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研究生:梁璧瑩
研究生(外文):Pi-ying Liang
論文名稱:組織內團隊間社會資本與團隊情緒智商規範對團隊績效之影響
指導教授:趙必孝趙必孝引用關係
指導教授(外文):BIH-SHIAW JAW
學位類別:碩士
校院名稱:國立中山大學
系所名稱:人力資源管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:117
中文關鍵詞:社會資本團隊情緒智商團隊績效
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拜資訊科技進步之賜全球化的浪潮席捲全球,全世界的企業在此浪潮之下無不採取團隊合作的運作模式,來因應與日俱增的複雜且困難企業經營環境。二十一世紀的企業組織要做到有彈性、效率和降低成本,如何善用團隊正是關鍵的所在。
在此競爭的社會結構中,每一成員會有其各自的網絡領域,藉由此網絡與其他人相連結,信任他人或與特定人從事交換。因此個人透過社會網絡或人際關係網絡,所能接觸到並可動用以有助於達成其目標之人際資源會影響其競爭優勢,此即所謂社會資本的概念。
本研究採用實證研究之方式進行,蒐集團隊多元性、組織內團隊間社會資本、團隊情緒智商以及團隊績效相關衡量指標來編列問卷。進行實證研究,探討其中之關聯性。
Due to the progressive development of science and technology, globalization has become the main trend in the 21st century and, consequently, teamwork cooperation has been the key for achieving successful enterprise organization. However, the individual background and profession as well as other factors will focus of its existence.
In the competitive social structure, each member own himself net field, and rely on the net to link with the other people ,than ,per trust others or make deal with individual person .Thus,the competitive advantage will be effected by human resource via available social net or human relationship to reach it’s target.
Empiricism is employed to analyze related index from collecting group’s multiplicity、 group’s social capital in organize、group’s emotional Intelligence and group’s performance. The results of questionnaires revealed the following.
第一章緒論.........................................................1
第一節研究背景.................................................1
第二節研究動機.................................................3
第三節研究目的.................................................4
第四節研究流程.................................................5
第二章文獻探討.....................................................6
第一節團隊多元性...............................................6
第二節社會資本................................................11
第三節團隊情緒智商............................................25
第四節團隊績效................................................32
第三章研究方法....................................................38
第一節研究架構與假設..........................................38
第二節操作性定義與衡量........................................40
第三節問卷信度分析與量表構面重整..............................46
第四節資料蒐集方法與樣本特性分析..............................53
第五節資料分析方法............................................64
第六節研究限制................................................66
第四章實證結果分析................................................67
第一節各研究變項的描述性統計分析..............................67
第二節各研究變項的信度分析....................................70
I
第三節各研究變項的相關分析....................................72
第四節各研究變項的迴歸分析.....................................75
第五章結論與建議..................................................82
第一節結論....................................................82
第二節管理意涵與建議..........................................86
第三節後續發展方向............................................90
參考文獻...........................................................91
附錄問卷..........................................................102
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