一、中文部分
王志剛譯(1983)。管理學導論。台北:華泰書局。
王翠品(2002)。內部行銷作為、工作滿足與離職傾向關係之研究-以H連鎖娛樂事業為例。未出版之碩士論文,中山大學人力資源管理研究所,高雄市。王銘傑(2004)。內部行銷、工作壓力、工作士氣、工作滿足與工作績效關係之研究-以台灣各縣市警察局為例。未出版之碩士論文,南華大學管理科學研究所,嘉義縣。余德成(1996)。品質管理人性面系統因素對工作績效之影響。未出版之博士論文,中山大學企業管理研究所,高雄市。巫喜瑞(2001)。服務業內部行銷導向、組織支持、工作滿族與顧客導向間關係之研究-銀行業之例,未出版之博士論文,國立中山大學企業管理研究所,高雄市。李宜珍(2002)。內部行銷及員工工作滿足對員工顧客導向影響。未出版之碩士論文,交通大學管理科學學程,新竹市。何永福、楊國安(1993)。人力資源策略管理。台北市:三民。
吳明隆(2006)。SPSS統計應用學習實務:問卷分析與應用統計。台北:知城數位科技。
林澄貴(2001)。知識管理、工程專業人員核心能力與工作績效關係之研究-以中鋼公司為例。未出版之碩士論文,中山大學人力資源管理研究所,高雄市。林建忠(2003)。組織承諾與工作滿足之調查研究-基亞縣市警察和消防人員之比較。未出版之碩士論文,中正大學政治學研究所,嘉義縣。徐英傑(2004)。公務人員職場自我導向學習、工作調適與工作績效之相關研究。未出版之碩士論文,中正大學成人及繼續教育研究所,嘉義縣。党秦武(2004)。內部行銷作為、情緒能力、工作士氣及專業承諾對工作績效關聯性之研究-以南科廠商行政人員為例。未出版之碩士論文,南華大學管理科學研究所,嘉義縣。陳家聲、樊景立(2000)。我國國人工作生活品質經驗之研究。管理評論,19卷。郭振生(2003)。內部行銷導向、組織承諾、工作滿足與學校效能關係之研究-以台南地區國民小學為例。未出版之碩士論文,南華大學管理科學研究所,嘉義縣。張嘉娟(2004)。員工內部行銷知覺、企業文化差異知覺與組織承諾之關聯性研究-以集團企業子公司員工為研究對象。未出版之碩士論文,中原大學企業管理研究所,桃園縣。張國銘(2003)。薪酬制度、組織氣候對工作績效影響之研究-以傳統紡織企業為例。未出版之碩士論文,中山大學人力資源管理研究所碩士在職專班,高雄市。齊德彰(2004)。服務業內部行銷策略導向、工作滿足與工作績效之關係-台灣國際觀光旅館為實證。未出版之博士論文,台北大學企業管理學系,台北市。廖俊芳(2001)。銀行第一線員工對公司內部行銷作為知覺與顧客導向關係之研究-某外商銀行實例。未出版之碩士論文,中山大學企業管理學系,高雄市。劉明德譯(Edmund R. Gray & Larry R. Semltzer 著)(1993)。管理學。台北市:桂冠。
蘇義祥(1999)。中華電信專戶服務部門領導型態與工作績效關係之研究:服務人員特質及成熟度的調節作用。未出版之碩士論文,中山大學企業管理學系,高雄市。鐘國雄、郭致平譯(Loyd L. Byars & Lesile W. Rue 著)(2001)。人力資源管理。台北:麥格羅希爾。
二、英文部分
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