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研究生:盧建成
研究生(外文):Jian-cheng Lu
論文名稱:企業社會責任調查暨實證性研究–以台灣資訊產業為例
論文名稱(外文):An Empirical Study of Corporate Social Responsibility on Information Technology Industry in Taiwan
指導教授:林杏子林杏子引用關係
指導教授(外文):Hsing-tzu Lin
學位類別:碩士
校院名稱:國立高雄大學
系所名稱:經濟管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2006
畢業學年度:94
語文別:中文
論文頁數:115
中文關鍵詞:企業社會責任組織學習組織績效台灣資訊產業
外文關鍵詞:corporate social responsibilityorganizational learningorganizational performancetaiwan information technology industry
相關次數:
  • 被引用被引用:68
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近年來隨著永續發展的潮流與善盡企業社會責任等呼聲的增加,諸多國際組織與各國政府均開始制定善盡企業社會責任的準則,企業社會責任成為日趨受到重視的議題。本研究以台灣資訊產業為對象,分別從管理者觀點、實際執行觀點,以及社會大眾觀點,探討目前企業社會責任的政策與發展現況;並且,本研究更進一步的探討自發企業社會責任、組織學習與組織績效的關係。
本研究透過實證結果發現,自發性企業社會責任會透過組織學習之"學習承諾"與"共享願景"所扮演中介變數,正向影響組織的主觀績效與客觀績效。另外,從不同觀點的分析結果顯示:在管理者觀點中,企業社會政策及績效管理被管理者視為是最重要的社會責任議題。但在實際執行觀點中,研究結果發現超過半數的企業有完全落實職場安全與衛生、環境政策與績效管理系統、消費者權益、供應商規範、誠實納稅。但是,卻也有超過半數的企業皆無落實環境資訊披露。而在社會大眾觀點中,職場安全與衛生作法被認為是最重要之社會責任議題。最後,從社會責任發展的階段來說,目前台灣資訊產業對企業社會責任的承擔大多屬於「遵循階段」,以利潤為其主要目標,對社會責任的承擔則僅維持在被動的階段,這也是我國企業在發展與面對國際競爭力上需要加以重視與探討的。
While the World Business Council for Sustainable Development has described Corporate Social Responsibility (CSR) as the business contribution to sustainable economic development in the 21st century. One of the prerequisites to achieving sustainable development is by earnestly carrying out the CSR; however, it is that the CSR nowadays seems still an evolving concept and currently does not be universally accepted by businesses.
In this study, an empirical survey of CSR is conducted on Information Technology Industry in Taiwan, a three-perspective analysis are investigated to understand the CSR perceptions among the managers (ideological level), the publics (societal level), and the execution (operational level). Further, this study also explores the relationships among the perception of discretionary corporate social responsibility, organizational learning and organizational performance.
The results show that discretionary corporate social responsibility positively influences on the learning commitment and shared vision, which further influence on organizational performance. As for the results of the CSR survey, in the ideological level, "corporate social responsibility policy & performance management" are viewed the most critical issue by managers. In the operational level, over fifty-percent of the investigated companies have implemented the "labor health and safety", "environmental policy & performance management", "consumer protection", "supplier relations", and "taxation". And in the societal level, "labor health and safety" is viewed the most important issue by the publics. Finally, the result also shows that most of the investigated companies are in the defensive stage, the early stage of CSR. Based on the research findings, conclusions and implications are discussed.
第一章、緒論........6
第一節、研究背景......6
第二節、研究動機......10
第三節、研究目的......11
第四節、研究流程......15
第二章、文獻探討......16
第一節、企業社會責任.......16
第二節、組織學習.......31
第三節、組織績效.....35
第四節、企業社會責任、組織學習、組織績效之關係......37
第三章、研究方法.....49
第一節、研究架構......49
第二節、研究變項.....49
第三節、資料蒐集程序......52
第四節、前導研究(Pilot Study)......52
第四章、統計分析.....56
第一節、資料蒐集......56
第二節、研究模式驗證與資料分析.....66
第三節、企業社會責任發展階段.....80
第五章、結果與建議.....83
第一節、研究結果.....83
第二節、研究貢獻.....87
第三節、研究限制.....89
第四節、未來研究.....90
第六章、參考文獻.....92
第七章、附錄.....105
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