會資本理論探討社會網絡關係對工作者的影響，在此觀點下，每個員工的社會關係被視為是達成個人工作所需之重要社會資本，這些想法提供了探索滿意度課題的新方向，但護理領域對此部分的相關研究卻不多。此外，工作滿意度應被視為一個多重構面的構念，因此不同的社會網絡結構與內容影響的可能是特定構面的工作滿意度，而非整體滿意度。故本文旨在檢測這些想法，探討建議網絡與友誼網絡對護理人員特定面向工作滿意度的影響。
研究中對北部某區域醫院護理科278位護理人員份發放問卷，回收263份問卷，回收率為95%。以修訂為五個層面之MMSS滿意度量表測量護理人員各個構面之工作滿意度。社會網絡之測量包括建議網絡以及友誼網絡。以「平時遇有工作上的問題時，我會向他們請教的同事」讓填答者列出名單，測量建議網絡中心性；以「工作之餘，常一起來往互動的好朋友」讓填答者列出名單，測量友誼網絡中心性。研究結果發現護理人員在建議網路的居中中心性愈高，則讚賞與肯定構面的工作滿意度愈高；護理人員在建議網路的居中中心性愈高，則家庭與工作平衡構面的工作滿意度愈低。
研究結果顯示不同的社會網絡中心性影響的是護理人員不同構面的工作滿意度。建議未來研究者進一步探討社會關係與工作滿意之間的關係。

Nurse’s job satisfaction is the indicator of patient outcome. Many studies attempts to build upon some new theoretical and empirical insights provided by the theory of sociall capital and analysis of sociall networks. Achievement of a particular goal, such as satisfaction at work, requires not only networks of certain structure or ties with a particular content, but specifically structured networks of ties with a particular content. The purpose of this study was to explore the relation between social networks and nurse’s job satisfaction.
The researcher distributed a questionnaire to 278 staff nurses of a public hospital, 263 returned the questionnaire(response rate=95%)。The overall score on the McCloskey/Mueller Satisfaction Scale(MMSS)operationally defined job satisfaction. The MMSS instrument has five dimensions of job satisfaction. Network measures were on the questionnaire, respondents were asked to list the names of persons. These listings provided the primary basis for the two networks(1)advice network, and(2)friendship network. The result indicate significant relationships between the individual advice network and job satisfaction. Further, the findings support the hypotheses that advice network betweenness centrality relates positively and significantly to the praise and recognition dimension of job satisfaction, and the advice network betweenness centrality relates negatively and significantly to the family/work balance dimension of job satisfaction. The data provide evidence that social networks affect job satisfaction. At the workplace, networks with structure holes and content lead to satisfaction and lead to dissatisfaction of different dimensions of job satisfaction. Further research might explore the effects of the social relation quality on these measures.

目錄
國立台北護理學院醫護管理研究所碩士論文摘要 I
目錄 III
圖目錄 V
第一章 緒論 6
第一節 研究背景與動機 6
第三節 研究目的 13
第二章 文獻探討 14
第一節 社會資本理論與社會網絡理論 14
第二節 社會網絡分析與網絡中心性 23
第三節 工作滿意的意涵與衡量 32
第四節 社會網絡與工作滿意度 41
第五節 對本研究的啟示 49
第三章 研究方法與架構 51
第一節 概念性架構 51
第二節 研究工具及變項定義 56
第三節 研究假說 62
第四節 統計方法及小結 65
第四章 研究結果 66
第一節 研究對象之描敍性統計分析 66
第二節 護理人員護理年資、職級的網絡中心性之比較分析與假說檢定 71
第三節 迴歸分析與假說檢定 74
第四節 研究結果小結 81
第五章 討論與建議 82
第一節 研究討論 82
第二節 研究限制 87
第三節 建議 88
參考文獻 91
中文部分 91
英文部分 93
附錄一 護理人員社會網絡與工作滿意度問卷 103
附錄二 迴歸檢定結果 107

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