一、中文部份
王慧婕(2000)。國中學生數學自我效能、目標導向及課室環境之決與學業尋助
之相關研究。國立彰化師範大學教育研究所碩士論文。
王梅珍(2001)。業務人員人格特質、組織承諾與組織公民行為之研究─以中華電信公司為例。國立中山大學人力資源管理研究所碩士論文。未出版。高雄市。向天屏(2000)。國中小學生成就目標導向、學習策略、自我跛足策略與學業成
就關係之研究。國立彰化示範大學教育研究所碩士論文。
江岷欽(1998)。組織文化研究途徑之分析,中國行政,46,36-61。
余德成 (1996)。「品質管理人性面系統因素對工作績效之影響」,國立中山大學企業管理研究所未出版之博士論文。林淑姬(1992)。薪酬公平、程式公平與組織承諾及組織公民行為關係研究。國立政治大學企業管理研究所博士論文。吳向前(2004)。誰是理財專員。數位時代雜誌,105,46-50。吳萬益、林清河(2000),企業研究方法,台北:華泰書局。
邱皓政(2000)。量化研究與統計分析。台北市,五南。
柯文淳(2001)。國中小學生成就目標導向、學習策略與學業成就之相關研究。
國立彰化師範大學教育研究所碩士論文。
洪振順 (1998)。組織公正對組織公民行為影響之研究-信任關係之觀點。國立中
山大學人力資源管理研究所碩士論文。
曹采華(2001)。員工特徵對工作滿意,組織承諾,組織公民行為,工作績效的影響-
以派遣人員為例。國立中央大學人力資源管理研究所碩士論文。未出版。
陳正昌、程炳林 (1998),SPSS、SAS、BMDP統計軟體在多變量統計上的應用,第二版,台北:五南圖書公司。
陳嘉成(1999)。成就目標、動機氣候、自我歷程與自我調整策略、持續學習動
機和數學成就之關係。國立政治大學教育研究所博士論文。
陳文蓉(1999)。員工利他行為對服務績效影響之研究-以台灣地區銀行業為例。元智大學管理科學研究所碩士論文。未出版,台北市。許道然(2002)。公部門組織信任與組織公民行為關係之研究。國立政治大學公共行政學系研究所博士論文。許士軍(2000)。走向創新時代的組織績效評估,績效評估導讀,哈佛商業評論,台北:天下。
黃荷婷(2003)。研發團隊成員目標導向與創新行為、創新績效-自我效能與集體
效能的中介效果。東吳大學企業管理學系碩士班碩士論文。
張紹勳(2001)。研究方法,台北市,鴻海書局。
張景琪(2000)。國小學童數學科學習信念、目標取向、學習策略與數學學業成
就之相關研究。國立花蓮師範學院國民教育研究所碩士論文。
程炳林(2002)。多重目標導向、動機問題與調整策略之交互作用。師大學報:教育類。 47(1),39-58。
楊勝賀(2000)。國際行銷人員跨文化訓練、組織承諾與組織公民行為之研究。東吳大學國際貿易研究所碩士論文。劉照庭(2002)。目標導向對電腦技能學習的影響。國立台灣師範大學資訊教育研 究所碩士論文。
蔡明宏(2003)。銷售人員學習目標導向對其工作行為與回饋尋求的影響—以自我
效能與面子傾向為干擾變項。台灣大學商學研究所碩士論文。
蔡居隆(2001)。領導型態與主管效能之研究─以台灣南區郵政管理局為例。國立中山大學人力資源管理研究所碩士論文。未出版,高雄市。鄭芬蘭(1995)。目標導向因果模式之驗證暨目標導向教學實驗方案之效果研究。
國立台灣師範大學教育心理與輔導研究所博士論文。
鄭芬蘭(1999)。學習動機目標導向在學習輔導上的應用。學生輔導,62,90-99。蔣景清 (2003)。轉換型領導對團隊凝聚力、群聚效力與組織公民行為之影響,世新大學觀光學系碩士論文。
二、外文部分
Ames, C., & Archer, J.(1988). Achievement goals in the classroom: Student’s learning strategies and motivational processes. Journal of Educational Psychology, 80, 260- 267.
Ames, C. (1992). Classrooms: Goals, structures, and student motivation. Journal of
Educational Psychology, 84(3), 261-271.
Bagozzi, R. P. & Youjae Yi, (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16, 74-94.
Barnard, J. S. (1938). A study of the relationship between leadership behavior of
principle in the public schools in east tennessee and job satisfaction of the teachers. Dissertation Abstracts International, 44(4), 920A.
Bartol, Kathryn M. (1976), Relationship of sex and professional training area t job orientation. Journal of Applied Psychology, 61, 368-370.
Bathmen, T.S., & Organ, D.W. (1983), Job satisfaction and the good soldier: The relationship between affect and employee citizenship. Academy of Management
Journal, 26, 587–595.
Bell, B. S., & Kozlowski, S. W. J. (2002). Goal orientation and ability: Interactive effects on self-efficacy, performance, and knowledge. Journal of Applied Psychology, 87(3), 497-505.
Berger, C. J., & Cummings, L. L. (1979). Organizational structure, attitudes, and
behaviors. Reseach in Organizational Behaviors, 1, 169-208.
Bitner, M. J., Booms B. H., & Tetreault M. S.(1990) The service encounter:Diagnosing favorable and unfavorable incidents. Journal of marketing, 54, 71-84.
Blau, Gary J. (1985), A multiple study investigation of the dimensionality of job involvement. Journal of Vocational Behavior, 27, 19-36.
Blumberg, M., & Pringle, C. D. (1982). The missing opportunity in organizational
reseach: some implications for a theory of work performance. Academy of
Management Review , 7, 560-569.
Boles, James S., Barry J. Babin , Thomas G. Barshear & Charles Brooks ﹙2001﹚, An examination of the relationships between retail work environments, salesperson selling orientation-customer orientation and job performance. Journal of Marketing Theory and Practice, summer, 1–13.
Borman, W.C., & Motowidlo, S.J. (1993), Expanding the criterion domain to include elements of contextual performance. In N. Schmitt, W. C. Borman, & Associates, Personnel Selection in Organization, San Francisco: Jossey-Bass. 71-98.
Borman, W. C., & Motowidlo S. J. (1997). Organizational citizenship behavior and
contexual performance. Human Performance, 10(2), 67-69.
Brett, J. F., & VandeWalle, D. (1999). Goal orientation and goal content as predictors of performance in a training program. Journal of Applied Psychology, 84(6), 863-873.
Brief, A. P., & Motowidlo, S. J.(1986) Prosocial organizational behaviors.
Academy of Management Review, 11, 710-725.
Bush, Paul & Ronald F. Bush (1978), Woman contrasted to men in the industrial salesforce: Job satisfaction, values, role clarity, performance and propensity to leave. Journal of Marketing Research, 15 (August), 438-448.
Button, S. B., Mathieu, J. E., & Zajac, D. M.(1996). Goal orientation in organizational research: A conceptual and empirical foundation. Organizational Behavior and Human Decision Processes, 67(1), 26-48.
Campbell, J. P. (1990), Modeling the performance prediction problem in industrial and organizational psychology, In M.D. Dunnette & L.M. Hough (Eds.). Handbook of industrial and organizational psychology, 2, Palo Alto, CA: Consulting Psychologists Press. 687-732.
Churchill, G. A., Jr. (1995), Marketing research: Methodological foundations, 6th ed., New York: the Dryden Press, 473.
Clary, E. Gil, & Snyder, M.(1991) A functional analysis of altruism and prosocial behavior:The case of volunteerism. In Margaret s. Clark(Ed.), Prosocial Behavior. Newbury Park, CA:Sage Publications, Inc. 119-148
Colquitt, J. A., & Simmering, M. J. (1998). Conscientiousness, goal orientation, and motivation to learn during the learning process: A longitudinal study. Journal of Applied Psychology, 83(4), 654-665.
Deming, W. E. (1986). Out of the Crisis , Cambridge, MA: MIT Center for advanced
engineering study.
Dobbins, G. H., Cardy, R. L., & Carson, K. P. (1991). Examining fundamental
assumptions: A contrast of person and system approaches to human resouce
management. Reseach in Personnel and Human Resource Management, 3,
1-38.
Donavan, D. T., Brown, T. J., & Mowen J. C.(2004) Internal benefits of service-worker customer orientation:job satisfaction, commitment, and organizational citizenship behaviors. Journal of Marketing, 68(January), 128-146.
Duda, J. L., & Nicholls, J. G. (1992). Dimensions of achievement motivation in school
work and sport. Journal of Educational Psychology, 84(3), 290-299.
Dunlap, B. J., Michael Doston, & Terry M. Chambers (1988), Perceptions of real estate brokers and buyers: A sales orientation, customer orientation approach. Journal of Business Research, Vol. 17, 175-187.
Dweck, C. S. (1986). Motivation processes affecting learning. American Psychologist,
41(10), 1040-1048.
Dweck, C. S., & Leggett, E. L.(1988). A social-cognitive approach to motivation and personality. Psychological Review, 95(2), 256-273.
Elliott, E. S., & Dweck, C. S.(1988). Goals : An approach to motivation and achievement. Journal of Personality and Social Psychology, 54(1), 5-12.
Farh, J.L., Earley, P.C., & Lin, S.C.(1997).Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society, Administrative Science Quarterly, 42(3), 421-444.
Farh, J., Podsakoff, P.M. & Organ, D.W. (1990). Accounting for organizational citizenship behavior: Leader fairness and task scope versus satisfaction. Journal
of Management, 16, 705–722.
Fisher, S. L., & Ford, J. K.(1998). Different effects of learner effort and goal orientation on two learning outcomes. Personnel Psychology, 51(2), 397-420.
Fok, Lillian Y., Hartman, Sandra J., Villere, Maurice F. & Freibert, Ralph C.III(1996),A study of the impact of cross cultural differences on perception of equity and organizational citizenship behavior, International Journal of Management, Vol.13(1), Mar,pp.3-14.
Ford, J. K., Smith, E. M., Weissbein, D. A., Gully, S. M., & Salas, E.. (1998). Relationships of goal orientation meta-cognitive activity, and practice strategies
with learning outcomes and transfer. Journal of Applied Psychology, 83(2),
218-233.
Fornell, C. R., (1982), A second generation of multivariate analysis, I & II: Methods, New York : Praeger Special Study.
Fornell, C. & Larcker, D. (1981), Evaluating structural equation models with unobservable variable and measurement error, Journal of Marketing Research, 18, 39-50.
George J. M.(1991) State or trait:Effects of positive mood on prosocial behaviors
at work. Journal of Applied Psychology, 76, 299-307.
Goff, Brent, James, Danny N. Bellenger & Carrie Stojack﹙1997﹚, The influence of salesperson selling behaviors on customer satisfaction with products. Journal of Retailing, 73, 171-184.
Graham, J.W.(1986). Organizational citizenship informed by political theory. Paper presented at Academy of management meetings, Chicage, I11.
Graham, J.W.(1991). An essay on organizational citizenship behavior. Employee Responsibilities and Rights Journal, 4, 249-270.
Grusec, J. E.(1991) The socialization of altruism. In Margaret S. Clark(Ed.), Prosocial Behavior. Newbury Park, CA:S:age Publications, Inc. 9-33.
Hair, J. F., Anderson, R. E., Tatham, R. L. & Black, W. C. (1998), Multivariate Data Analysis, 5th ed., Upper Saddle River, NJ:Prentice-Hall.
Harris, Eric G., Mowen, John C. & Tom J. Brown(2005), Re-examining salesperson goal orientations: Personality influencers, customer orientation, and work satisfaction, Journal of the Academy of Marketing Science, 3(1),19-35.
Heskett, J.L., Thomas O. Jones, Gary W. Lovemen, W. Earl Sasser & Leonard A. Schlesinger(1994), Putting the service-profit chain to work. Harvard Business Review, Mar./Apr., 164-174.
Hoffman, K. Douglas & Thomas N. Ingram(1992), Service provider job satisfaction and customer-oriented performance. The Journal of Services Marketing, 6(2) ( Spring),68-78.
Howe, Vince , K. Douglas Hoffman & Donald W. Hardigree﹙1994﹚, The relationship between ethical and customer-oriented service provider behaviors. Journal of Business Ethics, 13, 497-506.
Jöreskog, K. G., & Sörbom, D. (1989), LISERL 7-A guide to the program & applications (2nd Ed), Chicago SPSS Publications.
Katz, D. (1964). The motivational basis of organizational behavior. Behavioral
Science, 9, 131-146.
Katz, D., & Kahn, R. L.(1978)The social psychology of organizations. 2nd ed., New
Yourk:John Wiley & Sons.
Keaveney, S. M. (1995) Customer switching behavior in service industries: An
exploratory study. Journal of Marketing, 59, 71-82.
Kelley, S. W., Hoffman, K. D., & Davis, M. A. (1993) A typology of retail failures
and recoveries, 69, 429-452.
Konovsky, Mary A. & Pugh, S.Douglas(1994), Citizenship behavior and social exchange, Academy of Management Journal, 37, 656-677.
Korman, A. (1977). Organization behavior, Prentice Hall, Inc. Englewood Cliffs, N.J..
Kotler, Philip (1980), Marketing management: Analysis, planning and control, 4th ed.,
Englewood Cliffs, N.J.: Prentice- Hall, Inc.
Kozlowski, S. W. J., Gully, S. M., Brown, K. G., Salas, E., Smith, E. M., & Nason, E. R.(2001). Effects of training goals and goal orientation traits on multidimensional training outcomes and performance adaptability. Organizational Behavior and Human Decision Processes, 85(1), 1-31.
Kurtz, D. L., H. R. Dodge & J. E. Klompmaker (1976), Professional selling, dallas: business publicans Inc.
Lance, A. B. & Stephen, W. B. (1997) Contact employees: Relationships among
workplace fairness, job satisfaction and prosocial service behaviors. Journal of
Retailing, 73, 39-61.
London, M., & Smither, J. W. (1999). Empowered self-development and continuous learning. Human Resource Management, 38(1), 3-15.
Maehr, M. L., & Midgley, C. (1991). Enhancing student motivation: A schoolwide approach. Educational Psychologist, 26, 399-427.
Mills, P, Chase, R.B., Margulies, N. (1983), Motivating the client/employee stem as a service production strategy, Academy of Management Review, 8(2), 301-310.
Moorman, R. H., Blakely, G. L.(1995). Individualism-collectivism as an individual difference predictor of organizational citizenship behavior. Journal of Organizational Behavior, 16(2), 127-143.
Morrison, Elizabeth Wolfe(1994) Role definitions and organizational citizenship behavior:The importance of the employee’s perspective. Academy of Management Journal, 37(6),1543-1567.
Motowidlo, S. J., & Van Scotter, J. R. (1994). Evidence that task performance should
be distinguished from contextual performance. Journal of Applied Psychology ,
79, 475-480.
Mowday, R., Richard M. Steers & Lyman W. Porter (1979), The measurement
of organizational commitment. Journal of Vocational Behavior, 14, 224-247.
Nicholls, J. G. (1984). Achievement motivation: Conceptions of ability, subjective
experience, task choice, and performance. Psychological Review, 91, 328-346.
Niehoff, Brian P. & Moorman, Robert H.(1993),Justice as a mediator of the relationship between methods of leader monitoring, Academy of Management Journal, 36, 527-545.
Nunnally, Jim C. (1978), Psychometric Theory, 2nd edition, New York:
McGraw-Hill.
O’Hara, Bradley S., James S. Boles & Mark W. Johnston (1991), The influence of personal variables on salesperson selling orientation. Journal of Personal Selling and Sales Management, 11(1) (Winter), 61-67.
Organ, D. W &. Bateman, T. S. (1983). Job satisfaction and the good soldier: The relationship between affect and employee citizenship. Academy of Management Journal, 26(4), 587-595.
Organ, D.W.(1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, Massachusetts: Lexington Books.
Organ, D. W. & Konovsky, M. A. (1989). Cognitive versus affective determinants of
organizational citizenship behavior. Journal of Alied Psychology, 74(1), 157–164.
Organ, D.W.(1990).The motivational basis of organizational citizenship behavior,Research in Organizational Behavior,12,43-72.
Parasuraman A., Zeithaml V. A., & Berry L. L. (1988) SERVQUAL:A multiple-item
scale for measuring consumer perceptions of service quality. Journal of
Retailing, 64(1), 12-40.
Park, Jeong-Eun & Holloway, B. B.(2003), Adaptive selling behavior revisited: An empirical examination of learning orientation, sales performance, and job satisfaction, Journal of Personal Selling & Sales Management, 23(3), 239251.
Pfeffer, J. (1986). Administrative succession and organizational performance: How
administrator experience mediates the succesion effect ? Academic Management
Journal, 29, 72-83.
Pfeffer, J., & Salancik, G. (1978). The external control of organizations: A resource
dependence perspective , N.Y., Harper & Row.
Philips, J. M., & Gully, S. M. (1997). Role of goal orientation, ability, need for achievement, and locus of control in the self –efficacy and goal-setting process.
Journal of Applied Psychology, 82(5), 792-802.
Philip ,Kotler (1980), Marketing management: Analysis, planning and control, 4th ed., Englewood Cliffs, N.J.Prentice- Hall, Inc.
Pintrich, P. P. (2000). Multiple goals, multiple pathways: The role of goal orientation in
learning and achievement. Journal of Educational Psychology, 9 2(3), 544-555.
Pintrich, P. R., & Schunk, D. H. (1996). Motivation in education. Englewood Cliffs, NJ:
Prentice-Hall.
Podsakoff, P.M. & MacKenzie, S.B. (1989). Citizenship behavior and fairness in
organizations: Issue and directions for future research. Employee Responsibilities
and Rights Journal, 6, 257–269.
Podsakoff, P.M., MacKenzie,S., Moorman, R.H.,& Fetter,R.(1990). Transformational leader behaviors and their effects on trust, satisfaction, and organizational citizenship behavior. The Leadership Quarterly,1, 107-142.
Podaskoff, P. M. & Mackenzie, S. B. (1994). Organization citizenship behaviors and sales unit effectiveness. Journal of Marketing Research, 31, l351-1363.
Podsakoff, Phillip M. & MacKenzie, Scott B. & Bommer, William H.(1996), Transformational leader behavior and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citizenship behavior, Journal of Management, 22(2), 259-298.
Porter, G., & Tansky, J.W.(1996). Learning orientation of employees: Moving toward organization-based assessment. Human Resource Development Quarterly, 7(2), 165-178.
Porter, G., & Tansky, J.W.(1999). Expatriate success may depend on a “learning orientation” : Considerations for selection and training. Human Resource Management, 38(1), 47-60.
Porter, L.W., Lawler, E. E. III (1965). Properties of organization structure in relation
to job attitude and job behavior. Psychological Bulletin, 64, 23-51.
Price, L. L., Arnould, E. J., & Deibler, S. L. (1995) Consumers’emotional responses
to service encounters. International Journal of Service Industry Management, 6
(3), 34-63.
Puffer S. M. (1987) Porsocial behavior, noncompliant behavior, and work
performance among commission salespeople. Journal of Applied Psychology,
72(4), 615-621.
Robbins, S. P. (1996). Organizational behavior-concepts, controversies, and
application , 7th ed., Prentice-Hall, International Inc.
Roberson, L., & Alsua, C.J.(2002). Moderating effects of goal orientation on the negative consequences of gender-based preferential selection. Organizational Behavior and Human Decision Process, 87 (1), 103-135.
Rohit Deshpande, John U. Farley, & Frederick E. Webster, Jr. (1993), Corporate culture, customer orientation, and innovativeness in japanese firms: A quadrad analysis. Journal of Marketing, 57(1), 23-37.
Saxes, Robert & Barton A. Weitz (1982), The SOCO scale: A measure of the customer orientation of salespeople. Journal of Marketing Research, 19 (August), 343-351.
Schneider, B. & Bowen, D. E. (1984), New service design, development and implementation and the employee. In W.R. George & C.E. Marshall (Eds.).
Development New Services,.82–101,. Chicago: American Marketing Association.
Schneider, B. & Bowen, D. (1985). Employee and customer perceptions of service in
banks: replication and extension. Journal of Alied Psychology , 70, 423–433.
Schneider, B. & Bowen, D.E. (1993). The service organization: Human resources
management is crucial. Organizational Dynamics, 21, 39–52.
Schermerhorn, J. R. (1999). Management for productivity , 3rd Edition, New York,
John Wiley and Sons.
Schuler, Randall S. (1975), Sex, organizational level and outcome importance: Where the difference are. Personnel Psychology, 28, 362-375.
Schunk, D. H. (1996). Learning theories: An educational perspective. Englewood
Cliffs, NJ: Prentice Hall.
Scott W. K. & Douglas H. K.(1997) An investigation of positive affect, prosocial behaviors and service quality. Journal of Retailing, 73(3), 407-427.
Seegers, G., Putten, C. M. V., & Brabander, C. J. D.(2002). Goal orientation, perceived task outcome and task demands in mathematics task: Effects on students’ attitude in actual task setting. British Journal of Educational Psychology, 72, 365-384.
Senge, P.M.(1990).The fifth discipline: The art and the learning organization. New York: Doubleday.
Smith, C. A., Organ, D. W. & Near, J. P.(1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653-663.
Somuncuoglu, Y., & Yildirim, A. (1999). Relationship between achievement goal
orientations and use of learning strategies. The Journal of educational Research,
92(5), 267-277.
Staw, B. M. (1977), Two sides of commitment , paper presented at the national of the academy of management, orlando, FL Handbook or Work, Organization and Society, Chicago: Rand McNally, 67-130.
Steele-Johnson, D., Beauregard, R. S., Hoover, P. B., & Schmidt, A. M.(2000). Goal orientation and task demand effects on motivation, affect, and performance. Journal of Applied Psychology, 85(5), 724-738.
Suarez Riveiro, J. M., Cabanach, R. G., & Arias, A. V. (2001). Multiple goals pursuit
and its relation to cognitive, self-regulatory, motivational strategies. British
Journal of Educational Psychology, 71, 561-572.
Sujan, Harish, Barton A. Weitz, & Nirmayla Kumar.(1994) Learning orientation, working smart, and effective selling. Journal of Marketing, 58(July), 39-52.
VandeWalle, D. (1997). Development and validation of a work domain goal orientation
instrument. Educational and Psychological Measurement, 57(6), 995-1015.
VandeWalle, D.(2001). Why wanting to look successful doesn’t always lead to success. Organizational Dynamics, (30)2, 162-171.
VandeWalle, D.,Brown, S. P., Cron, W. L., & Slocum, J. W.(1999). The influence of goal orientation and self-regulation tactics on sales performance: A longitudinal field test. Journal of Applied Psychology, 84(2), 249-259.
VandeWalle, D., Cron, W. L., & Slocum, J. W. (2001). The role of goal orientation
following performance feedback. Journal of Applied Psychology, 86(4), 629-640.
VandeWalle, D., & Cummings, L. L.(1997). A test of the influence of goal orientation on the feedback-seeking process. Journal of Applied Psychology. 82(3), 390-400.
VandeWalle, D., Ganesan, S., Challagalla, G. N., & Brown, S. P. (2000). An integrated model of feedback-seeking behavior: Disposition, context, and cognition. Journal of Applied Psychology, 85(6), 996-1003.
Van Dyne, L., Cummings, L. L. & Parks, J.M. (1995). Extra-role behaviors: Inpursuit
of construct and definitional clarity (A bridge over muddied waters). In B.M.
Staw & L.L. Cummings (Eds.), Research in organizational behavior, 17, 215–285.
Greenwich, CT: JAI Press.
Van Dyne, L., Graham, J. G. & Dienesch, R. M. (1994). Organizational citizenship
behavior: Construct redefinition, measurement, and validation, Academy of
Management Journal, 37(4), 765–802.
Vermetten, Y. J., Lodewijks, H. G., & Vermunt, J. D. (2001). The role of personality
traits and goal orientations in strategy use. Contemporary Educational
Psychology, 26, 149-170.
Waldman, D. A. (1994). The contributions of total quality management to a theory of
work performance. Academy of Management Review, 19, 510-538.
Weiss, H. M., & Adler, S. (1984). Personality and organizational behavior. Research in Organizational Behavior, 6, 1-50.
Williams, L. J., & Anderson, S.E. (1991). Job satisfaction and organizational
commitment as predictors of organizational citizenship and in–role behaviors.
Journal of Management, 17, 601–617.
Williams, Michael R. & Jill S. Attaway﹙1996﹚, Exploring salespersons’customer crientation as a mediator of organizational culture’s influence on buyer-seller relationships. Journal of Personal Selling & Sales Management, 16, 33-52.
Williams, L. J. & J. T. Hazer (1986), Antecedents and consequences of
satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods ,” Journal of Applied Psychology, Vol.71, No.2, pp.219-231.
Winters, D., & Latham, G. P.(1996). The effect of learning versus outcome goals on a simple versus a complex task. Group & Organization Management, 21(2), 236-250.
Zucker, L. G. (1977). The role of institutionalization in cultural persistence.
American Sociological Review, 42, 726-743.