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研究生:曾琬婷
研究生(外文):TSENG WAN TING
論文名稱:建構顧客觀點之線上旅遊系統成功評估模式
論文名稱(外文):Constructing a Model for Assessing Online Traveling Systems Success from a Customer Perspective
指導教授:林心慧林心慧引用關係
指導教授(外文):Lin Hsin Hui
學位類別:碩士
校院名稱:國立臺中技術學院
系所名稱:事業經營研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2006
畢業學年度:94
語文別:中文
論文頁數:96
中文關鍵詞:旅遊網站線上旅遊系統成功模式資訊系統成功模式
外文關鍵詞:Travel WebsiteConstructing a Model for Assessing Online Traveling Systems SuccessModel of Information System Success
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本研究線上旅遊系統成功評估模式建構如下,成功變數分成理性觀點和體驗觀點加以探討,理性觀點分為認知 (知覺品質、知覺犧牲、知覺價值)、情感 (滿意度)、以及行為(忠誠度)三層面。而體驗觀點則是以「沉浸」變數衡量。本研究試圖從顧客角度來分析線上旅遊系統之品質、犧牲、價值、滿意度、忠誠度以及沉浸之成功評估模式,並且加以實證,實證結果顯示資訊品質對知覺價值與顧客滿意度之影響不顯著,沉浸對顧客忠誠度影響不顯著。對知覺價值與顧客滿意度影響最大的是服務品質,顧客滿意度對顧客忠誠度影響力最大。而研究的成果不僅有助於線上旅遊系統業者與研究人員發展一套線上旅遊系統之服務模式,更有助於了解如何促成線上旅遊系統之成功。
This study features the structure of mode of success appraisement of on-line travel system hereunder that the success variates are divided into rational and personally experienced views for exploitation. While rational views has three levels, namely, cognition (quality, sacrifice, and value of perception), emotion (satisfaction level), and behavior (loyalty degree), the personally experienced view is measured by “dipping” variates. This study attempts to analyze from the customer points of view the mode of success appraisement of quality, sacrifice, value, satisfaction level, loyalty degree, and dipping with further positivity. As the positivistic result reflects little noticeable effect of information quality on perceptive value and customer satisfaction level, the influence upon customer loyalty degree by dipping shows less conspicuous. Service quality casts the greatest influence upon perceptive value and customer satisfaction level, and, the customer satisfaction level affects maximally the customer loyalty degree. The render of this study helps not only the undertakers and researchers of on-lien travel system to develop a service pattern of a package of on-lien travel system but also contributes to the understanding of how to make the on-line travel system successful.
第一章 緒論 1
1.1 研究動機與目的 1
1.2 研究範圍與對象 3
1.3 研究限制 3
1.4 研究架構 5
第二章 文獻探討 6
2.1 資訊系統成功模式 6
2.2 知覺價值 27
2.3 沉浸 (flow) 30
第三章 線上旅遊系統成功評估模式之建構 33
3.1 模式建構角度與邏輯概念 33
3.2 研究假說 35
3.3 概念性定義與操作性定義 40
3.4 資料分析方法 44
第四章 資料分析與研究結果 51
4.1 樣本結構與使用經驗 51
4.2 結構方程模式之資料分析 52
第五章 模式調整 63
5.1. 衡量模式 63
5.2. 結構方程模式 66
第六章 結論與建議 69
6.1 結論 69
6.2 理論貢獻 72
6.3 管理意涵 73
6.4 未來研究建議 75
參考文獻 78
附錄1 問卷 87
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陳順與(民93)。多變量分析。台北市:華泰。
陳錦榮(民94)。以使用者觀點探討企業資訊入口網站成功模式之研究。國立彰化師範大學資訊管理學系碩士論文,彰化市。
黃芳銘(民92)。結構方程模式理論與應用。台北市:五南。
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