現今企業的營運方式已經有了劇烈的變化，企業不再與龐大的上下游進行交易，而是只與少數的對象進行長期性的合作，並藉由合作的關係創造彼此最大的利潤。因此，供應鏈的管理已經是企業管理者所不能忽視的重要環節，而供應鏈夥伴之間彼此無形的相容性，以及能夠讓供應鏈管理真正有效的基礎：信任與承諾，便是企業必須嚴謹看待的課題。Morgan and Hunt（1994）的研究認為信任與承諾之間亦有緊密的關係。因此本研究的目的主要是探討夥伴之間衝突的發生頻率、資訊的分享、夥伴在產業中的聲望以及夥伴對此聯盟特定資產的投入對供應鏈夥伴的信任關係有何影響；進而探討信任程度對供應鏈夥伴之間的承諾有何影響；最後再探討夥伴的承諾關係對供應鏈績效的影響。基於這樣的目的，本研究以電機電子工業同業公會作為研究對象，同時採取問卷調查的方式進行資料收集，共寄出800份郵寄問卷，回收有效問卷124份，經由迴歸與線性結構方程分析法來分析實證資料對研究假設模型的支持程度。
研究主要的發現，供應鏈夥伴成員的挑選與互動會對信任造成影響。透過實證後確認對供應鏈夥伴之間的信任對承諾具有正向的影響，而產業的競爭環境會使信任與承諾的關係更緊密。本研究認為由於企業希望透過供應鏈聯盟來達成降低環境所給予的不確定並提高競爭力，因此當產業環境的競爭程度越激烈則供應鏈聯盟中的夥伴承諾關係就越需要由彼此信任來維繫。承諾對於合作績效具有正向影響，則顯示供應鏈聯盟會根據夥伴之間的承諾程度來影響合作績效，而透過研究發現承諾程度是會因為夥伴的信任高低而不同，表示合作績效的達成主要是透過合作關係中夥伴之間的信任與承諾關係來維繫。

The companies’ operation is changed in today’s environment; they set up a long and steady cooperation only with few partners and try to make the best benefit to each other through this association; therefore, the supply chain management is one of the important things to the enterprises, and the “trust and commitment” which can makes the relationship become favorably will be one of the most important key point. The study of Morgan and Hunt (1994) also believed that trust and commitment has a compact relationship. For this reason, this study wants to find out the relationship between trust, commitment and performance.
The research conducted comprehensive theoretical literature review in order to build the conceptual model of research. We developed questionnaire and conducted a subsequent survey in the member of the “Taiwan Electrical and Electronic Manufacturers'' Association”. We mailed 800 questionnaires and received 124 valid questionnaires. For measure validation, we used statistical methods such as coefficient alpha and exploratory factor analysis. Besides, SPSS 12.0 and Amos 4 are utilized as the analytical tool for testing statistical assumptions and estimation of the measurement and structural equation models.

第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 2
第三節 研究目的 4
第四節 研究流程 5
第二章 文獻探討 6
第一節 供應鏈夥伴關係 6
一、供應鏈 6
二、夥伴關係 9
三、供應鏈夥伴衝突 12
第二節、社會交換理論 18
一、信任 19
二、承諾 29
第三節、交易成本理論 33
一、特定資產 35
二、環境不確定性 38
第四節 供應鏈績效 40
第三章 研究方法 44
第一節 研究架構 44
第二節 研究假設 45
第三節 變數操作性定義與問卷設計 52
第四節 研究對象 56
第五節 資料分析方法 56
一、信度分析 56
二、因素分析 57
三、研究假說檢定分析 57
第四章 實證分析 59
第一節 回收樣本敘述性統計 59
第二節 因素分析與信效度檢定 62
第三節 迴歸分析 70
第四節 線性結構方程分析 79
第五章 結論與建議 82
第一節 實證結果 82
第二節 研究結論 87
第三節 管理實務的建議 88
第四節 研究限制 89
第五節 未來研究方向 90
參考文獻 91
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