|
合作金庫商業銀行，http://www.tcb-bank.com.tw/
2.Dealogic (2006)，http://www.capitaldata.com/
3.Ahmed, P. K., Rafiq, M. and Saad, N. M. (2003), “Internal marketing and the mediating role of organisational competencies,” European Journal of Marketing, Vol. 37, No. 9, pp. 1221-1242.
4.Anderson, J. C. and Gerbing, D. W. (1988), “Structural equation modeling in practice: A review and recommended two-step approach,” Psychological Bulletin, Vol. 103, No. 3, pp. 411-423.
5.Arnett, D. B., Laverie, D. A. and McLane, C. (2002), “Using job satisfaction and pride as internal-marketing tools,” Cornell Hotel and Resaurant Administration Quarterly, Vol. 43, No. 2, pp. 87-96.
6.Bagozzi, R. P. and Yi, Y. (1988), “On the evaluation of structural equation models,” Journal of the Academy of Marketing Science, Vol. 16, No. 1,
pp. 74-94.
7.Bardzil, P. and Slaski, M. (2003), “Emotional intelligence: Fundamental competencies for enhanced service provision,” Managing Service Quality,
Vol. 13, No. 2, pp. 97-104.
8.Barnes, B. R., Fox, M. T. and Morris, D. S. (2004), “Exploring the linkage between internal marketing, relationship marketing and service quality,” Total Quality Management and Business Excellence, Vol. 15, No. 5/6, pp. 593-601.
9.Bartlett, K. R. (2001), “The relationship between training and organizational commitment: A study in the health care field,” Human Resource Development Quarterly, Vol. 12, No. 4, pp. 335-352.
10.Bateman, T. S. and Organ, D. W. (1983), “Job satisfaction and the good soldier: The relationship between affect and employee citizenship,” Academy of Management Journal, Vol. 26, No. 4, pp. 587-595.
11.Becker, T. E. and Vance, R. J. (1993), “Construct validity of three types of organizational citizenship behavior: An illustration of the direct product model with refinements,” Journal of Management, Vol. 19, No. 3, pp. 663-682.
12.Bell, S. J., Menguc, B. and Stefani, S. L. (2004), “When customers disappoint: A model of relational internal marketing and customer complaints,” Academy of Marketing Science, Vol. 32, No. 2, pp. 112-126.
13.Bhatt, D. J. (1997), “Job stress, job involvement and job satisfaction of teachers: A correlational study,” Indian Journal of Psychometry and Education, Vol. 28, No. 2, pp. 87-94.
14.Bonache, J. (2005), “Job satisfaction among expatriates, repatriates and domestic employees: The perceived impact of international assignments on work-related variables,” Personnel Review, Vol. 34, No. 1, pp. 110-124.
15.Borman, W. C. and Motowidlo, S. J. (1997), “Task performance and contextual performance: The meaning for personnel selection research,” Human Performance, Vol. 10, No. 2, pp. 99-109.
16.Brief, A. P. (1998), “Attitudes in and around organizations,” in Whetten, D. (Ed.), Foundations for Organizational Science, Sage Publications, Thousand Oaks, CA.
17.Brief, A. P. and Motowidlo, S. J. (1986), “Prosocial organizational behaviors,” Academy of Management Review, Vol. 11, No. 4, pp. 710-725.
18.Buitendach, J. H. and Witte, H. D. (2005), “Job insecurity, extrinsic and intrinsic job satisfaction and affective organisational commitment of maintenance workers in a parastatal,” South African Journal of Business Management, Vol. 36, No. 2, pp. 27-37.
19.Carmeli, A. (2003), “The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers,” Journal of Managerial Psychology, Vol. 18, No. 7/8, pp. 788-813.
20.Caruana, A. and Calleya, P. (1998), “The effect of internal marketing on organisational commitment among retail bank managers,” The International Journal of Bank Marketing, Vol. 16, No. 3, pp. 108-116.
21.Chattopadhyay, P. (1999), “Beyond direct and symmetrical effects: The influence of demographic dissimilarity on organizational citizenship behavior,” Academy of Management Journal, Vol. 42, No. 3, pp. 273-287.
22.Chen, L. Y. (2004), “Examining the effect of organization culture and leadership behaviors on organizational commitment, job satisfaction, and job performance at small and middle-sized firms of Taiwan,” Journal fo American Academy of Business, Vol. 5, No. 1/2, pp. 432-438.
23.Coleman, V. I. and Borman, W. C. (2000), “Investigating the underlying structure of the citizenship performance domain,” Human Resource Management Review, Vol. 10, No. 1, pp. 25-44.
24.Collins, B. and Payne, A. (1991), “Internal marketing: A new perspective for HRM,” European Management Journal, Vol. 13, No. 3, pp. 471-482.
25.Colquitt, J. A., LePine, J. A. and Noe, R. A. (2000), “Toward an integrative theory of training motivation: A meta-analytic path analysis of 20 years of research,” Journal of Aplied Psychology, Vol. 85, No. 5, pp. 678-707.
26.Conduit, J. and Mavondo, F. T. (2001), “How critical is internal customer orientation to market orientation,” Journal of Business Research, Vol. 51, No. 1, pp. 11-24.
27.Cranny, C. J., Smith, P. C. and Stone, E. F. (1992), Job Satisfaction: How People Feel About Their Jobs and How It Affects Their Performance, Lexington Books, New York, NY.
28.Czaplewski, A. J., Ferguson, J. M. and Milliman, J. F. (2001), “Southwest airlines: How internal marketing pilots success,” Marketing Management, Vol. 10, No. 3, pp. 14-17.
29.Deeter-Schmelz, D. R. and Sojka, J. Z. (2003), “Developing effective salespeople: Exploring the link between emotional intelligence and sales performance,” International Journal of Organizational Analysis, Vol. 11, No. 3, pp. 211-220.
30.Diefendorff, J. M., Brown, D. J., Kamin, A. M. and Lord, R. G. (2002), “Examining the roles of job involvement and work centrality in predicting organizational citizenship behaviors and job performance,” Journal of Organizational Behavior, Vol. 23, No. 1, pp. 93-108.
31.Elloy, D. F., Everett, J. E. and Flynn, W. R. (1995), “Multidimensional mapping of the correlates of job involvement,” Group & Organization Studies, Vol. 27, No. 1, pp. 79-91.
32.Farh, J. L., Zhong, C. B. and Organ, D. W. (2004), “Organizational citizenship behavior in the people's republic of China,” Organization Science, Vol. 15, No. 2, pp. 241-253.
33.Foreman, S. K. and Money, A. H. (1995), “Internal marketing: Concepts, measurement and application,” Journal of Marketing Managemetn, Vol.11, No. 8, pp. 755-768.
34.Gardner, H. (1993), Mutiple Intelligences: The Theory in Practice, Basic Books, New York, NY.
35.Goleman, D. (1995), Emotional Intelligence, Bantam, New York, NY.
36.Graham, J. W. (1991), “An essay on organizational citizenship behavior,” Journal of Employee Responsibilities and Rights, Vol. 4, No. 4, pp. 249-270.
37.Greene, W. E., Walls, G. D. and Schrest, L. J. (1994), “Internal marketing: The key to external marketing success,” The Journal of Services Marketing, Vol. 8, No. 4, pp. 5-13.
38.Greguras, G. J. and McCook, K. D. (2004), “An investigation of the antecedents and consequences of job attitudes,” Proceeding of The Annual Conference of the Society for Industrial and Organizational Psychology, Greguras, G. J. and Ford,
J. M., Los Angeles, CA.
39.Hair, J. F., Anderson, R. E., Tatham, R. L. and Black, W. C. (1998),
Multivariate Data Analysis (5th Ed.), Prentice Hall, Upper Saddle River, NJ.
40.Hirschfeld, R. R. (2000), “Does revising the intrinsic and extrinsic subscales
of the Minnesota satisfaction questionnaire short form make a difference, ”
Educational Psychological Measurement, Vol. 60, No. 2, pp. 255-270.
41.Hwang, I. S. and Chi, D. J. (2005), “Relationships among internal marketing, employee job satisfaction and international hotel performance: An empirical study,” International Journal of Management, Vol. 22, No. 2, pp. 258-233.
42.Kanungo, R. N. (1982), “Measurement of job and work involvement,” Journal of Applied Psychology, Vol. 67, No. 3, pp. 341-349.
43.Katz, D. (1964), “The motivational basis of organizational behavior,” Behavioral Science, Vol. 9, No. 2, pp. 131-176.
44.Kaufhold, J. A. and Johnson, L. R. (2005), “The analysis of the emotional intelligence skills and potential problem areas of elementary educators,” Education, Vol. 125, No. 4, pp. 615-626.
45.Kim, S. (2005), “Gender differences in the job satisfaction of public employees: A study of Seoul metropolitan government, Korea,” Sex Roles, Vol. 52, No. 9-10, pp. 667-667.
46.Knoop, R. (1995), “Relationships among job involvement, job satisfaction, and organizational commitment for nurses,” The Journal of Psychology, Vol. 129,
No. 6, pp. 643-649.
47.Kotler, P. (1991), Marketing Management: Analysis, Planning and Control, 7th Ed., Prentice Hall, Englewood Cliffs, NJ.
48.Konovsky, M. A. and Pugh, S. D. (1994), “Citizenship behavior and social exchange,” Academy of Management Journal, Vol. 37, No. 3, pp. 656-669.
49.Kuo, Y. F. and Chen, L. S. (2004), “Individual demographic differences and job satisfaction among information technology personnel: An empirical study in Taiwan,” International Journal of Management, Vol. 21, No. 2, pp. 221-231.
50.Lassk, F. G., Marshall, G. W., Cravens, D. W. and Moncrief, W. C. (2001),” Salesperson job involvement: A modern perspective and a new scale,” The Journal of Personal Selling and Sales Management, Vol. 21, No. 4,
pp. 291-302.
51.Leong, L., Huang, S. Y. and Hsu, J. (2003), “An empirical study on professional commitment, organizational commitment and job involvement in Canadian accounting firms,” Journal of American Academy of Business, Vol. 2, No. 2,
pp. 360-370 .
52.Mathieu, J. and Farr, J. (1991), “Further evidence for the discriminant validity of measures of organizational commitment, job involvement and job satisfaction,” Vol. 76, No. 1, pp. 127-133.
53.Mayer, J. D. and Salovery, P. (1997), Emotional Development and Emotional Intelligence: Educational Implications, Basic Books, New York, NY.
54.McKelvey, B. and Sekaran, U. (1977), “Toward a career based theory of job involvement: A study of scientists and engineers,” Administrative Science Quarterly, Vol. 22, No. 2, pp. 281-304
55.Mohrman, S. A., Lawler III, E. E. and Ledford, G. E. Jr. (1996), “Do employee involvement and TQM programs work,” The Journal for Quality and Participation, Vol. 19, No. 1, pp. 6-10.
56.Moorman, R. H., Niehoff, B. P. and Organ, D. W. (1993), “Treating employees fairly and organizational citizenship behavior: Sorting the effects of job satisfaction, organizational commitment, and procedural justice,” Employee Responsibilities & Rights Journal, Vol. 6, No. 3, pp. 209-225.
57.Morrison, E. W. (1994), “Role definitions and organizational citizenship behavior: The importance of the employee's,” Academy of Management Journal, Vol. 37, No. 6, pp. 1543-1567.
58.Mudrack, P. E. (2004), “Job involvement, obsessive-compulsive personality traits, and workaholic behavioral tendencies,” Journal of Organizational Change Management, Vol. 17, No. 5, pp. 490-508.
59.Niehoff, B. P. and Moorman, R. H. (1993), “Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior,” Academy of Management Journal, Vol. 36, No. 3, pp. 527-556.
60.Nunnally, J. C. (1978), Psychometric Theory, McGraw-Hill, New York, NY.
61.Organ, D. W. (1988), “A restatement of the satisfaction-performance hypothesis,” Journal of Management, Vol. 14, No. 4, pp. 547-557.
62.Organ, D. W. (1997), “Organizational citizenship behavior: It's construct clean-up time,” Human Performance, Vol. 10, No. 2, pp. 85-97.
63.Organ, D. W. and Ryan, K. (1995), “A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior,” Personnel Psychology, Vol. 48, No. 4, pp. 775-802.
64.Osca, A., Urien, B., Gonzalez-Camino, G., Martinez-Perez, M. D. and Martinez-Perez, N. (2005), “Organizational support and group efficacy: A longitudinal study of main and buffer effects,” Journal of Managerial Psychology, Vol. 20, No. 3/4, pp. 292-311.
65.Paullay, I. M., Alliger, G. M. and Stone-Romero, E. F. (1994), “Construct validation of two instruments designed to measure job involvement and work centrality,” Journal of Applied Psychology, Vol. 79, No. 2, pp. 224-228.
66.Posthuma, R. A. and Campion, M. A. (2005), “When do multiple dimensions of procedural justice predict agreement to publicly endorse your employer in recruitment advertisements?” Journal of Occupational & Organizational Psychology, Vol. 78, No. 3, pp. 431-452.
67.Rafiq, M. and Ahmed, P. K. (2000), “Advances in the internal marketing concept: Definition, synthesis and extension,” The Journal of Services Marketing, Vol. 14, No. 6, pp. 449-462.
68.Rahim, M. A. and Minors, P. (2003), “Effects of emotional intelligence on concern for quality and problem solving,” Managerial Auditing Journal, Vol. 18, No. 2, pp. 150-155.
69.Reardon, K. K. and Enis, B. (1990), “Establishing a companywide customer orientation through persuasive internal marketing,” Management Communication Quarterly, Vol. 3, No. 3, pp. 376-387.
70.Reilly, P. (2005), “Teaching law students how to feel: Using negotiations training to increase emotional intelligence,” Negotiation Journal, Vol. 21, No. 2, pp. 301-314.
71.Richburg, M. and Fletcher, T. (2002), “Emotional intelligence directing a child’s emotional education,” Child Study Journal, Vol. 32, No. 1, pp. 31-38.
72.Riipinen, M. (1997), “The relationship between job involvement and well-being,” The Journal of Psychology, Vol. 131, No. 1, pp. 81-89.
73.Rowden, R. W. and Conine, C. T. (2005), “The impact of workplace learning on job satisfaction in small US commercial banks,” Journal of Workplace Learning, Vol. 17, No. 3/4, pp. 215-230.
74.Rozell, E. J., Pettijohn, C. E. and Parker, R. S. (2004), “Customer-oriented selling: Exploring the roles of emotional intelligence and organizational commitment,” Psychology and Marketing, Vol. 21, No. 6, pp. 405-424.
75.Salovery, P. and Mayer, J. D. (1990), “Emotional intelligence,” Imagination, Cognition, and Personality, Vol. 9, No. 2, pp. 185-211.
76.Sasser, W. E. and Arbeit, S. P. (1976), “Selling jobs in the service sector,” Business Horizons, Vol. 19, No. 3, pp. 61-65.
77.Saxberg, B. O. (1982), “Employee-organization linkages: The psychology of commitment, absenteeism, and turnover,” Personnel Psychology, Vol. 35, No. 4, pp. 881-884.
78.Schappe, S. P. (1998), “The influence of job satisfaction, organizational commitment,” Journal of Psychology, Vol. 132, No. 3, pp. 277-290.
79.Schnake, M., Cochran, D. and Dumler, M. (1995), “Encouraging organizational citizenship: The effects of job stisfaction, perceived equity and leadership,” Journal of Managerial Issues, Vol. 7, No. 2, pp. 209-221.
80.Schutte, N. S., Malouff, J. M., Hall, L. E., Haggerty, D. J., Cooper, J. T., Golden, C. J., and Dornheim, L. (1998), “Development and validation of a measure of emotional intelligence,” Personality and Individual Differences, Vol. 25, No. 2, pp. 167-177.
81.Smith, C. A., Organ, D. W. and Near, J. P. (1983), “Organizational citizenship behavior: Its nature and antecedents,” Journal of Applied Psychology, Vol. 68,
No. 4, pp. 653-663.
82.Spector, P. E. (2005), “Introduction: Emotional intelligence,” Journal of Organizational Behavior, Vol. 26, No. 4, pp. 409-410.
83.Tansuhaj, P., Randall, D. and McCullough, J. (1988), “A services marketing management model: Integrating internal marketing,” The Journal of Services Marketing, Vol. 2, No. 1, pp. 31-38.
84.Todd, S. Y. and Kent, A. (2006), “Direct and indirect effects of task characteristics on organizational citizenship behavior,” North American Journal of Psychology, Vol. 8, No. 2, pp. 253-268.
85.Tsaousis, I. and Nikolaou, I. (2005), “Exploring the relationship of emotional intelligence with physical and psychological health functioning,” Stress and Health: Journal of the International Society for the Investigation of Stress,
Vol. 21, No. 2, pp. 77-86.
86.Van Dyne, L., Graham, J. W. and Dienesch, R. M. (1994), “Organizational citizenship behavior: Construct redefinition, measurement, and validation,” Academy of Management Journal, Vol. 37, No. 4, pp. 765-802.
87.Van Scotter, J. R. and Motowidlo, S. J. (1996), “Interpersonal facilitation and job dedication as separate facets of contextual performance,” Journal of Applied Psychology, Vol. 81, No. 5, pp. 525-531.
88.Varca, P. E. (2004), “Service skills for service workers: Emotional intelligence and beyond,” Managing Service Quality, Vol. 14, No. 6, pp. 457-467.
89.Weisinger, H. (1998), Emotional Intelligence at Work, Jossey-Bass, San Francisco, CA.
90.Williams, L. J. and Anderson, S. E. (1991), “Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors,” Journal of Management, Vol. 17, No. 3, pp. 601-617.
91.Williams, L. J. and Hazer, J. T. (1986), “Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods,” Journal of Applied Psychology, Vol. 71, No. 2, pp. 219-231.
92.Williams, L. L. (2005), “Impact of nurses' job satisfaction on organizational trust,” Health Care Management Review, Vol. 30, No. 3, pp. 203-211.
93.Woitaszewski, S. A. and Aalsma, M. S. (2004), “The contribution of emotional intelligence to the social and academic success of gifted adolescents as measured by the multifactor emotional intelligence scale: Adolescent version,” Roeper Review, Vol. 27, No. 1, pp. 25-30.
94.Wong, C. S. and Law, K. S. (2002), “The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study,” Leadership Quarterly, Vol. 13, No. 3, pp. 243-274.
95.Wong, C. S., Law, K. S. and Wong, P. M. (2004), “Development and validation of a forced choice emotional intelligence measure for Chinese respondents in Hong Kong,” Asia Pacific Journal of Management, Vol. 21, No. 4, pp. 535-559.
|