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研究生:邱曉柔
研究生(外文):Hsiao Jou
論文名稱:製造商與經銷商關係知識庫量表建構之研究
論文名稱(外文):The Measurement of Relational Knowledge Stores in Manufacturer-Distributor Relationships
指導教授:賴其勛賴其勛引用關係
指導教授(外文):Chi-Shiun Lai
學位類別:碩士
校院名稱:國立雲林科技大學
系所名稱:企業管理系碩士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2006
畢業學年度:94
語文別:中文
論文頁數:83
中文關鍵詞:關係績效關係知識庫
外文關鍵詞:relationship performancerelational knowledge stores
相關次數:
  • 被引用被引用:3
  • 點閱點閱:167
  • 評分評分:
  • 下載下載:45
  • 收藏至我的研究室書目清單書目收藏:1
隨著全球分工現象的出現,在現代的商業環境中,競爭或合作的界線已經不再如以往般的清楚,為了能創造良好的合作關係,組織之間會相互的了解及學習,並期望在一個環境多變的商業環境中建立長期的合作關係。由於建立組織間合作的能力讓組織擁有更多的營運彈性,以能即時回應市場變化,故主動去了解伙伴間合作時,應該學習哪些知識以幫助關係的持久性,就顯得非常重要。本研究期望能了解理論與實務上的差異,並了解台灣企業中製造業與其經銷商夥伴間關係知識學習的狀況,以提供學術界未來衡量關係知識之依據,並提供業界未來與伙伴合作時之建議。
本研究調查台灣地區製造業之廠商,與其下游經銷商在合作時,對於關係知識的了解情況,經過文獻探討及企業訪談,主要以國外學者發展的三個知識庫為建構量表的依歸,其分別為環境知識庫、功能知識庫、及互動知識庫,再依台灣業界的商業環境及研究標的的不同而修正及調整了三個知識庫,並增列了一新知識庫構念─人際關係知識庫。除了量表的建構,本研究也探討了關係知識庫對廠商間關係績效的影響。本研究進行了探索性因素分析、驗證性因素分析及回歸分析後,得到下列結論:
(1)台灣企業與經銷商的關係知識學習應該包括有四個知識庫,環境知識庫、功能知識庫、互動知識庫及人際關係知識庫。
(2)關係知識庫的學習對製造商與經銷商而言,會提升關係績效。
In the 21st century, the boundary between competition and cooperation is not so clear because of the coordination of global business. In order to obtain favorable relationships while cooperating, organizations always try to learn from each other, and get to well know each others through, for example, operational processes, marketing strategies, and so forth. What those organizations do is to expect that the business relationship can be long-lasted in the turbulent commercial environment.
Cultivating the capabilities to cooperate allows organizations to capture more operational flexibilities, which also helps to response to market immediately. Therefore, it is very important for those organizations to understand that what kinds of knowledge about their partners are needed to acquire for continual relationships.
In order to figure out contents of relational knowledge for Taiwan firms, we try to examine manufacturers and their distributors in Taiwan. In this research, we use the scale of relational knowledge stores developed by Johnson, Sohi and Grewal (2004) as the basic scale, which includes three relational knowledge stores─environmental knowledge store, functional knowledge store, and interactional knowledge store. Furthermore, the nomological validity of relational knowledge store and relationship performance is also tested in this research.
After lots of relevant literatures are read and interviews are implemented, some adjustments have been made because of cultural and environmental differences between Western and Taiwan. Afterward, exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and regression analysis are used to test these constructs and model. Result of this study are as following: (1) Four relational knowledge stores should be included between manufacturers and distributors in Taiwan, including environmental knowledge store, interactional knowledge store, functional knowledge store, and interpersonal relationship knowledge store, (2) Learning of relational knowledge stores will help manufacturers and distributors to improve their relationship performance.
中 文 摘 要 i
英 文 摘 要 ii
誌謝 iv
表 目 錄 vii
圖 目 錄 viii
一、 緒論 1
1.1 背景與動機 1
1.2 研究目的 3
二、文獻回顧及探討 4
2. 1知識的基礎 4
2.1.1組織記憶 4
2.1.2關係知識與組織記憶 4
2.2 關係知識庫的衡量 8
2.2.1 互動知識庫 8
2.2.2 環境知識庫 11
2.2.3 功能知識庫 13
2.2.4 人際關係知識庫 16
2.3關係績效 18
三、研究方法 20
3.1 題項發展 20
3.2衡量工具發展 32
3.3樣本及資料搜集 33
3.3.1 無回應偏誤 34
四、研究結果 35
4.1樣本資料分析 35
4.2探索性因素分析 41
4.2.1 樣本之適切性 41
4.2.2 分項對總項相關係數分析 42
4.2.3因素分析 44
4.2.3因素命名 47
4.3信度與效度分析 49
4.3.1 信度分析 49
4.3.2 效度分析 49
4.4 關係知識庫與關係績效間的因果分析 56
五、結論與建議 57
5.1 結果與討論 57
5.2 研究限制 60
5.3 未來研究建議 61
六、參考文獻 63
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