臺灣博碩士論文加值系統

早期企業電腦化應用系統之發展，大多僅以支援某些特定功能領域如財務、會計、人事管理等為發展目標，而忽略了這些應用系統之間的整合性，因此各個應用系統只能局限於自己所屬的特定功能領域中獨立運作，形成所謂的自動化孤島。
本研究探討企業應用整合使各自獨立分散的系統資料交換及溝通更趨一致性；減少資料重複輸入；降低輸入資料錯誤率，使其離散系統與資料，因整合增加使用者滿意度，最後增進個人工作績效。
本研究依據Delone & Mclean理論為基礎，以某企業物流資訊整合為範例，探討企業應用系統成功模式，並以問卷調查法對企業內部使用者進行調查，來實證其相關性。
本研究結果實證（1）一個高度品質資訊系統，其資訊品質、系統品質、服務品質對使用與使用者滿意度有正向的影響（2）進而產生資訊系統使用結果影響的總合－淨效益，本研究發現多使用與高滿意度對使用者工作績效有正向影響（3）使用者工作績效對使用與使用者滿意度皆有正向影響，故驗證了文獻中「淨效益」對使用與使用者滿意度的反饋作用。

In the early years, the development of the Enterprise Application Systems was aimed at supporting specific fields such as Finance, Accounting, and Personnel Management, but neglected the integration of the Application System. Thus, all applications were limited to operating in their own specific functional areas, forming “islands of automation.”
This study investigates the Enterprise Application Integration System as a means of 1) enabling independent decentralized systems to exchange information and communicate more consistently, 2) decreasing the duplication of data entry, and 3) reducing the data error rate. Through integration, each independent system and all data will be combined, which will raise user satisfaction, and increase the efficiency of performance on individual tasks.
Our analysis is based on the theory of Delone & Mclean, an enterprise to integrate logistics information for example, study of system success model of enterprise application integration, and a questionnaire survey of enterprise internal user’s survey to their relevance.
Positive results of this study are (1) a high quality information system including its Information Quality, Systems Quality, and Service Quality for use and user satisfaction will have a positive impact. (2) Further information system has affected the outcome of the use of combined -Net Benefits. A positive impact is relating to on user satisfaction and performance. (3) The positive impact is created on user performance and user satisfaction, thus, the feedback of Net Benefits for use and user satisfaction is verified in this study.

中文摘要_______________________________________________i
英文摘要_______________________________________________ii
誌謝___________________________________________________iv
目　　錄_______________________________________________v
表 目 錄_______________________________________________viii
圖 目 錄_______________________________________________x
第壹章　　緒　　論_____________________________________1
第一節 研究背景_________________________________1
第二節 研究動機_________________________________1
第三節 研究目的與範圍___________________________2
第四節 研究流程_________________________________2
第貳章　　文獻探討____________________________________4
第一節 　　企業應用整合的意義與特性_________________4
第二節　　資訊系統成功發展模式____________________19
第三節 系統品質_________________________________23
第四節 資訊品質_________________________________26
第五節 服務品質_________________________________29
第六節 使用者滿意度_____________________________35
第七節 使用_____________________________________36
第八節 淨效益___________________________________37
第九節 個案介紹_________________________________38
第參章　　研究架構與研究方法_______________________55
第一節　　研究架構_________________________________55
第二節　　研究假說_________________________________55
第三節　　問卷量表設計_____________________________57
第四節 企業應用整合系統研究變數_________________59
第五節 抽樣過程與方法___________________________62
第肆章　　實證結果與分析___________________________65
第一節　　樣本分析_________________________________65
第二節 信度與效度分析___________________________65
第三節　　基本資料分析_____________________________65
第四節 因素分析_________________________________70
第五節 T檢定____________________________________74
第六節 多變量變異數分析_________________________77
第七節 相關分析_________________________________78
第八節 因徑分析_________________________________80
第九節 研究假說檢定_____________________________86
第伍章　　結論與建議______________________________88
第一節 研究結論_________________________________88
第二節 研究貢獻_________________________________89
第三節 研究限制_________________________________90
第四節 後續研究建議_____________________________90
參考文獻__________________________________________91
附錄一 物流資訊整合對使用者工作績效評估問卷_______96

一、中文部份
1.杜宗瑋、王派斌，軟體運作大革命－網路服務，資訊與電腦，第262期，7-11。
2.林章鈞，開啟企業應用整合技術新頁的Web Services，資訊與電腦，第266期，30-33，民國91年。
3.林玉凡，企業應用系統整合有一套，資訊與電腦，第238期，37-41，民國89年。
4.林東清，資訊管理－e化企業的核心競爭能力。台北：智勝文化事業股份有限公司，民國91年。
5.林東清，影響企業引進資訊科技成效知組織因素，管理評論，第14卷第2期，頁59-84，民國84年。
6.林東清，影響企業引進資訊科技成效知組織因素，管理評論，第14卷第2期，頁59-84，民國84年。
7.徐志豪，流程整合之應用與趨勢，資訊與電腦，15-19，民國91年。
8.馬淑媛，建構企業應用整合應用系統整合之模式－以國內商業銀行為例，國立臺灣大學資訊管理研究所，民國92年。
9.張靜妙，使用者在資訊系統發展中的角色對工作滿意度的影響，國立成功大學資訊管理系碩士論文，民國88年。
10.許瓊文，電信產業導入process-level 企業應用整合之研究－以Customer Care System和 Billing system，世新大學資訊管理研究所碩士論文，民國92年。
11.陳美如，影響校務行政資訊系統成效之因素探討，國立屏東科技大學資訊管理學系碩士論文，民國89年。
12.陳淑華，知識管理資訊系統服務品質之研究－以某資訊科技公司為例，銘傳大學資訊管理學系碩士在職專班碩士論文，民國92年 。
13.陳淞慶，企業應用整合讓資訊系統投資效益倍增，怡康軟體，民國90年。
14.陳碧玉，公文電子化系統效能之研究－以屏東縣機關為例，國立高雄第一科技大學資訊管理所，民國92年。
15.楊宗珂，影響資訊系統整合程度與效益之關鍵因素分析，國立中山大學資訊管理研究所碩士論文，民國80年。
16.葉俊仁，企業應用整合的商業價值，資訊與電腦，第263期，82-86，民國91年。
17.劉佳錦，改造企業走向電子化企業應用整合與企業電子化的整合應用介紹，工業自動化電子化第一期，11-13，民國89年。
18.樂以媛，流程整合之企業對企業電子商務解決方案，紡織月刊，第52期，50-55，民國89年。
19.蘇伯榮，旅遊網站品質對於線上訂單績效之研究─以ezTravel為例，銘傳大學資訊管理學系碩士在職專班碩士論文，民國93年。
二、英文部份
1.Alloway, R. M. (1980). Defining Success for Data Processing:A Practical Approach to Strategic Planning for the DP Department. CISR Working Paper,Center for Information Systems Research, Massachusetts Institute of Technology, No. 52.
2.Bailey, J. E. and Person, S. W. (1983). Development of a Tool for Measuring and Analyzing Computer User Satisfaction. Management Science, (29:5), P519-529.
3.Bowman,B.J.& F.H. Grupe：Formulating Systems Integration Plan, INFROAMTION EXECUTIVE,Mol.3, No.3 Summer 1990
4.Chalmeta, Ricardo, Christina Campos and Reyes Grangel(2001), References architecture for enterprise integration, Systems and Software, 57, pp.175-191.
5.DeLone, W. H., McLean, E. R. (1992). Information System Success :The Quest for the Dependent Variable. Information System Research, 3(1), P60-95
6.Doll, W. J. and Torkzadeh, G.(1990). The Measurement of End-user Software Involvement. Omega, (18:4), P399-406.
7.Ein-Dor,p., and Segev, E. (1978). Organization Context and the Success of Management Information Systems. Management Science(24:10), P1064-1077
8.Ein-Dor,p., and Segev, E. (1978). Organization Context and the Success of Management Information Systems. Management Science(24:10), P1064-1077.
9.Emery, J. C. (1971). Cost/Benefit Analysis of Information Systems. The Society for Management Information Systems, Chicago, IL.
10.Fishbein, M. and Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior. Reading, MA:Addisin-Wesley.
11.Gallagher, C. A. (1974). Perceptions of the Value of a Management Information Systems. Academy of Management Journal, （17:1）, P46-55.
12.Goldberg, David E. (1989). Genetic Algorithms in Search, Optimization, and Machine Learning.
13.Gronroos, C.(1983) Strategic Management and Marketing in Service Sector, MA: marketing science institute.
14.Hackman, J. R. & Lawler, E. E.(1971). Employee Reaction to Job Characteristics. Journal of Applied Psychology,55(3), p259-286.
15.Hamilton, S. and Chervany, N. (1981). Evaluating Information System Effectiveness PartⅠ:Comparing Evaluating Approaches. MIS Quarterly.
16.Isam, Mustafa (1993). Environment, Energy and Natural Resource Management in the Baltic Region. The Journal of the Operational Research Society, Vol.44, Iss.8, pP840.
17.James J. J., Klein, G., & Carr, C. K.Measuring Information System Service Quality: SERVQUAL from the Other Side, MIS Quarterly, Vol. 26, No. 2, June 2002, pp.145-166.
18.Johannesson,Paul and Erik Perjons(2001), Design Principles for Process Modelling in Enterprise Application Integration, Information Systems, 26, pp.165-184.
19.Juran, J. M., Cryna, F. M., & Bingham, R. S.(1984) “Quality Control Handbook, McGraw-Hill Book Company, New York.
20.Kappelman, L. A, Prybutok V. R. & Myers, B. L. (1997). A Comprehensive Model for Assessing the Quality and Productivity of the Information System Function:Toward a Theory for Information System Assessment. Information Resources Management Journal, p6-25.
21.Kappelman, L. A.& McLean, E. R., (1992-1993). The Convergence of Organizational and End-user computing. Journal of Management Information Systems, 9:3, p145-155.
22.Kettinger, W. J., Lee, C. C. and Lee, S. (1995). Global Measures of Information Service Quality:A Cross-National Study. Decision Science, 26（5）, P569-588.
23.Kotler, P., Ang, S. W., Leong, S. M., and Tan, C. T. (1996). Marketing Management:An Asian Perspective, Prentice Hall.
24.Kriebel, C. A. and Raviv, A. (1982). Application of a Productivity Modeling the Productivity of Computer Systems. Management Sciences, (13:2), P266-281.
25.Larcker, D. F. and Lessig, V. P.(1980). Perceived Usefulness of Information:A Psychometric Examination. Decision Sciences, （11:1）, P121-134.
26.Lee, S. M., Kim, Y. R. and Lee, J. (1995). An Empirical Study of Relationships among End-User Information Systems Acceptance, Training and Effectiveness. Journal of Management Information Systems, (12：3), P189-202.
27.Lemon, R. B. & J. M. Crudele, Systems Integration: Tying It All Together, Healthcare Finamcial Management, Vol 41, Jan 1987, pp.46-53.
28.Lewis, R. C., & Booms, B. H. The Marketing Aspects of Service Quality, in emerging perspectives on services marketing, L. Berry, G. Shostack, and G. Upah eds., 1983, pp.99-107.
29.Linthicum, David S.(1999), Enterprise Application Integration, Mass.: Addison-Wesley.
30.Lublinsky, Boris(2000), Achieving the Ultimate eai Implementation, eai Journal, pp.27-31.
31.Magal, S. R., H. H. Carr, and H. J. Waston (1988). Critical Success Factors for Information Center Managers. MIS Quarterly, Vol. 12, No.3, P413-425.
32.Maskell, B., Implementing Integrating, Manufacturing Systems, September 1986, pp. 60-63.
33.Mason, R. O.(1978). Measuring information Output : A Communication Systems Approach. Information & Management, P219-234.
34.McKeen, J. D., Guimaraes, T., and Wetherbe, J. C. (1994). The Relationship Between User Participation and User Satisfaction:An Investigation of Four Contingency Factors. MIS Quarterly, (18:4), P427-451.
35.Naumann, J. D., Davis, G. B. and McKeen, J. D. (1980). Determining Information Requirements: A Contingency Method for Selection of a Requirement Assurance Strategy. Journal of Systems and Software 1, P224-235.
36.Oliver, R. & DeSarbo, W.(1988), Response Determinants in Satisfaction Judgements, Journal of Consumer Research, Vol.14, pp.495-507.
37.Olson, M. H. and Lucas, H. C. (1982). The Impact of Office Automation on the Organization:Some Implications for Research and Practice. Communications of the ACM, (25:11), P838-847.
38.Ortiz, Angel, Francisco Lario and Lorenzo Ros(1999), Enterprise Integration─Business Processes Integrated Management: a proposal for a methodology to develop Enterprise Integration Programs, Computer, 40, pp.155-171.
39.Parasuraman, A., Zeithaml, V. A., and Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49, P41-50.
40.Parasuraman, A., Zeithaml, V. A., and Berry, L. L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1), P12-40.
41.Pitt, L. F., Watson, R. T. and Kavan, C. B. (1995). Service Quality: A Measure of Information Systems Effectiveness. MIS Quarterly, (19:2), P. 173-187.
42.Rainer, R. K. Jr., and Watson, H. J.（1995）. The Keys to Executive Information System Success. Journal of Management Information Systems（12:2）, P83-98
43.Sanders, G. L. and Garrity, E. J. (1995). Dimensions of Information System Success. Working Paper, Jacobs School of Management，State University of New York at Buffalo.
44.Sasser, W. E., Olsen R. P., and Wyckoff, D. D. (1978). Management of Service Operations:Text and Cases. Allyn & Bacon, Boston.
45.Stokes ,Nigel.,eai and Beyond: A Multi-level Flow Model , eai Journal, May 2001. p.43
46.Swanson, E. B. (1974). Management Information Systems:Appreciation and Involvement. Management Science, (12:1), P91-108.
47.William H. Delone and Ephraim R. McLean(2003). The Delone and McLean Model of Information Systems Success : A Ten-Year Update.Journal of Management Information Systems/Springs 2003, Vol.19, No.4,pp9-30
48.Watson, R. T., Pitt, L. F., Cunningham, C., and Nel, D. (1993). User Satisfaction and Service Quality of the IS Department:Closing the Gaps. Journal of Information Technology, 8, P257-265.
49.Zeithaml, A.,Leonard, B. & Parasuraman, A.(1996), The Behavioral Consequences of Service Quality, Journal of Marketing, Vol.60,pp31-46.