臺灣博碩士論文加值系統

全民健康保險實施，促使醫院走向非價格競爭的經營模式，「創新」將會是醫院維持競爭力的利器。
本研究透過兩兩成對比較之問卷調查方式了解影響醫療產業創新之組成要素權重，並進一步經由訪談之方式針對醫療產業創新性智慧資本之價值加以衡量，為個案醫院建立一套創新性智慧資本的聯合價值層級衡量系統。
考量院方之與創新相關之核心價值及願景的情況下，個案醫院最看重的是人力資本，其次依序是財務資本、結構資本及關係資本，代表在創新策略為導向的情況中，人力資本更是醫院最重要的無形資產。推導出個案醫院創新性智慧資本之價值為0.380，處於醫療產業的個案醫院的創新性智慧資本之價值較低。
聯合價值層級衡量系統除了解關鍵成功因素外，針對該因素實際成果進行探討，其價值結果可以提供管理者於資源投入時重要的參考依據與策略執行力及權重認知的檢視。

The hospitals tend to non-price competition because of the National Health Insurance. “Innovation” will be hospitals’ sharp weapons to maintain their competitive advantage.
This thesis conducted the case study under the hospital industry to confer two themes. The first is the weights of determinants of innovation within hospital industry via pair-comparison in a questionnaire. The last is the value of innovative intellectual capital within hospital industry through interviews. This thesis developed a new measurement system of innovative intellectual capital within hospital industry-- conjoint value hierarchy.
Considering the core value and vision, the most capital is human capital for object of the case study. the next are financial capital and structural capital. The last one is relational capital this order implicated that human capital is the most important intangible asset in the case the innovation strategy as a consideration. The value of innovative intellectual capital in object of the case study is low, only 0.380.
The measurement system, conjoint value hierarchy, cannot only understand key success factors, but also consider the value of actual result of the key success factors. The value result can provide management a important reference basis for resource input and review of execution of strategy and of weight perception.

第一章 緒論...............................................................................................1
第一節 研究動機......................................................................................................1
第二節 研究目的與問題..........................................................................................4
第三節 研究貢獻......................................................................................................5
第四節 論文架構......................................................................................................6
第二章 文獻探討......................................................................................8
第一節 服務業創新相關之文獻..............................................................................8
第二節 智慧資本衡量指標相關之文獻................................................................19
第三節 聯合價值層級相關之文獻........................................................................38
一、聯合價值層級基礎理論之相關文獻..........................................................38
二、聯合價值層級觀念之相關文獻..................................................................46
三、聯合價值層級應用之相關文獻..................................................................49
第四節 研究延伸........................................................................................................57
第三章 研究方法....................................................................................59
第一節 研究流程....................................................................................................59
第二節 研究方法....................................................................................................60
第三節 衡量指標發展與價值衡量........................................................................61
第四章 個案介紹....................................................................................63
第一節 產業介紹....................................................................................................63
第二節 個案醫院簡介............................................................................................70
第三節 個案醫院創新性智慧資本架構之建立....................................................72
第五章 研究結果與分析........................................................................77
第一節 一致性檢定及指標權重計算結果............................................................77
第二節 細部分析....................................................................................................84
第三節 CVH 衡量系統之建立..............................................................................89
第四節 CVH 衡量系統之效益..............................................................................99
第六章 結論與建議..............................................................................101
第一節 結論..........................................................................................................101
第二節 研究限制..................................................................................................105
第三節 研究建議..................................................................................................106
一、對個案醫院之建議....................................................................................106
二、對產業界之建議........................................................................................107
三、對未來研究之建議....................................................................................107
附錄、本研究之問卷............................................................................108
參考文獻.................................................................................................116

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