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研究生:林怡��
研究生(外文):Reco Yi-Hsien Lin
論文名稱:國際企業建構人力資源共享服務之研究:以惠普科技亞太區為例
論文名稱(外文):Building HR Shared ServicesIn A Transnational Company: The Case of Hewlett-Packard APJ
指導教授:溫金豐溫金豐引用關係
指導教授(外文):Jin Feng Uen
學位類別:碩士
校院名稱:國立中山大學
系所名稱:人力資源管理研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
畢業學年度:95
語文別:英文
論文頁數:75
中文關鍵詞:國際企業人力資源共享服務惠普科技亞太區
外文關鍵詞:Human ResourcesHRShared ServicesShared ServiceHPHewlett-PackardAsia PacificAPAPJAsia Pacific & Japan
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Business functions and processes of all industries are under intense pressure to increase their efficiency and effectiveness which means to deliver better services for less money. HR is no exception. Human Resources transformation aligns with business transformation by facing productivity, reengineering, globalization, services and technology changes. Under the review cost, processes, administration, strategy and expertise in accordance with HR’s transformation, HR shared services is became a HR transactional and administrative to handle standard processes oriented center.

By taking Hewlett-Packard APJ as an example, this research seeks for the implementation of HR shared services in Chennai/India to handle all APJ HR transactions by tiers-supporting model. With the ability of technology and self-services, HR shared services can be achieved and located in low-labor rate with high potential labor.

There are 14 processes for HP HR shared services to be standardized and reengineered. Moreover, to implement in 14 countries, internal portal, customer relationship management tool, and self-services tools are key to the objective and goal.

By observing a whole picture of HR shared services set up, it will be helpful to leave more experiences to other companies to learn and to avoid errors.
ABSTRACT IN ENGLISH
TABLE OF CONTENTS
LIST OF TABLES
LIST OF FIGURES

CHAPTER I INTRODUCTION
1.1 Research Background & Motives
1.1.1 Research Background
1.1.2 Research Motives
1.2 Research Objectives
1.3 Research Flowchart

CHAPTER II FRAME OF REFERENCE
2.1 Shared Services History & Background
2.2 Shared Services Definition
2.3 Center of Expertise/CoE vs. Shard Services
2.4 Business Process Outsourcing/BPO vs. Shard Services
2.5 Location of Shared Services
2.6 Implementation of Shared Services
2.6.1 Scope & Structure of Shared Services
2.6.2 Technology of Shared Services
2.7 Benefits vs. Disadvantages
2.7.1 Benefits
2.7.2 Disadvantages

CHAPTER III RESEARCH METHODOLOGY
3.1 Case Company Introduction
3.2 Case Study Research
3.2.1 Explorative, Descriptive & Testing of Hypothesis
3.2.2 Validity & Reliability
3.2.3 Primary Data & Secondary Data
3.2.4 Quantitative Methods & Qualitative Methods
3.3 Research Structure

CHAPTER IV CASE STDY COMPANY DATA ANALYSIS
4.1 APJ/Asia Pacific & Japan HR Structure
4.1.1 APJ HR Operations Structure
4.2.2 The Strategy of HR Business Process Organization Project
4.2 Scope & Structure of Business Process Organization
4.2.1 Scope & Structure of BPO
4.2.2 Technology background
4.3 Business Process Outsourcing Implementation

CHAPTER V DISCUSSION AND SUGGESTION
5-1 Research Conclusion
5-2 Research Suggestion

REFERENCE
English Reference
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