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7.Chin, K.S., and Pun, K.F. (1999), "Factors Influencing ISO14000 Implementation in Printed Circuit Board Manufacturing Industry in Hong Kong." Journal of Environmental Planning and? Management, 14(1): 123-124.
8.Christian, G.(1984), A Service Quality Mode and Marketing Implications, European Journal of Marketing, Vol. 18, No.4,pp.36-44.
9.Coggon, David(1995), Questionnaire Based Exposure Assessment Methods, The Science of the Total Environment, Vol.168, pp.175-178
10.Corbett, C.J. and Kirsch, D.A. (2001), “International Diffusion of ISO 14000 Certification,” Production and Operations Management, 10(3): 327-342.
11.Cronbach L.J.(1951), Coefficient Alpha and the Internal Structure of Tests, Psychometrical, Vol.16, pp.297-334
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17.Edwards, Phil, Roberts, Ian, Sandercock, Peter, Frost, Chris(2004), Follow-up by Mail in Clinical Trials: Does Questionnaire Length Matter?, Controlled Clinical Trials, Vol. 25, pp.31-52
18.Feigenbaum, Armand V. (1989), Quality’s Up, but not Enough, Industry Week, Vol.238, December, pp.36-38.
19.Fielding, S. (1999), "Going for the Green: ISO14001 Delivers Profits." Industrial Management,May/April: 31-34.
20.Foster﹐S.（2001）﹐Managing Quality: An Integrative Approach﹐NY:Pearson Education.
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22.Gronross, C.(1984), A Service Quality Model and Its Marketing Implications, European Journal of Marketing, Vol.18, pp.36-44
23.Guieford, J. P. (1965), Fundamental Statistics in Psychology and Education. 4th Edition, McGraw Hill.
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26.Hsiao, Y.D., Su, Ay, Lai, C.T., & Yang, H.J.(2006), Performance Evaluation and Analysis of Guidance ISO14000 into Trades in Taiwan and China—Taking Traditional Industries Implementing PZB Mode as an Example, Journal of American Academy of Business, Cambridge, Vol.9, No.2
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30.Kamath, V., and Stothard, J.(2003), A Clinical Questionnaire for the Diagnosis of Carpal Tunnel Syndrome, Journal of Hand Surgery, Vol.28B, No.5, pp.455-459
31.Kirsch, D.A. et al.(2001), International Diffusion of ISO14000 Certification, Production and Operations Management, Vol.10, No.3, pp.327-342
32.Kotler, P(1984), Marketing Management, A Strategic Planning Approach, New York, NY., NcGraw Hill Book Co., p.62.
33.Lee, Jenny-Ann L.M., More, Simon J., Cotiw-an, Basito S.(1999), Problems Translating a Questionnaire in a Cross-Cultural Setting, Preventive Veterinary Medicine, Vol.41, pp.187-194
34.Lee, P.T.(2005), Implementing ISO14001: Is it beneficial for firms in newly industrialized Malaysia?, Journal of Cleaner Production , V.13, pp.397-404
35.Lee, T.Y. (1998), “The development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong Kong,” International Journal of Quality and Reliability Management, 15(2):162-177.
36.Lehtinen, J. R. (1983), Customer Oriented Service System, Service Management Institute Working Paper.
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41.Miles, M.P., Manila, L.S., and Mcclurg. (1999), "The Impact of ISO14000 Environmental Standards on Small and Medium Sized Enterprises." Journal of Quality Management, 4(1):111-122.
42.Mohamed, S.T.(2001), The Impact of ISO14000 on Developing World Businesses, Renewable Energy, V23, pp.579-584
43.Montabon, F., Manly, S.A., Sroufe, R., and Clanton, R.C. (2000), "ISO14000: Assessing its Perceived Impact on Corporate Performance." Journal of Supply Chain Management, 36(2): 4-16.Nunnally J. C.(1978), Psychometric Theory, McGraw-Hill Inc., New York.
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46.Parasuraman, A., Zeithaml, V. A. and Berry, L. L., (1985b) . “A Conceptual Model of Service Quality and Its Implications for Future Research”, Journal of Marketing, 49 (Fall), pp.41-50.
47.Parasuraman, A., Zeitham,l V. A. and Berry, L.L. (1988), SERVQUAL: A Multiple-Iten Scale for Measuring Consumer Perceptions of Service Quality, Journal of Retailing, pp.12-40.
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55.Zeithaml, V. A. & Bitner, M. J., （2002）. Services Marketing, McGraw-Hill Inc., New York.
56.Zhang et al.(2000) , A Framework for Implementing ISO14000 in Construction, Environmental Management and Health, Vol.11, No.2, pp.139-148
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二、中文部份
1.方世榮，黃俊英(1996), 行銷研究。台北：華泰。
2.王保進(2004)，多變量分析：套裝程式與資料分析。台北：高等教育。
3.石川馨著,鐘朝嵩譯(1998),日本式品質管制(十四版),先鋒企業管理發展中心。
4.吳明隆(2000)， SPSS 統計應用實務，台北：松崗。
5.吳萬益(2001), 企業研究法，二版，台北：華泰。
6.吳胤良(2003)，台灣地區廠商實施ISO14001影響因子之跨區域比較，中原大學國際貿易學系博碩士論文。7.衫本辰夫著, 盧淵源譯（1996）,事務、營業、服務的品質管制，中興管理顧問公司，頁101。
8.林志森(1996)，國際環境管理標準ISO 14000系列發展現況與國內之因應措施，中技社綠色技術發展中心工程實務研討會論文集，1-12頁。
9.周金柱(1998)，企業與永續發展，工業污染防治報導，第128期。
10.陳明翔(2002)，ISO 9000暨ISO 14000國際性問卷調查之結果比較分析，成功大學統計學研究所碩士論文。11.陳景堂(2000)，統計分析SPSS for Windows入門與應用，儒林圖書有限公司。
12.淺井慶三郎，謝林展譯（1989），服務行銷管理，臺北：創意文化事業。
13.黃秀惠(2001)，台灣廠商申請ISO 9000/14000認證動機與實施經驗之現況分析，成功大學統計學研究所碩士論文。14.許高樂(2002)，企業採行ISO14000環境管理系統之績效分析---電子業之案例研究，淡江大學管理科學研究所碩士論文。15.董書炎(2002)，服務品質之實證研究---以台灣省自來水公司第一區管理處為例，海洋大學航運管理研究所碩士論文。16.楊孝濚(1989)，內容分析法，載於楊國樞等編┌社會及行為科學研究法(下冊)┘。台北：東華書局
17.楊致行(2001)，ISO 14000之推動經驗與環保法規之互動關係，ISO 14000環境管理系統標準專刊。
18.溫博仕(1984)，郵寄問卷抽樣設計之研究，淡江大學管理科學研究所博士論文。19.經濟部中央標準局（1996），華民國國家標準CNS 14004。
20.戴久永（1987），品質管理，臺北：三民書局。
21.顧洋(1996)，國內產業面臨ISO 14000環境管理標準之因應策略，中技社綠色技術發展中心工程實務研討會論文集，13-22頁。
22.顧洋（1997），國內產業面臨ISO 14000環境管理標準之因應策略。http://www.ipcc.org.tw/A03522.htm.