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研究生:廖素慧
研究生(外文):Su-Hui Liao
論文名稱:資訊分享、共同問題解決對工作團隊知識吸納能力、不同知識類型獲取之影響:任務衝突的調節作用
論文名稱(外文):Effects of Knowledge Sharing and Collective Problem Solving on Work Team's Knowledge Absorptive Capacity and Its Acquisition of Different Type of Knowledge: The Moderating Effect of Task Conflict
指導教授:王耀德王耀德引用關係
指導教授(外文):Yau-De Wang
學位類別:碩士
校院名稱:國立交通大學
系所名稱:管理科學系所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:100
中文關鍵詞:工作團隊資訊分享共同問題解決任務衝突知識吸納能力外顯知識內隱知識
外文關鍵詞:teamsknowledge sharingcollective problem solvingtask conflictknowledge absorptive capacityexplicit knowledgetacit knowledge
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本研究目的在探討團隊歷程對團隊層次學習結果的影響,主要在驗證資訊分享、共同問題解決兩種互動歷程對潛在、實質知識吸納能力以及不同類型知識獲取之影響,並分析任務衝突對其間關係的調節作用。研究對象涵蓋不同產業的工作團隊,採用問卷調查法發出200份問卷,收回144份問卷,回收率達72%,在剔除不完整問卷最後保留135份有效問卷,針對有兩位填答者的團隊,將其相同題項的量表分數取其平均,最後共計折合82個工作團隊來進行後續的資料分析。
資料分析採用階層迴歸、逐步迴歸以及集群分析,研究結果發現資訊分享與共同問題解決對潛在以及實質知識吸納能力均呈現正向關係,而且共同問題解決具有較大的相對貢獻性,另外當任務衝突增加時,資訊分享與潛在吸納能力會轉變成負向關係。對於外顯及內隱知識獲取的影響上,僅共同問題解決對其產生正向影響,資訊分享則對內隱知識的獲取呈現負向關係,且其負向關係會隨著任務衝突的增加而加重。
本研究指出在工作團隊中,資訊分享與共同問題解決會對知識吸納能力的不同構面產生不同的影響,並促進不同類型知識的獲取,這項結果為團隊學習歷程以及集體知識獲取提供一個新的見解,所得結果除有助理論發展外,更可作為企業管理工作團隊的參考。
The objective of this study focused on the effects of team processes on team-level learning outcomes, identifying mainly the differing influences of knowledge sharing and collective problem solving on team’s potential and realized knowledge absorptive capacities, as well as its acquisition of different types of knowledge. In addition, the effect of task conflict on the absorptive capacity and the knowledge acquisition was also examined. Two hundred questionnaires were sent to work teams in the companies from various industries and as a result, 72 percent of them were responded. One hundred and thirty five of them were retained for final analysis after excluding the incomplete ones. Because many of the questionnaires were responded by two members in the same work teams, they were combined by taking the mean of the two ratings on the same scale item on the two questionnaires. The combination reduced the number of questionnaires to 82, representing the responses from 82 work teams.
Hierarchical regression, stepwise regression and cluster analyses were used in data analysis. The results show that knowledge sharing and collective problem solving are both positively associated with potential as well as realized knowledge absorptive capacity, while collective problem solving has a relatively greater contribution to them as compared with knowledge sharing. The relationship between knowledge sharing and potential absorptive capacity becomes negative when task conflict intensifies. Collective problem solving is positively associated with the acquisition of explicit and tacit knowledge. However, knowledge sharing is negatively related with the acquisition of tacit knowledge and the negative relationship is aggravated by task conflict.
The study reveals that knowledge sharing and collective problem solving affect differently knowledge absorptive capacity and facilitate acquisition of different types of knowledge within work teams. The finding provides a new insight into group learning processes and collective knowledge acquisition in work teams.
摘要 I
ABSTRACT II
誌謝 III
目錄 IV
表目錄 VII
圖目錄 IX
第一章 緒論 - 1 -
第一節 研究背景與動機 - 1 -
第二節 研究問題與目的 - 3 -
第二章 文獻探討及假設推導 - 5 -
第一節 吸納能力 - 5 -
一、潛在吸納能力: - 6 -
二、實質吸納能力: - 6 -
第二節 資訊分享與共同問題解決 - 7 -
一、資訊分享 - 7 -
二、共同問題解決 - 8 -
三、資訊分享與共同問題解決的差異 - 8 -
第三節 團隊運作模式 - 10 -
一、個人、團隊與問題解決的關係 - 10 -
二、團隊運作模式與知識遷移的關係 - 12 -
第四節 團隊互動與吸納能力之關係 - 14 -
第五節 工作衝突對團隊互動與吸納能力關係之影響 - 18 -
第六節 任務衝突與團隊互動模式對不同知識類型的影響 - 21 -
第七節 理論模式假說 - 25 -
第三章 研究方法 - 27 -
第一節 研究對象 - 27 -
第二節 資料蒐集 - 28 -
一、問卷設計 - 28 -
二、取樣工作 - 29 -
三、施測程序 - 29 -
第三節 變數衡量 - 30 -
一、預測變項 - 30 -
二、效標變項 - 31 -
三、調節變項 - 33 -
四、控制變項 - 33 -
第四節 變項的信、效度檢驗 - 35 -
一、團隊互動模式 - 35 -
二、知識吸納能力 - 36 -
三、知識獲取類型 - 38 -
四、衝突 - 39 -
五、任務類型 - 40 -
第四章 資料分析與結果 - 42 -
第一節 樣本特徵 - 42 -
第二節 變數的敘述統計及相關分析 - 46 -
一、敘述統計 - 46 -
二、相關分析 - 47 -
第三節 趨同性分析 - 49 -
第四節 假說檢定 - 50 -
一、團隊互動對潛在知識吸納能力的影響 - 50 -
二、團隊互動對實質知識吸納能力的影響 - 53 -
三、團隊互動對外顯知識獲取的影響 - 55 -
四、團隊互動對內隱知識獲取的影響 - 57 -
第五節 集群分析 - 61 -
一、團隊互動與任務衝突的影響 - 61 -
二、團隊互動與知識吸納能力的影響 - 68 -
第五章 結論與建議 - 73 -
第一節 研究結論 - 73 -
一、資訊分享、共同問題解決與任務衝突對知識吸納能力的影響 - 73 -
二、資訊分享、共同問題解決與任務衝突對不同類型知識獲取的影響 - 77 -
第二節 理論貢獻 - 78 -
第三節 管理意涵 - 79 -
第四節 研究限制與後續研究建議 - 81 -
參考文獻 - 83 -
附件一 問卷 - 97 -
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