臺灣博碩士論文加值系統

現今企業最寶貴的資產不再是原料、人力或是設備，而是「知識」，因知識將超越其他生產因素，成為企業最重要的競爭武器。因此導入及建構知識管理系統是企業組織提升競爭力的重要方式，更是知識創新的不二法門。

以晶圓代工廠而言，要如何透過有效管理、應用與分享這些知識，進而提昇自身的價值，則是目前國內產官學研所該重視的議題。晶圓廠該如何有效管理知識？簡單來說，那就是：「將組織中個體所擁有的知識轉化為整體組織的知識，並且能夠有效率地在組織內流通，建立起一個組織知識共享的環境。」而工程變更管理（Engineering Change Management, ECM），是針對研發或生產過程已經釋出之零件、藍圖及軟體的變更管理，為產品研發流程的一部份。由於整個產品開發生命週期內的各階段，都有實施工程變更的必要性。

本研究是以知識管理理論為基礎, 在工程變更管理系統內，建立一具有系統化知識搜尋、篩選、歸納與整合能力之管理機制，提昇企業在工程變更上的知識交流、共享、消化與吸收，進而達成知識創新目的，滿足客戶需求並為客戶創造附加價值及快速反應市場之能力。

關鍵字：知識管理、工程變更管理、工程資料管理

Enterprise's most valuable assets are no longer raw materials, manpower or equipment now, but ' knowledge '. Because knowledge will surmount other factors of producing, it becomes the most important competition weapon of enterprise. Therefore it is important ways that enterprise's organization should improve its competitiveness to build and construct the knowledge management system.

For a foundry company, it should know how to manage, use and share knowledge effectively for enhancing its value. In other words, the main purpose is to convert individual knowledge into organizational one and make it as a shared body of knowledge. ECM (Engineering Change Management) is responsible for the changes of part, blueprint and software that the production process has been already released to researching and developing. It is a part of the procedure of research and development of products.

This research applies the theory of knowledge management, to the ECM system that sets up and systematize by searches, screens, combines knowledge of enterprises in the engineering change to exchange, share, digest and absorb. Subsequently, one might achieve the innovation purpose. Therefore, one can meet customer's demand and create the additional value and ability of the fast reaction market for customer.

Keywords: knowledge management, engineering change management, engineering data management

中文摘要………………………………………………………………………………i
英文摘要………………………………………………………………………………ii
謝誌……………………………………………………………………………………iii
目錄……………………………………………………………………………………iv
圖目錄…………………………………………………………………………………vi
表目錄…………………………………………………………………………………vii
一、緒論………………………………………………………………………………1
1.1 研究背景……………………………………………………………………… 1
1.2 研究動機……………………………………………………………………… 1
1.3 研究目的……………………………………………………………………… 2
1.4 研究範圍與限制……………………………………………………………… 3
1.5 研究流程步驟………………………………………………………………… 3
二、 文獻探討…………………………………………………………………………5
2.1知識管理(Knowledge Management) ……………………………………5
2.1.1 知識的定義……………………………………………………………5
2.1.2 知識的類型……………………………………………………………8
2.1.3 知識管理的定義、流程與架構………………………………… 11
2.1.4 知識管理系統的定義與架構………………………………………12
2.2工程資料管理 ………………………………………………………………16
2.3工程變更管理……………………………………………………………… 18
三、研究方法與步驟…………………………………………………………………22
四、個案簡介與系統分析設計及建置………………………………………………24
4.1個案背景簡介……………………………………………………………… 24
4.1.1 晶圓代工產業特性及現況………………………………………… 24
4.1.2 個案公司簡介………………………………………………………… 26
4.1.3 晶圓代工公司工程變更流程說明……………………………………… 28
4.1.4 工程變更項目說明 ………………………………………………… 33
4.1.5 文件分類說明 ……………………………………………………… 34
4.2系統分析設計與建置流程 ……………………………………………… 36
4.3系統特性說明 ………………………………………………………………39
4.3.1 工程變更文件管理 ………………………………………………………39
4.3.2 支援電子化流程傳簽管理 …………………………………………40
4.3.3 快速且有效的電子化通知 …………………………………………41
4.3.4 提供資料加密保護及存取管控機制………………………………41
4.3.5 提供穩定及高可靠性系統架構 ……………………………………42
4.4系統建置成果…………………………………………………………………42
4.5個案公司工程變更管理特色說明…………………………………………44
4.6系統功能展示………………………………………………………………… 47
五、 效益評估分析 …………………………………………………………………… 56
5.1個案公司問題分析……………………………………………………………56
5.2效益分析 ………………………………………………………………………57
六、 結論與建議 ……………………………………………………………………… 61
6.1 結論………………………………………………………………………………61
6.2 研究建議…………………………………………………………………………61
參考文獻 ……………………………………………………………………………… 63

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