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研究生:黃暄
研究生(外文):Hsuan Huang
論文名稱:ERP導入成功關鍵因素與績效評估之探討-以T公司為例
論文名稱(外文):The Impact of Critical Successful Factors of ERP Implementation on Business Performance:A Case Study of the T Company
指導教授:李賢哲李賢哲引用關係
指導教授(外文):Hsien-Che Lee
學位類別:碩士
校院名稱:大同大學
系所名稱:資訊經營學系(所)
學門:商業及管理學門
學類:一般商業學類
論文種類:學術論文
論文出版年:2006
畢業學年度:94
語文別:中文
論文頁數:142
中文關鍵詞:成功關鍵因素績效評估企業資源規劃系統(ERP)
外文關鍵詞:ERPCritical Success FactorsPerformance Measurement
相關次數:
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ERP系統有助於商業處理流程的平準化,且能整合企業內各個功能與流程,以提供即時資訊給經理人做出正確的決策,因此近年來各企業紛紛導入,然實施成果莫衷一是。
本文選定導入ERP系統的T公司為研究對象,探討ERP系統整合能力、導入部門準備程度、ERP供應商支援能力對績效(有形利益與無形利益)的影響。為了解ERP系統對個案公司的績效影響,本研究先以因素分析發展出衡量ERP綜合績效的公式。然後再以問卷調查的方式收集資料,調查上述的三個變數對ERP綜合績效的影響,有效樣本為63份。採用相關分析與迴歸分析驗證所提出的假設。分析結果三個假設均成立,顯示ERP系統整合能力、導入部門準備程度、ERP供應商支援能力均與績效呈正向關係。
ERP system can serve to smoothen business processes, to integrate each function and process of a firm, and to enhance managers make a correct and precise decisions with real-time information. Although many companies introduce ERP systems in recent years, the effectiveness of ERP systems is mixed.
The purpose of this study is to explore the impact of the integration ability of an ERP system, the readiness of each department of a firm and the support which ERP vendors can provide on the performance of a firm. This study chooses Tatung Company which adopted ERP systems in 2000 as the research object, and conducts a survey to realize how these three variables affect the performance after ERP implementation. Of 100 copies of questionnaires issued, a total of 63 valid copies returned with 63% response rate. By correlation and regression analysis, all three hypotheses proposed by this study are supported. Thus, integration ability of ERP systems, readiness of each department and supportive ability of ERP vendors all have positive relationships with the performance of ERP system.
ABSTRACT IN CHINESE….…………………………...…………….….i
ABSTRACT IN ENGLISH ….…………………………...……….……..ii
Acknowledgement……………………………….………...……….……..iii
Table of Contents ….………………………...…………...……….……..iv
List of Figures….……………………………………………………….….vi
List of Tables….…………………………………….………………….….vii
Chapter 1 Introduction………………………………………………….….1
1.1 Introduction………………………….………………….……………….………1
1.2 Research Background…………………….……………….……………….….2
1.3 Research Motivation and Purpose………………………….………………..4
1.4 Thesis Structure………………………………………………….…………..5
Chapter 2 Literature Review……………….........…………………………...8
2.1 The Definition and Benefits of ERP System…….……………………………..8
2.2 The Flexibility of ERP………………………………….……………………..11
2.3 The Steps to Implement ERP…….…………………………………………13
2.4 Probe into the Successful Factors…………………….………….…………18
2.5 Review of Performance Evaluation...…………………………….…………25
Chapter 3 Research Methodology….………………….………….………29
3.1 Factor Analysis………………………………….…..……..………….………...29
3.2 Research Framework and Hypothesis………….…..……..………….………...37
3.3 Design of Questionnaire…………………..…………………………….………39
3.4 The Statistical Analysis………………………....……………….………….....42
Chapter 4 Case Company Profile…………………………...…………….44
4.1 Company Introduction of Case Study………….………….…….….….……44
4.2 The Motive and Objective for T Company to Implement the ERP System…….45
4.3 The Result after ERP Implementation for T Company…..………………….….46
Chapter 5 Data Analysis……………………………………..…….………50
5.1 Reliability Analysis…………………………….……….………………50
5.2 Data Description……………………..……………………………....51
5.3 The Hypothesis-Testing……….……………………... .……………….…...52
Chapter 6 Conclusion………………………………………………….…...57
6.1 Research Conclusion……………………………………….……….……….57
6.2 Managerial Implication…………………………………………………....58
6.3 Research Limitations……….……………………………………….…...59
Bibliography……………………………………………………….…...60
Appendix A……………………………………………………….…...68
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