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研究生:王秋宜
研究生(外文):Wang, Chiu-Yi
論文名稱:企業導入資訊系統歷程之研究—以材料通路商為例
論文名稱(外文):A Historical Study of Implementation of Enterprise Information System - Example of Material Distributor
指導教授:吳文雄吳文雄引用關係
指導教授(外文):Wu Wen-Hsiung
學位類別:碩士
校院名稱:國立高雄應用科技大學
系所名稱:資訊管理系碩士在職專班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:124
中文關鍵詞:資訊系統導入歷史法通路商階段串連模式
外文關鍵詞:The information system implementationhistorical methoddistributorThe cascade
相關次數:
  • 被引用被引用:0
  • 點閱點閱:183
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  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:3
企業資訊系統的需求是隨著企業的成長而變化,面對組織擴充與持續強大的競爭壓力時,如何善用資訊科技,提昇企業的競爭力,將是經營者最大的挑戰。過去的研究,在MIS領域中,以「歷史法」對企業導入資訊系統的長期紀錄與完整了解並不多見。再者對於「通路商」導入資訊系統歷史的研究較少,因此本研究以歷史法深入了解成長中的企業導入資訊系統各階段的目的、功能與應用情形。經由通路商的導入歷程分析,了解企業成長過程中如何利用資訊科技,有效地解決營運上的問題。透過歷史法研究探討,歸納出一個通路商資訊系統發展的模式以及跨國公司資訊系統建置方式。
研究結果顯示推動電子化企業需循序漸進,資訊系統轉換須配合公司整體策略與長期規劃,企業應持續培養電子化人力資源,電子化應持續改善,讓組織之學習效應發酵,此外考量企業本身的特色與資源,配合管理創新,以因應資訊科技之變動,並藉由「工作流程」管理系統及「商業智慧」系統與企業資訊系統之整合,強化全球運籌能力。
本研究貢獻有運用歷史方法做為研究個案對象的資料整理工具,整理出企業在導入資訊系統各階段所具有之特性與面臨之問題瓶頸,對學術上較少以「歷史法」探討企業導入資訊系統的研究,及資訊系統在通路業的應用提供一個「階段串連模式(Cascade)」的實例,可作為後續研究者在進行分析企業資訊系統導入的參考。在實務上對於了解企業成長過程中導入資訊系統能有具體的案例可供參考。
The demand of the enterprise information system changes with an enterprise's growth. Facing organization expansion and continuous competition, the biggest challenge for the management is how to utilize the information technology to improve competitiveness of the enterprise. Past research was seldom historical record of the implementation of the information system (IS). Also there was seldom research about the distributor’s implementation of the IS. This research uses historical method to investigate the objectives, functions, and applications of at various stages of the implementation of IS. Analyzing the implementation of a distributor’s IS, we understand how business utilizes the information technology to effectively solve the operational problems. By the historical method, we induce a development pattern of a distributor’s IS and the construction of IS for a multinational corporation.
The research shows that the computerization of an enterprise must proceed in an orderly way. The transition of the IS must coordinate with the company's strategies and long term plans and the business must develop its IS personnel. The IS needs to improve continually to match the organization’s learning, the characteristics and the resources of the business, and the management innovation corresponding to the changes in information technology. The integration of “work flows”, “business intelligence” and the information system will strengthen the enterprise's capability in global logistics.
The contribution of the research is using the historical method and data compilation tools to investigate implementation and development of a case’s IS. Past studies was seldom historical-method approach research on implementing IS, we provide an empirical example of implementing a distributor’s IS in a cascade approach. This research helps us to understand the implementation and development of an enterprise’s IS and it can be reference for future study in implementation of IS. We obtain the development of an enterprise's IS and identify the characteristics and possible problems at various stages of the information system development.
中文摘要 .................................................. i
ABSTRACT ................................................ ii
誌謝 ...................................................... iii
目錄 ...................................................... iv
表目錄 .................................................... vi
圖目錄 .................................................... vii
一、緒論................................................ 1
1.1 研究背景....................................... 1
1.2 研究動機....................................... 2
1.3 研究目的....................................... 4
1.4 研究架構....................................... 5
二、文獻探討........................................... 7
2.1 資訊系統環境................................... 7
2.2 資訊系統規劃................................... 12
2.3 資訊系統導入................................... 16
2.4 資訊系統評估................................... 20
2.5 應用系統 ...................................... 26
2.5.1 企業資源規劃(Enterprise Resource Planning, ERP)... 26
2.5.2 工作流程管理系統 (Workflow Management System, WFMS) ........................................ 31
2.5.3 商業智慧系統 (Business Intelligence System, BIS) ..... 33
三、研究方法............................................ 38
3.1 研究方法的選擇................................. 38
3.2 資料蒐集............................ ........... 40
3.2.1 個案公司選擇................................... 40
3.2.2 資料蒐集的方法................................. 40
3.3 研究設計....................................... 41
3.3.1 研究步驟....................................... 41
3.3.2 相關角色....................................... 44
四、通路產業與個案分析................................. 46
4.1 通路產業分析................................... 46
4.1.1 通路產業特性................................... 46
4.1.2 通路產業價值鏈................................. 49
4.1.3 通路產業五力分析............................... 51
4.1.4 通路產業資訊化的價值........................... 55
4.2 公司簡介....................................... 58
4.2.1 產業上、中、下游之關聯性....................... 58
4.2.2 國內外營業據點................................. 61
4.2.3 公司創立與沿革................................. 62
4.2.4 公司之SWOT 分析................................ 65
4.3 小結.............. ............................. 67
五、個案公司導入資訊系統歷程...........................
69
5.1 電子化萌芽期(1985 - 1995年).................... 69
5.2 上市櫃時期(1996 - 2002年)...................... 75
5.3 流程導入期(2002 - 2003年)...................... 84
5.4 商業智慧推行期(2003 - 2006年)................... 89
5.5 2006年迄今..................................... 100
5.6 小結.............. ............................. 104
六、結論................................................ 109
6.1 研究結論....................................... 109
6.2 研究貢獻....................................... 112
6.3 研究限制....................................... 113
6.4 後續研究方向................................... 114
參考文獻............................................... 115
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