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研究生:楊懷生
研究生(外文):Yang, Hwai-Sheng
論文名稱:以學習型組織導入空軍修護體制之研究
論文名稱(外文):The Research of ROCAF Maintenance System by the Method of Learning Organization
指導教授:張百棧張百棧引用關係
指導教授(外文):Pei-Chann Chang
學位類別:碩士
校院名稱:元智大學
系所名稱:工業工程與管理學系
學門:工程學門
學類:工業工程學類
論文種類:學術論文
論文出版年:2005
畢業學年度:94
語文別:中文
論文頁數:120
中文關鍵詞:學習型組織組織學習知識管理
外文關鍵詞:Learning Type OrganizationOrganization LearningKnowledge Management
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在武器裝備日趨精密與資訊爆炸的時代裡,空軍組織內的「人」,是組織運作的主要有機體,不論是管理者或是基層工作者,其知識技能變得重要,均應培養並視為「知識工作者」。空軍自民國80年代開始積極展開武器系統的更新,積極進行新一代戰機的開發與採購,為使其正常運作與管理,以它為中心的所有周圍支援系統,諸如修護補給組織架構、作業流程,甚至是組織成員的「人」,均力求精實與素質的提升,以確保高科技武器裝備的妥善使用與戰力的維持。另為因應空軍後勤體系朝向變小(Small)、變簡(Simple)、變好(Smooth)、變快(Speedy)及變巧(Smart)之5S組織精簡政策,在組織進行扁平化工程的同時,並須同步提昇生產與維修競爭力。故在後勤體系改造時,應同時規劃知識管理機制與系統,使專業後勤修護技術、經驗與管理知識,不會因人員異動或組織精減而造成斷層。因此,建立學習型的組織與知識管理的文化是成功實踐知識管理之重要目標。
The Air Force began to launch the renewal of the weapon system from 80’s, we were very enthusiastic development and purchase of the new fighter, in order to make it normal operation and management, all support systems around it, such as maintenance, supply systems’ framework, operation procedures, even organizations’ member the “people“, attentive and circumspect to requests the quality improvement. To ensure hi-tech weaponry to use appropriate and maintain the operation capability. And according to the simplify policy of air force logistic system oriented 5S: Small, Simple, Smooth, Speedy and Smart, while carrying the project out, we must promote production and maintenance competitiveness at the same time. So as we transform in logistic system, should scheme the way of management of knowledge and system at the same time, to prevent the professional maintenance technology, experience and management knowledge become disconnected because people changed or organize framework shrunk. So building up the cultures of “learning type of organization” and “management of knowledge” are the most important goals to succeed in finish knowledge management.
書名頁 i
論文口試委員審定書 ii
授權書 iii
中文提要 iv
英文提要 v
誌 謝 vi
目 錄 vii
圖 目 錄 ix
表 目 錄 x
第一章 緒論 1
1-1 研究背景與動機 1
1-2 研究目的 3
1-3 研究方法與流程 4
第二章 文獻探討 6
2-1 組織學習與學習型組織相關理論 6
2-2 知識管理相關理論 18
第三章 空軍修護組織 34
3-1 修護之定義 34
3-2 空軍修護制度 35
3-3 空軍修護體制 37
3-4 空軍修護階層劃分及其組織 39
3-5 修護能量之建立與維持 42
3-6 空軍修護組織學習特性與機制 45
3-7 小結 52
第四章 修護體制導入做法 53
4-1 學習型組織導入 53
4-2 空軍現有學習型組織作為 56
4-3 標竿實務案例 61
4-4 各種修護體制之差別比較 63
4-5 修護制度導入做法 67
4-6 小結 68
第五章 結論與建議 70
5-1 結論 70
5-2 建議 73
5-3 未來研究方向 75
參考文獻 77
附錄:個案研究 82
一、高雄市政府公教人力資源發展中心 82
二、中華郵政公司 88
三、百略關係企業 98
自 傳 120
圖 目 錄
圖1 1:研究方法與進行步驟 5
圖2 1:單迴路學習與雙迴路學 8
圖2 2:整合性組織學習模 10
圖2 3:個人及企業學習循環圖 11
圖2 4:DIXON 的組織學習循環 13
圖2 5:學習問題與解決方案演進圖 14
圖2 6:組織知識形成 19
圖2 7:「外顯知識」與「內隱知識」的交流互動 21
圖2 8:「個人知識」與「組織知識」圖 22
圖2 9:知識轉換螺旋與自我超越過程(SECI模式) 25
圖2 10:知識創造活動 26
圖2 11:知識儲存模式 28
圖2 12:知識密集公司的四種內部依賴結構 28
圖2 13:四種知識之不同工作性質 28
圖2 14:知識移轉的五個階段 29
圖2 15:知識傳遞流程 30
圖3 1:空軍基地供補示意圖 38
圖3 2:空軍修護支援階層劃分圖 41
圖4 1:學習型組織實施模式架構 68

表 目 錄
表 2 1:學者對組織學習的定義 6
表 2 2:國外學者對學習型組織的定義 15
表 2 3:國內學者對學習型組織的定義 15
表 2 4:內隱與外顯知識比較表 21
表 2 5:組織知識資產分類表 22
表4 1:空軍學習型組織知識轉換 60
表4 2:評量單位學習成果表 62
表 4 3:國軍及國內航空公司與著名汽車廠一般建立修護體系作為 64
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