中文書目
1.方志民,(2000),《企業競爭優勢》,台北:前程企管。
2. 司徒達賢,(1995),「資源基礎理論與企業競爭優勢關係之探討」,《行政院國家科學委員會專題研究計畫成果報告》,台北:國科會。
3. 司徒達賢,( 1995 ),《策略管理》,遠流出版社。
4.司徒達賢,( 2001 ),《策略管理新論》— 觀念架構與分析方法,智勝文化事業有限公司。
5.李吉仁,( 1999 ),「組織結構與策略」,國立台灣大學國際企業學研究所EMBA,策略管理教學講義。
6.李明德 、 曾俊欽,(2003),《科技客服》—客服中心的系統建置,台灣培生教育出版有限公司。
7.吳思華,(1996),《策略九說:策略思考的本質》,台北:臉譜。
8.吳清閔,(1997),「動態能力觀點下廠商成長模式之研究—我國主機板產業之實證」,國立成功大學國企所碩士論文。9.李晉求,(2000),「知識管理活動中資訊科技與組織因素如何提升組織動態能力之研究」,國立暨南國際大學國際企業學系碩士論文。10.余雅文,(2003),「企業動態能力之探究與衡量」,國立嘉義大學管理研究所碩士論文。11.林靜宜,(2002),「知識移轉與動態能力關係研究-台灣資訊電子廠商觀點」,國立東華大學企業管理學系碩士論文。12.涂瑞德,(1997),「技術知識特質、產品開發團隊與組織動態能耐關係之研究」,國立政治大學科技管理研究所碩士論文。13.張旭男,(2001),「應用動態能力架構探討企業發展途徑」,東海大學企業管理學系碩士論文。14.張志堅,(2000),「動態能耐管理與競爭互動之研究」,義守大學管理研究所碩士論文。15.許興豪,(1999),「技術知識特質、組織平台情境與組織動態能耐之研究—以工研院光電所為例」,輔仁大學管理學研究所碩士論文。16.郭美懿,(2000),「從自有走向專業分工-Call Center也吹委外風」,《通訊雜誌》,第76期,頁45~48。
17.楊淑慧,(2004),「新行業:Call Center」,《財訊雜誌》,265期。
18.賴建男,(1996),「台灣IC設計業中技術知識特質與組織動態能耐之研究」,國立政治大學科技管理研究所。外文文獻
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