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研究生:廖家賢
研究生(外文):Chia-Hsien Liao
論文名稱:美日跨國企業人力資源管理實務對於地主國員工工作績效影響之研究-以在台跨國企業為例
論文名稱(外文):The Influence of American and Japanese HRM Practices on HCNs’ Job Performance - A Case of MNEs in Taiwan
指導教授:蔡櫻鈴蔡櫻鈴引用關係
指導教授(外文):Yin-Lin Tsai
學位類別:碩士
校院名稱:國立暨南國際大學
系所名稱:國際企業學系
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:英文
論文頁數:89
中文關鍵詞:人力資源管理實務工作績效地主國員工跨國企業
外文關鍵詞:Human resource management practicesJob performanceHost country nationalsMultinational enterprises
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隨著國際化趨勢的加快與企業之間的競爭與日俱增,跨國企業為了要追求國際營運的目標紛紛將其事業版圖擴展到海外地區。ㄧ般來說,跨國企業的海外分公司的員工來源有包括母國員工,地主國員工以及第三國員工。過去的研究大多針對從母國與第三國所派遣之外派人員的相關議題做研究與探討,例如外派人員的跨文化訓練與回任制度等。然而,針對地主國員工的相關議題所做的研究則是相當的缺乏,尤其是在關於跨國企業的人力資源管理實務對於地主國員工工作績效的影響的領域方面更是付之闕如。藉由文獻回顧的彙整、個案介紹與訪談、以及蒐集八十七位在台美、日跨國企業之地主國員工的問卷資料,本研究深入探討在台美、日跨國企業之人力資源管理實務的差異,並且探究這些差異對於地主國員工之工作績效的影響。研究結果發現,在台美、日跨國企業的人力資源管理實務在某些面向中確實呈現顯著的不同,而這些人力資源管理實務也著實對於其地主國員工之工作績效造成一定程度的影響。
As the trend of globalization has sped up and the competition among enterprises has been increasing, multinational enterprises (MNEs) expand and develop themselves overseas in order to pursue the objective of global operations. In general, MNEs can staff their foreign subsidiaries with parent nationals (PCNs), host country nationals (HCNs) and third country nationals (TCNs). A large proportion of the scholarly literatures to date have focused on a variety of issues related to PCNs and TCNs expatriates, such as selection, training, compensation and benefits. However, there still exists paucity of researches focusing on the influence of human resource management (HRM) practices on HCNs’ job performance in spite of their importance to MNEs. Using data from eighty-seven HCNs who work in American or Japan MNEs in Taiwan, the results of this study deeply explored and distinguished the differences between styles of HRM practices of American and Japanese MNEs in Taiwan in three dimensions, inclusive of recruitment and selection, training and development, and performance appraisal and, furthermore, detected the influence of those HRM practices on HCNs’ job performance in two dimensions, including task performance and contextual performance.
List of Contents
Chapter 1 Introduction ………………………………………………………………. 1
1.1 Research Background and Motivation ……………………...……………….1
1.2 Research Objectives ……………………………………………………...… 3
1.3 Research Procedure ………………………………………………………… 4
Chapter 2 Literature Review ………………………………………………………… 5
2.1 The Practices of Human Resource Management …………………………... 5
2.1.1 The Definition and Objectives of HRM …………………………….. 5
2.1.2 The Practices of HRM ………………………………………………. 7
2.2 The Cultural Traits and HRM Practices of America and Japan …………... 13
2.2.1 The Cultural Traits of America and Japan …………………………. 13
2.2.2 HRM Practices of American and Japan Enterprises ……………….. 16
2.2.3 The Comparison of American-Style and Japanese-Style
HRM Practices ..…………………………………………………... 19
2.3 Job Performance ...………………………………………………………… 23
2.3.1 The Definition and objectives of Job Performance ……...………… 23
2.3.2 The Approaches to Measure Job Performance ……..……………… 24
2.3.3 The Factors Affecting Job Performance …………………………… 26
2.3.4 The Relationship between HRM Practices
and Job Performance …………………………………………….. 29
Chapter 3 Methodology …………………………………………………………….. 32
3.1 Research Hypotheses ……………………………………………………… 32
3.2 Operational Definition …………………………………………………….. 38
3.2.1 HRM Practices …………………………………………………….. 38
3.2.2 Job Performance …………………………………………………… 39
3.3 Questionnaire Design …...………………………………………………… 40
3.3.1 Measurement Scales of HRM Practices …………………………… 41
3.3.2 Measurement Scales of Job Performance ……..…………………… 41
3.3.3 Basic Background and Information of HCNs and MNEs …….…… 41
3.4 Sample Selection and Data Collection ……………………………………. 42
3.4.1 Sample Selection …………………………………………………... 42
3.4.2 Data Collection …………………………………………………….. 42
Chapter 4 Results …………………………………………………………………... 43
4.1 Profile of the Case Company ………………………………..……………. 43
4.2 Descriptive Statistics Analysis ……………………………………………. 46
4.3 Reliability Analysis ……………………………………………………….. 48
4.4 Factor Analysis ……………………………………………………………. 51
4.5 Correlation Analysis ……….……………………………………………… 54
4.6 T Test ……………………………………………………………………… 57
4.7 Regression ………...………………………………………………………. 62
Chapter 5 Conclusions and Suggestions …………………………………………… 73
5.1 Conclusions ……………………………………………………………….. 73
5.2 Recommendations ………………………………………………………… 75
5.3 Research Contribution …………………………………………………….. 76
5.4 Research Limitations ...……………………………………………………. 77
5.5 Suggestions for the Future Researches ……………………………………. 78
Reference …………………………………………………………………………… 79
Appendix: The Questionnaire of the Research ……………………………………... 87


List of Tables
Table 2-1 Definition of HRM ………………………………………………………... 6
Table 2-2 HRM Practices …………………………………………………………... 11
Table 2-3 Scores on Five Dimensions for America and Japan ……………………... 15
Table 2-4 The Comparison of Cultural Traits of America and Japan ………………. 16
Table 2-5 Comparisons of Management Practices
of American and Japanese Firms ………………….................................. 20
Table 2-6 The Characteristics of American-style and Japanese-Style
HRM Practice …………………………………………………………... 22
Table 4-2-1 Basic Information of the MNEs ……………………………………….. 46
Table 4-2-2 Helpful Training Programs ……………………………………………. 47
Table 4-2-3 Enhancing Training Programs ………………………………………… 47
Table 4-3-1 Reliability of the Scales Used in the Study …………………………… 49
Table 4-4-1 Factors of Recruitment and Selection …………………………………. 51
Table 4-4-2 Factors of Training and Development ………………………………… 52
Table 4-4-3 Factors of Performance Appraisal …………………………………….. 53
Table 4-5-1 The Relationships between HRM Practices and HCNs’ Job Performance in American MNEs in Taiwan - Pearson’s Correlation ....…………… 55
Table 4-5-2 The Relationships between HRM Practices and HCNs’ Job Performance in Japanese MNEs in Taiwan - Pearson’s Correlation ..……………… 56
Table 4-6-1 The Difference of HRM Practices between American and Japanese
MNEs in Taiwan ……………………………………………………... 59
Table 4-7-1 The Influence of HRM Practices on HCNs’ Task Performance
in American and Japanese MNEs in Taiwan ………………………… 65
Table 4-7-2 The Influence of HRM Practices on HCNs’ Contextual Performance
in American and Japanese MNEs in Taiwan ………………………… 69
List of Figures
Figure 1-1 Research Procedure ……………………………………………………… 4
Figure 2-1 Model for Human Resource Practices …………………………………… 8
Figure 2-2 Interaction of the Dimensions and Performance ……………………….. 27
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