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研究生:張維鈞
研究生(外文):Wei-Chun Chang
論文名稱:資訊科技之應用對知識管理績效影響之探討
論文名稱(外文):A Study on the Impacts of Information Technology on Knowledge Management Performance
指導教授:溫源鳳溫源鳳引用關係
指導教授(外文):Yuan-Feng Wen
學位類別:碩士
校院名稱:立德大學
系所名稱:科技管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:102
中文關鍵詞:知識管理績效資訊科技知識管理
外文關鍵詞:knowledge management performanceinformation technologyknowledge management
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本研究的目的是在探討資訊科技如何影響知識管理活動及其因素,並且探討因為資訊科技的輔助,知識管理活動對知識管理績效之影響。藉由文獻探討發展出本研究之研究架構以及研究假設,再針對國內企業進行問卷調查,以迴歸及複迴歸來分析問卷結果。研究對象為國內高科技產業,共計發出1000份問卷,回收242份問卷。本研究應用複迴歸檢定本研究架構以及假設。根據檢定的結果如下:
1. 應用資訊科技進行以市場為導向的跨弁鉧膃X,能提升知識品質。
2. 透過資訊科技影響知識管理活動之因素方面,資訊科技、組織學習提升知識取得與創造,資訊科技對知識精練的關係正向但不顯著、市場導向能提升知識精練程度,人力資本對知識儲存的關係為正向但不顯著,資訊科技、信任度能提升組織對於知識分享的程度,但激勵制度與知識分享的關係並不顯著。
3. 企業在導入知識管理活動時,相關部門應充份取得共識,建立起知識分享的組織文化,並鼓勵組織成員提供自己的相關資訊,以強化此活動之實際效用。企業也應充份應用資訊科技來處理內外部資料,不論對企業或是知識本質均能增強價值。
The purpose of this study is to explore how the information technology has affected knowledge management in terms of its activities and contributing factors. The study also seeks to explore how the information-technology-assisted management of knowledge affects the knowledge management performance. The structure and hypothesis of this research were developed based on a thorough literature review before the carefully designed questionnaires were distributed to the domestic high-tech businesses, the subjects of the study. The retrieved questionnaires had been put through the regression analysis and multi-regression analysis. 1,000 questionnaires were distributed while 242 samples were retrieved. This study uses multi-regression analysis to test the structure and hypothesis of this research. The findings are as the following:
1. Application of information technology to conduct market-oriented cross-functional integration will enhance the quality of knowledge.
2. Through the factors attributing to the influences of information technology on knowledge management activities, information technology and organizational learning strengthen the acquisition and creation of knowledge. The information technology is positively related to the profundity of knowledge, but the effect is insignificant. The market orientation can upgrade the degree of knowledge profundity. The human capital is positively related to knowledge storage but the effect is insignificant. The information technology and the mutual trust amongst colleagues can certainly galvanize the general knowledge sharing activities in the organization, but the encouragement and reward program does not have much impact on the general knowledge sharing activities.
3. As knowledge management activities are introduced to an enterprise, coordinating
departments should reach a consensus in building knowledge-sharing
organizational culture and encouraging members of the organization to provide
individual information in order to strengthen the real effect of activities. In
addition, enterprises should also take advantage of information technology to
process the internal and external data as it enhances the value of the enterprise and
the quality of knowledge.
中文摘要
英文摘要 ……………………………………………………………………….
………………………………………………………………………. i
ii
誌謝 ………………………………………………………………………. iv
目錄 ………………………………………………………………………. v
表目錄 ………………………………………………………………………. vii
圖目錄 ………………………………………………………………………. viii
第壹章 緒論…………………………………………………………………. 1
1.1 研究背景與動機……………………………………………………. 1
1.2 研究目的……………………………………………………………. 2
1.3 研究流程……………………………………………………………. 3
1.4 論文架構……………………………………………………………. 4
第貳章 文獻探討……………………………………………………………. 6
2.1 資訊科技……………………………………………………………. 6
2.1.1 資訊科技之發展……………………………………………………. 6
2.1.2 資訊科技之定義與內涵……………………………………………. 9
2.1.3 影響資訊科技化之因素……………………………………………. 14
2.2 知識…………………………………………………………………. 18
2.2.1 知識之內涵與定義…………………………………………………. 18
2.2.2 知識之分類…………………………………………………………. 23
2.3 知識管理……………………………………………………………. 27
2.3.1 知識管理之定義與內涵……………………………………………. 27
2.3.2 知識管理活動………………………………………………………. 31
2.3.3 知識管理的模式……………………………………………………. 41
2.4 知識管理績效………………………………………………………. 45
2.5 小結…………………………………………………………………. 48
第參章 研究方法……………………………………………………………. 50
3.1 影響知識管理能力之因素…………………………………………. 50
3.1.1 資訊科技化…………………………………………………………. 50
3.1.2 組織學習……………………………………………………………. 50
3.1.3 市場導向……………………………………………………………. 51
3.1.4 人力資本……………………………………………………………. 52
3.1.5 信任度………………………………………………………………. 52
3.1.6 激勵制度……………………………………………………………. 53
3.2 知識管理績效………………………………………………………. 53
3.3 研究架構……………………………………………………………. 54
3.4 研究假設……………………………………………………………. 55
3.4.1 影響知識管理能力之因素…………………………………………. 55
3.4.2 知識管理能力對知識管理績效之影響……………………………. 55
3.5 問卷架構設計與操作變項操作定義………………………………. 55
3.6 問卷設計與回收……………………………………………………. 60
3.7 研究對象與問卷收集………………………………………………. 61
3.8 統計分析方法………………………………………………………. 61
第肆章 統計分析與討論……………………………………………………. 63
4.1 敘述性統計…………………………………………………………. 63
4.2 信度分析……………………………………………………………. 65
4.3 迴歸分析……………………………………………………………. 67
4.3.1 影響知識取得與創造之因素………………………………………. 67
4.3.2 影響知識精練之因素………………………………………………. 68
4.3.3 影響知識儲存之因素………………………………………………. 69
4.3.4 影響知識分享之因素………………………………………………. 71
4.3.5 影響知識管理績效之因素…………………………………………. 73
第伍章 結論…………………………………………………………………. 76
5.1 分析結果彙總………………………………………………………. 76
5.2 研究結論……………………………………………………………. 77
5.2.1 影響知識管理活動之因素…………………………………………. 77
5.2.2 透過資訊科技加強知識管理活動之績效…………………………. 78
5.2.3 影響知識管理績效之因素…………………………………………. 79
5.3 管理意涵與建議……………………………………………………. 80
參考文獻 ………………………………………………………………………. 82
附錄一 問卷設計……………………………………………………………. 93
簡歷 ………………………………………………………………………. 101
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