跳到主要內容

臺灣博碩士論文加值系統

(44.220.247.152) 您好!臺灣時間:2024/09/19 00:22
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

我願授權國圖
: 
twitterline
研究生:佘美珍
研究生(外文):Mei-chen She
論文名稱:在不同產品涉入情境下代言人類型及其可信度對消費者知覺風險、知覺品質及搜尋成本之影響
論文名稱(外文):In the different level of product involvement, the effect of endorser type and endorser credibility on consumer’s perceived risk, perceived quality and search cost.
指導教授:張東生張東生引用關係
學位類別:碩士
校院名稱:國立中央大學
系所名稱:企業管理學系
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:95
中文關鍵詞:搜尋成本知覺品質知覺風險代言人產品涉入
外文關鍵詞:perceived qualityproduct involvementearch costendorserperceived risk
相關次數:
  • 被引用被引用:2
  • 點閱點閱:338
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:3
利用廣告代言人來代言產品就是相當常見的行銷手法,因為使用廣告代言人作為與消費者溝通的橋樑,除了可以讓消費者快速認識產品外,更可以藉由廣告代言人的推薦及背書,提高品牌的辨識度及不同於其他品牌的獨特性,進而提升產品的廣告效果並強化產品在消費者心中的正面印象。本研究主要是欲探討廣告代言人類型的不同及其可信度在高低不同的狀況下,對於消費者在知覺風險、知覺品質及搜尋成本的影響,並考慮在不同產品涉入情境下所造成的變化。

結果發現不同類型的廣告代言人及代言人可信度高低會對消費者知覺風險、知覺品質及搜尋成本產生顯著影響。

而考慮不同產品涉入程度的影響下,當消費者面對高產品涉入程度的產品,若產品的廣告代言人為專家,則消費者在面對產品所產生的知覺風險及搜尋成本會比名人型代言人來的低;而在知覺品質的部分,專家型代言人對於提高消費者面對高產品涉入程度的產品時所感受到的知覺品質也比名人型代言人來的好。而當消費者在面對低產品涉入程度的產品,專家型代言人與名人型代言人對於消費者在知覺風險、知覺品質及搜尋成本上的影響效果並沒有顯著的差異,即表示此兩類型的廣告代言人對於消費者知覺是沒有顯著差異的。

但以代言人可信度的觀點來看,不論是在高或低的產品涉入情境下,高代言人可信度對於消費者產品的知覺風險及搜尋成本都會比低可信度代言人來得低;而在知覺品質的部分,高可信度代言人對於提高消費者知覺品質的影響效果也比低代言人可信度來得好。
Using spokesman to endorse product is a common marketing tactic, because the advertising spokesman communicated with consumers. Besides spokesman can made consumer know the product quickly, spokesman also can improve the uniqueness of brand, advertising effect of the product and strengthen the positive impression of consumers. This research wants to discuss the effect of endorser type and credibility credibility on consumer’s perceived risk, perceived quality and search cost and think about the different level of product involvement.

The research finds the endorser type and the level of the endorser credibility will influence significantly the consumer’s perceived risk, perceived quality and search cost.

And think about the influence of different product involvement, when consumers face the product of high involvement and if its spokesman is an expert, the comsumers’ perceived risk and search cost of the product will be lower than if the spokesman is a celebrity. In enhaning the perceived quality of the product, the endorsement of expert is better than the endorsement of celebrity. And when consumers face the product of low involvement, the endorsement of expert and celebrity don’t influence significantly consumers’ perceived risk, perceived quality and search cost of product.

But as the point of the level of the endorser cedibility, the reaearch finds that no matter what the level of the product involvement, the effect of reducing comsumers’ perceived risk and search cost of the product and enhancing the perceived quality of the product, the high endorser credibility is better than the low endorser credibility.
第一章 緒論 1
第一節 研究動機 1
第二節 研究背景 2
第三節 研究目的 3
第四節 研究流程 4
第二章 文獻探討 6
第一節 廣告代言人 6
第二節 廣告代言人的可信度 14
第三節 知覺風險 17
第四節 知覺品質 19
第五節 搜尋成本 21
第六節 產品涉入 23
第三章 研究方法 27
第一節 研究架構 27
第二節 變數的操作性定義、操弄及衡量 28
第三節 研究假設 30
第四節 研究設計 31
第五節 問卷設計 36
第六節 資料蒐集及分析方法 38
第四章 研究結果 40
第一節 樣本結構 40
第二節 信度分析 41
第三節 代言人可信度分群結果 43
第四節 假設檢定 44
第五章 結論與建議 64
第一節 研究結論 64
第二節 行銷實務上的管理意涵 65
第三節 研究限制 67
第四節 後續研究建議 68
參考文獻 70
附錄一 76
附錄二 79
附錄三 83
英文部分:
1. Ariech Goldman and J.K. Johnsson (1978), “Determinants of Search for Low
Price:Empirical Assessment of the Economics Information Theory.”, Journal of
Consumer Search, Vol. 5, December, pp. 176-185.

2. Aaker, David A. (1996), “Building Strong Brain”, New York, The Free Press.

3. Bauer, Raymond A. (1960), “Consumer Behavior as Risk Taking.”, In Cox,Donald
F,(Ed.), Risk Taking and Information Handling in Consumer Behavior, Harvard
Business Process, Boston, MA, pp. 23-33.

4. Bhuian, Shahid N. (1997), “Marketing Cues and Perceived Quality:Perceptions of
Saudi Consumers Toward Product of U.S., Japan, Germany, Italy, U.K., and France.
C, Journal of Quality Management, Vol. 2, No. 2, pp. 217-235.

5. Brain T. Racharford (1982), “Cost-Benefit Model for Explaining Consumer Choice
and Information Seeking Behavior.”, Management Science, Vol. 28, pp. 197-212.

6. Cox, Donald F. and Stuart U. Rich (1964), “Perceived Risk and Consumer
Decision Making- The Case of Telephone Shopping.”, Journal of Marketing
Research, Vol. 1, No. 4, pp. 32-39.

7. Cox, Donald F.(1964), “Risk Handling in Consumer Behavior-an Intensive Study
of Two Cases.”, In:Cox, Donald F.(Ed.)Risk Taking and Information Handling in
Consumer Behavior, Harvard Business Process, Boston, MA, pp. 34-81.

8. Cunningham, Scott M.(1967), “The Major Dimensions of Perceived Risk.”, In:Cox, Donald F,(Ed.), Risk Taking and Information Handling in Consumer Behavior, Harvard Business Process, Boston, MA. pp. 82-264.

9. Del I. Hawkins, Roger J. Best and Kenneth A. Coney(1996), “Consumer Behavior:Implication for Marketing Strategy.”, Richard D. Irwin, Inc.

10. Dipayan Biswas, Abhilit Biswas & Neel Das(2006), “ The Differential Effect of Celebrity and Expert Endorsements on Consumer Risk Perceptions. ”, Journal of Advertising, Vol. 35, No. 2, pp. 17-31.

11. Freiden, Jon B.(1984), “Advertising Spokesperson Effect:An Examination of Endorser Type and Gender on Two Audiences.”, Journal of Advertising Research,
Vol. 24, pp. 33-41.

12. George J. Stigler (1961), “The Economics of Information.”, Journal of Political
Economy, Vol. 69, pp. 213-225.

13. Girish N. Punj and Richard Staelin (1983), “A Model of Consumer Information
Search Behavior for New Automobile.”, Journal of Consumer Search, Vol. 19, pp.
366-379.

14. Greco, Alan J. (1988), “The Elderly as Communicators:Perceptions of Advertising Practitioners.”, Journal of Advertising Research, Vol. 28, No. 3, pp.39-46.

15. Hovland, Carl I, Irving L, Janis & Harold H. Kelley(1953), “Communication and Persuasion:Psychological Studies of Obvious Change.”, CT:Yale University Press.

16. Heider, F. (1958), “The Psychology of Interpersonal Relations.”, New York:Wiley.

17. Howard Beals, Michael B. Mazis, Steven C. Salop and Richard Staelin(1981),
“Consumer Search and Public Policy.”, Journal of Consumer Search, Vol. 8, pp.
11-32.

18. Jacoby, J. and Leon B. Kaplan. (1972),“The Components of Perceived Risk.
Peoceedings of Third Annual Conference.”, Association of Consumer Research,
pp. 382-393.

19. John H.A. (1984), “Conceptualization and Operationalization of Involvement.”, Consumer Search, Vol. 11, pp. 203-209.

20. Jane Kolodinsky(1990), “Time as a Direct Source of Utility:The Case of Price
Information Search for Groceries.”, Journal of Consumer Affairs, Vol.21, pp.
89-109.

21. Jeffery B. Schmidt and Richard A. Spreng(1996), “A Proposed Model of External
Consumer Information Search.”, Journal of the Academy of Marketing Science, Vol. 24, No. 3, pp. 246-256.

22. Kelman, Herbert C.(1961), “Processes of Opinion Change.” Public Opinion
Quarterly, Vol. 25, No. 1, pp. 57-58.

23. Kaikati, Jack G(1987), “Celebrities Advertising:A Review and Synthesis. ”, International Journal of Advertising, Vol. 6, No. 2, pp. 93-105.

24. Lamb, Charlies W., Jr., Joseph F. Hair, Jr. and Carl McDaniel(1998), Marketing,
Fourth ed., Cincinnati, Ohio:South-Western College Publishing.

25. McGinnies, E.I.(1973), “Attitude, Source Credibility, and Involvement as Factors
in Persuasion. ”, Journal of Experimental Social Psychology, Vol. 21, pp. 52-55.

26. Mowen, John C.&Stephen W. Brown(1980), “On Explaining and Predicting the
Effectiveness of Celebrities Endorser.”, Journal of Consumer Research, Vol. 8, pp. 437-441.

27. Monroe, K.B. and Krishnan R.(1985), “The Effect of Price in Subjective Product
Evaluations, Perceived Quality:How Consumers View Stores and Merchandise.”,
In:J. Jacoby and J Olson(Eds.), Lexington, MA:D.C. Heath, Lexington Books,
pp. 209-232.

28. McCracken, G.(1989), “Who Is the Celebrity Endorser?Cultural Foundations of Endorsement Process.”, Journal of Consumer Research, Vol. 16, No. 3, pp. 310-321.

29. Myung-Soo Lee & Banwari Mittal(1989),“A Casual Model of Consumer
Involvement. ”, Journal of Economics Psychology, Vol. 10, pp. 363-389.

30. Olson, Jerry C. and J. Jacoby(1972), “Cue Utilization in the Quality Perception
Process.”, Peoceeding of Third Annual Conference, Association of Consumer
Research, Venkatesan, M., ed., Iowa City:Association of Consumer Research,
pp. 167-179.

31. Olson, J.C.(1977), “Price as an Information Cue:Effect in Product
Evaluation.”, In Consumer and Industrial Buying Behavior, Woodside, Arch G.,
Jagdish N. Sheh, and Peter D. Bennet, eds., New York North Holland Publishing
Company, pp.267-286.

32. Ohanian, Roobina(1991), “The Impact of Celebrities Spokespersons’ Perceived
Image on Consumers’ Intention To Purchase.”, Journal of Advertising Research,
Vol. 31, No 1, pp. 46-54.

33. Ohanian, Roobina(1991), “Construction and Validation of Scale to Measure
Celebrity Endorsers’ Perceived Expertise, Trustworthiness, Attractiveness.”,
Journal of Advertising, 19, pp.39-52.

34. Roselius, Ted.(1971), “Consumer Rankings of Risk Reduction Method.”, Journal of Marketing, Vol.35, pp. 56-61.

35. Rosemary J. Avery(1996), “Determinants of Search for Nondurable Goods:An Empirical Assessment of Economics of Information Theory.”, Journal of Consumer Affairs, Vol.30, No. 2, pp. 390-419.

36. P. Raghubir, and K. Corfman(1999), “When Do Price Promotion Affect Pretrial Brand Evaluation?”, Journal of Marketing Research, Vol. 36, No.2, pp.211-222.

37. Steenkamp, Jan-Benejict.(1989), “Product Quality:An Investigation into the
Concept and How It Is Perceived By Consumers.”, The Netherlands:Van Gorcum.
Stone, Robert N. and Kejll Gronhang.(1993), “Perceived Risk:Further Considerations for The Marketing Discipline. ”, European Journal of Marketing, Vol. 7, No 3, pp.39-50.

38. Stone, Robert N. and Kejll Gronhang.(1993)“Perceived Risk:Further
Considerations for The Marketing Discipline.”European Journal of Marketing, Vol. 7, No 3, pp. 39-50.

39. Wayne S. DeSarbo and Jungwhan Choi(1999), “A Latent Structure Double Hurdle Regression Model for Exploring Heterogeneity in Consumer Search Pattern.”, Journal of Econometrics, Vol. 89, pp. 423-455.

40. Zaithkowsky, J.L.(1985), “Measuring the Involvement Construct. ”, Journal of Consumer Search, Vol. 12, December, pp.341-352.

41. Zaithkowsky, J.L.(1986), “Conceptualizing Involvement.”, Journal of
Advertising, Vol. 15, No. 2, pp. 4-14.

42. Ziethaml, Valarie.(1988), “Consumer Perceptions of Price, Quality and Value:
A Mean-End and Synthesis of evidence.”, Journal of Marketing, 52, pp. 2-22.

43. Zeithaml, Valarie A. and Amna Kirmani,(1993), “Advertising, Perceived Quality
and Brain Image. ”, In Aaker David A. and Alexander L. Biel, eds., Brand Equity & Advertising:Advertising’s Role In Building Strong Brain, Iowa, City:Lawrence
Erlbaum Associates, Inc., pp.145.

44. Zaithkowsky, J.L. (1994), “The Personal Involvement Inventory:Reduction,
Revision and Application to Advertising.”, Journal of Advertising, 23, pp. 59-70.

中文部分:
1. 樊志育(1990),廣告效果研究,三民書局

2. 林建煌(2002),消費者行為,智勝出版社

3. 林建煌(2004),行銷管理,華泰文化事業公司

4. 陳順宇(2005),多變量分析,華泰文化事業公司

5. Donald R. & Pamela S.(2005),古永嘉譯,企業研究方法,華泰文化事業公司

6.Hamish Pringle(2005),黃治蘋譯,C行銷,早安財經文化有限公司

7. 童曉君(1999),廣告訴求、廣告代言人、自我監控程度、消費者與廣告代言
人的人格一致性程度對廣告效果之影響,元智大學管理研究所碩士論文。

8. 張重昭、周宇貞(1999),知覺品質與參考價格對消費者知覺與購買意願之影
響,企業管理學報,第四十五期,p.1-36

9. 何昭賢(2000),產品屬性、訊息來源對廣告溝通效果的影響,東吳大學企
管理研究所碩士論文

10. 詹琇蓉(2000),產品涉入、消費者特性與情境對網路購物之知覺風險影響分析,成功大學企業管理研究所碩士論文

11. 陳敏郎(2001),廣告代言人對推薦品牌廣告效果影響之研究,交通大學經
營管理研究所碩士論文

12. 蔡淑妹(2003),運動品牌代言人可信度來源因素對消費者購買意願之研究,台灣科技大學管理研究所碩士論文

13. 陳正男、楊宗欣(2003),以模糊多元尺度法衡量消費者對廣告代言人之知覺與偏好,管理評論,第二十二卷第三期,p.71.

14. 陳欲仁(2003),名人代言人與產品相關度之研究,輔仁大學大眾傳播研究所碩士論文

15. 吳宇平(2003),影響購買保養品之外部搜尋行為相關因素研究,南華大學傳播管理研究所碩士論文

16. 余肇傑(2004),代言人對廣告效果影響之研究-以銘傳大學傳播學院學生為例,銘傳大學傳播管理研究所碩士論文

17. 李光勳(2004),廣告代言人與代言品牌的形象差異性及代言人可信度對廣告效果影響之研究,東吳大學企業管理研究所碩士論文

18. 黃家蔚(2004),促銷方式、產品涉入程度與促銷情境對消費者品牌評價與購買意願之影響,成功大學企業管理研究所碩士論文

19. 蘆葦蓁(2004),透過品牌要素、廣告代言人形成品牌態度之研究-以少淑女流行服飾業為例,銘傳大學管理科學研究所碩士論文

20. 廖千慧(2005),代言人-產品使用者的性別符合性、來源可信度與自我監控程度對廣告效果的影響,世新大學傳播管理研究所碩士論文
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
1. 13. 陳正男、楊宗欣(2003),以模糊多元尺度法衡量消費者對廣告代言人之知覺與偏好,管理評論,第二十二卷第三期,p.71.
2. 王甫昌,1993a,〈光復後台灣漢人族群通婚的原因和形式初探〉。《中央研究院民族學研究所集刊》76:43-96。
3. 伊慶春、陳玉華,1998,〈奉養父母方式與未來奉養態度之關聯〉。《人口學刊》 19:1-32。
4. 巫麗雪、蔡瑞明,2006,〈跨越族群的藩籬:從機會供給觀點分析台灣的族群通婚〉。《人口學刊(Journal of Population Studies)》 32:1-41。
5. 林瑋嬪,2000,〈漢人「親屬」概念重探:以一個台灣西南農村為例〉。《中央研究院民族學研究所集刊》90:1-38。
6. 林鶴玲、李香潔,1999,〈台灣閩、客、外省族群家庭中之性別資源配置〉。《人文及社會科學集刊》 11(4):475-528。
7. 楊宜音,2000,〈自己人:一項有關中國人關係分類的個案研究〉。《本土心理學研究》 13:277-316。
8. 楊靜利、李大正、陳寬政,2006,〈台灣傳統婚配空間的變化與婚姻行為之變遷〉。《人口學刊(Journal of Population Studies)》33:1-32。
9. 陳玉華,2005,〈愛情果真無國界?-台灣農村的外籍新娘現象〉。《人籟論辯月刊》7-8號:46-51。
10. 謝穎慧、莊英章,2005,〈初生序、社經地位、婚姻與生育:日治時期竹山、峨眉,和竹北等四個閩客社區例子〉。《人口學刊(Journal of Population Studies)》31:41-68。