中文書目
1.方志民，（2000），《企業競爭優勢》，台北：前程企管。
2. 司徒達賢，（1995），「資源基礎理論與企業競爭優勢關係之探討」，《行政院國家科學委員會專題研究計畫成果報告》，台北：國科會。
3. 司徒達賢，( 1995 )，《策略管理》，遠流出版社。
4.司徒達賢，( 2001 )，《策略管理新論》— 觀念架構與分析方法，智勝文化事業有限公司。
5.李吉仁，( 1999 )，「組織結構與策略」，國立台灣大學國際企業學研究所EMBA，策略管理教學講義。
6.李明德 、 曾俊欽，（2003），《科技客服》—客服中心的系統建置，台灣培生教育出版有限公司。
7.吳思華，（1996），《策略九說：策略思考的本質》，台北：臉譜。
8.吳清閔，（1997），「動態能力觀點下廠商成長模式之研究—我國主機板產業之實證」，國立成功大學國企所碩士論文。9.李晉求，（2000），「知識管理活動中資訊科技與組織因素如何提升組織動態能力之研究」，國立暨南國際大學國際企業學系碩士論文。10.余雅文，（2003），「企業動態能力之探究與衡量」，國立嘉義大學管理研究所碩士論文。11.林靜宜，（2002），「知識移轉與動態能力關係研究－台灣資訊電子廠商觀點」，國立東華大學企業管理學系碩士論文。12.涂瑞德，（1997），「技術知識特質、產品開發團隊與組織動態能耐關係之研究」，國立政治大學科技管理研究所碩士論文。13.張旭男，（2001），「應用動態能力架構探討企業發展途徑」，東海大學企業管理學系碩士論文。14.張志堅，（2000），「動態能耐管理與競爭互動之研究」，義守大學管理研究所碩士論文。15.許興豪，（1999），「技術知識特質、組織平台情境與組織動態能耐之研究—以工研院光電所為例」，輔仁大學管理學研究所碩士論文。16.郭美懿，（2000），「從自有走向專業分工-Call Center也吹委外風」，《通訊雜誌》，第76期，頁45~48。
17.楊淑慧，（2004），「新行業：Call Center」，《財訊雜誌》，265期。
18.賴建男，（1996），「台灣IC設計業中技術知識特質與組織動態能耐之研究」，國立政治大學科技管理研究所。外文文獻
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