臺灣博碩士論文加值系統

近年來，企業為了提升競爭力、降低成本、滿足「勞動彈性化」的需求，紛紛增加對非典型雇用的任用，而派遣人員即屬非典型雇用的類型之一。為增加對派遣人員的了解，本研究透過人力派遣公司發放網路問卷，以目前正從事派遣工作之人員為對象，進行資料之收集。
本研究將派遣人員進行分類，進而探討不同類型派遣人員其工作行為及工作態度。研究結果發現，不同類型派遣人員在薪資滿意、福利滿意的表現上有所不同，但不同類型派遣人員在工作滿意、情感性組織承諾及偏差行為的表現上無顯著不同。此外，不同類型派遣人員在工作績效的表現上有差異。

Recently, enterprises have increasingly used atypical employment to reduce costs, to enhance competitive abilities and also to fulfill the need of “workforce flexibility.” To acquire more information about contingent employment, which is also a type of atypical employment, this study investigates contingent employees by using web questionnaire.
This study categorizes contingent employees into two groups and examine the extent to which the two exhibit different job behaviors and job attitudes. The research findings found that the two groups are different in pay satisfaction, benefit satisfaction and job performance. However, the results show no differences in job satisfaction, affective organizational commitment, and employee deviant behavior.

目錄
摘要 I
ABSTRACT II
誌謝 III
目錄 IV
圖目錄 VI
表目錄 VII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 5
第二章 文獻探討 6
第一節 人力派遣 6
一、人力派遣之定義 6
二、人力派遣之探討 7
第二節 不同類型派遣人員之工作滿意、薪資滿意及 福利滿意 11
一、工作滿意 11
二、薪資滿意 12
三、福利滿意 13
第三節 不同類型派遣人員之組織承諾 15
一、組織承諾之定義 15
二、不同類型派遣人員之情感性組織承諾 16
第四節 不同類型派遣人員之工作績效 18
第五節 不同類型派遣人員之員工偏差行為 20
第三章 研究方法 22
第一節 研究假說與研究問題 22
第二節 研究對象與研究程序 23
一、研究對象 23
二、研究程序 23
第三節 研究變項之衡量 24
一、派遣人員分類指標變項 24
二、工作滿意、薪資滿意及福利滿意 24
三、情感性承諾承諾 25
四、工作績效 26
五、員工偏差行為 26
第四節 資料分析方法 27
第四章 研究結果 28
第一節 樣本基本資料分析 28
第二節 相關分析 30
第三節 研究假說之驗證 31
第五章 結論與建議 38
第一節 研究結論 38
第二節 理論與實務意涵 40
一、理論意涵 40
二、實務意涵 41
第三節 研究限制 42
第四節 未來研究建議 43
參考文獻 45
一、中文部分 45
二、英文部分 45
附錄 51

參考文獻
一、中文部分
104人才派遣中心派遣趨勢文章。(網址：http://www.104temp.com.tw )
行政院勞工委員會網站。(網址：http://www.cla.gov.tw )
曹采華 (1996)，「員工特徵對工作滿意、組織承諾、組織公民行為、工作績效的影響─以派遣人員為例」，國立中央大學人力資源管理研究所碩士論文。
劉慧君 (2005)，「探究員工偏差行為之前因」，國立台灣科技大學企業管理系碩士班碩士論文。
鄭津津 (1998)，「勞動派遣相關法律問題之探討」，就業訓練，第16卷第6期，頁12-16。
柯志哲，葉穎蓉，蔡博全（2004），「臺灣人力派遣對僱傭關係與人力資源管理影響的探討--以美國臨時性支援服務發展為對比」，政大勞動學報,第15期,頁1-43。
二、英文部分
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18.
Allen, N. J., & Meyer, J. P. (1996). Affective, continuance, and normative commitment to the organization: An examination of construct validity. Journal of Vocational Behavior, 49(3), 252-276.
Allerton, H. E. (1997). Contingent workers on the rise. Training & Development, 51(12), 11-12.
AMA reports on contingent workers. (2000). HR Briefing (Aspen), 3.
Arthur, M. B. (1994). The boundaryless career: A new perspective for organizational inquiry. Journal of Organizational Behavior, 15(4), 295-306.
Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85(3), 349-360.
Blau, G., Merriman, K., Tatum, D. S., & Rudmann, S. V. (2001). Antecedents and consequences of basic versus career enrichment benefit satisfaction. Journal of Organizational Behavior, 22(6), 669-688.
Blau, G., & Tatum, D. S. (2002). Further distinguishing basic versus career enrichment benefit satisfaction. Benefits Quarterly, 18(3), 27-34.
Bretz, R. D., Jr., & Thomas, S. L. (1992). Perceived equity, motivation, and final-offer arbitration in major league baseball. Journal of Applied Psychology, 77(3), 280-287.
Cohaney, S. R., Hipple, S. F., Nardone, T. J., Polivka, A. E., & Stewart, J. C. (1998). Counting the workers: results of a First Survey. In K. Barker & K. Christensen (Eds.), Contingent work :American employment relations in transition (pp. 41-69): Ithaca, NY:ILR Press.
Connelly, C. E., & Gallagher, D. G. (2004). Emerging trends in contingent work research. Journal of Management, 30(6), 959-983.
Connolly, C. (2001). Temps : The many faces of the changing workplace (Book). Contemporary Sociology, 30(6), 585-586.
Dalal, R. S. (2005). A meta-aAnalysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology, 90(6), 1241-1255.
Dyne, L. V., & Ang, S. (1998). Organizational citizenship behavior of contingent workers in Singapore. Academy of Management Journal, 41(6), 692-703.
Ellemers, N., Gilder, D. d., & Heuvel, H. v. d. (1998). Career-oriented versus team-oriented commitment and behavior at work. Journal of Applied Psychology, 83(5), 717-730.
Ellington, J. E., Gruys, M. L., & Sackett, P. R. (1998). Factors related to the satisfaction and performance of temporary employees. Journal of Applied Psychology, 83(6), 913-921.
Feldman, D. C., Doerpinghaus, H. I., & Turnley, W. H. (1994). Managing temporary workers: A permanent HRM challenge. Organizational Dynamics, 23(2), 49-63.
Feldman, D. C., Doerpinghaus, H. I., & Turnley, W. H. (1995). Employee reactions to temporary jobs. Journal of Managerial Issues, 7(2), 127-139.
Gallagher, D. G., & Parks, J. M. (2001). I pledge the my troth . . . contingently: Commitment and the contingent work relationship. Human Resource Management Review, 11(3), 181-208.
Galup, S., Saunders, C., Nelson, R. E., & Cerveny, R. (1997). The use of temporary staff and managers in a local government environment. Communication Research, 24(6), 698-730.
Gilder, D. d. (2003). Commitment, trust and work behaviour: The case of contingent workers. Personnel Review, 32(5), 588-672.
Griffiths, J. (2006). Temps happier than permanent staff. People Management, 12(2), 12.
Heneman III., H. G., & Schwab, D. P. (1985). Pay satisfaction: Its multidementionalnature and measurement. International Journal of Psychology, 20(2), 129-141.
Hill, C. W. L., & Matusik, S. F. (1998). The utilization of contingent work, knowledge creation, and competitive advantage. Academy of Management Review, 23(4), 680-697.
Hipple, S., & Stewart, J. (1996). Earnings and benefits of contingent and noncontingent workers. Monthly Labor Review, 119(10), 22-29.
Judge, T. A., Bono, J. E., Thoresen, C. J., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127(3), 376-407.
Kaplan, H. B. (1975). Self-attitudes and deviant behavior.: Pacific Palisades, CA: Goodyear.
Katz, D., & Kahn, R. L. (1966). The social psychology of organizations. New York: Willy & Sons.
Lautsch, B. A. (2003). The influence of regular work systems on compensation for contingent workers. Industrial Relations, 42(4), 565-588.
Lepak, D. P. (1999). The human resource architecture: toward a theory of human capital allocation and development. Academy of Management Review, 24(1), 31-48.
Liden, R. C., Wayne, S. J., Kraimer, M. L., & Sparrowe, R. T. (2003). The dual commitments of contingent workers: an examination of contingents' commitment to the agency and the organization. Journal of Organizational Behavior, 24(5), 609-625.
Lust, J. A. (1990). The determinants of employee fringe benefit satisfaction: A replication and revision. Benefits Quarterly, 6(2), 89-95.
Marcus, B., & Schuler, H. (2004). Antecedents of counterproductive behavior at work: A general perspective. Journal of Applied Psychology, 89(4), 647-660.
Marler, J. H., Barringer, M. W., & Milkovich, G. T. (2002). Boundaryless and traditional contingent employees: worlds apart. Journal of Organizational Behavior, 23(4), 425-453.
Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108(2), 171-194.
McDonald, D. J., & Makin, P. J. (2000). The psychological contract, organizational commitment and job satisfaction of temporary staff. Leadership & Organization Development Journal, 21(1/2), 84-91.
Moran, A. E. (2004). The contingent workforce: A challenge for benefits managers. Employee Relations Law Journal, 30(3), 87-100.
Motowildo, S. J., Borman, W. C., & Schmit, M. J. (1997). A theory of individual differences in task and contextual performance. Human Performance, 10(2), 71-83.
Mowday, R. T., Porter, L. W., & Dubin, R. (1974). Unit performance, situational factors, and employee attitudes in spatially separated work units. Organizational Behavior & Human Performance, 12(2), 231-248.
Organ, D. W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48(4), 775-802.
Pearce, J. L. (1993). Toward an organizational behavior of contract laborers: Their psychological involvement and effects on employee co-workers. Academy of Management Journal, 36(5), 1082-1096.
Polivka, A. E. (1996). A profile of contingent workers. Monthly Labor Review, 119(10), 10-21.
Porter, L. W., Steers, R. M., Mowday, R. T., & Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603-609.
Pranschke, S. C. (1996). Contingent workers. Employee Benefits Journal, 21(3), 7-14.
Riketta, M. (2002). Attitudinal organizational commitment and job performance: A meta-analysis. Journal of Organizational Behavior, 23(3), 257-266.
Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38(2), 555-572.
Saucier, G. (1994). Mini-Markers: A brief version of Goldberg's unipolar Big-Five markers. Journal of Personality Assessment, 63(3), 506-516.
Seashore, S. E., & Taber, T. D. (1975). Job satisfaction indicators and their correlates. American Behavioral Scientist, 18(3), 333-368.
Spector, P. E. (1997). Job satisfaction: application, assessment, cause, and consequences: Thousand Oaks, Calif. : Sage Publications.
Steers, R. M. (1977). Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22(1), 46-56.
Sullivan, S. E. (1999). The changing nature of careers: a review and research agenda. Journal of Management, 25(3), 457-483.
Tsui, A., Pearce, J., Porter, L. W., & Hite, J. (1995). Choice of employee-organizational relationship: Influence of external and internal organization factors. Research in Personnel and Human Resources Management, 13, 117-151.
Vardi, Y., & Wiener, V. (1996). Misbehavior in organizations: a motivational framework. Organization Science: A Journal of the Institute of Management Sciences, 7(2), 151-165.
Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601-617.