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研究生:裴佛戈
研究生(外文):VEGA CHANG FRANCISCO BERNARDO
論文名稱:溝通滿足、工作滿足、工作績效與離職傾向相關之研究-Y集團之實證
論文名稱(外文):A Study of the Relationships among Communication Satisfaction, Job Satisfaction, Job Performance and Turnover Intention--Evidence from Y Group Enterprise
指導教授:李元墩+莊立民
指導教授(外文):Yuan-Duen Lee+Li-Min Chuang
學位類別:碩士
校院名稱:長榮大學
系所名稱:經營管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:英文
論文頁數:53
中文關鍵詞:溝通滿足工作滿足工作績效離職傾向相關性變數中位對象績效
外文關鍵詞:Communication SatisfactionJob SatisfactionJob PerformanceTurnover IntentionfuturetaiwanChina
相關次數:
  • 被引用被引用:6
  • 點閱點閱:650
  • 評分評分:
  • 下載下載:195
  • 收藏至我的研究室書目清單書目收藏:2
至今,台灣從事於組織溝通的理論與實務方面之研究尚不多見,以往大部分溝通滿足的研究皆偏重於探討與工作滿足之關係。然而,近年來部分學者對溝通滿足、工作績效及離職傾向間相關性之研究逐漸產生興趣。故本研究以台灣最大造紙業之一的Y集團企業為研究對象,加以探討上述各變數之間及特定人口統計變數相關性之結果。本研究以溝通滿足問卷(CSQ)、工作績效問卷(JPQ)、工作滿足(JDI)及離職傾向問卷(TIQ)為評量工具,並發展「溝通滿足—組織結果」之研究模式,以供本論文及未來相關研究使用。研究結果顯示,員工在其組織內僅有些微的溝通滿足;工作績效方面則高於平均水準,而離職傾向則幾乎位於中位的水準。至於,溝通滿足與工作績效間呈現顯著正相關;溝通滿足與離職傾向間呈現負相關;當溝通滿足與工作績效愈高時,則離職傾向愈低。
ABSTRACT
Some of the studies have been conducted on the theory and practice of organizational communication in Taiwan, the Republic of China. Most communication satisfaction research has been conducted in relationship to job satisfaction. However, there is a growing interest in the relationships between communication satisfaction, job performance, and turnover intention recently. The study explored these outcomes in relationship to each other and to the selected demographic variables at the Y Group Enterprise, one of the largest private paper manufacturing corporations in Taiwan. The researchers used Communication Satisfaction Questionnaire (CSQ), Job Performance Questionnaire (JPQ), Job Descriptive Index (JDI) and Turnover Intention Questionnaire (TIQ). For using in this and future studies, they developed the “Communication Satisfaction — Organizational Outcome” research model. The results of this study showed that employees had a slight satisfaction with communication in their organization, a higher job performance level than average, and an almost neutral position toward turnover intention. There was a positive and significant relationship between communication satisfaction, job satisfaction and job performance; a negative and significant relationship between communication satisfaction and turnover intention. Results also revealed that the higher the level of communication satisfaction, the higher the level of job performance, and the lower the level of turnover intention.
Table of Contents
Chapter 1 Introduction01
Chapter 2 Literature Review03
2.1 Communication Satisfaction03
2.2 Job Satisfaction04
2.3 Job Performance05
2.4 Turnover Intention06
2.5 The Relationship among Four Variables09
2.6 Hypothesis of the Study13
Chapter 3 Research Design and Methodology15
3.1 The conceptual framework of this study15
3.2 Design of the Study16
3.3 Limitations of the Study18
Chapter 4 Analysis and Results19
4.1 Communication Satisfaction19
4.2 The Influence of Demographic Variables19
4.3 The Relationship among Communication Satisfaction, Job Performance, and Turnover Intention28
4.4 The Predictive Power of the Eight Dimensions of Communication Satisfaction to Job Performance and Turnover Intention33
Chapter 5 Conclusions and Recommendations 35
5.1 Conclusions35
5.2 Recommendations36
Reference39
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