一、中文部分
1. 李怡菁，等待型態與等待發生的時點對消費者行為影響之研究—以網路銀行
為例，國立中央大學企業管理研究所未出版之碩士論文，1999。
2. 周文賢，多變量統計分析：SAS/SPSS使用方法，智勝文化，2002。
3. 劉方，高中生負向情緒經驗之分析研究，屏東師範學院教育心理與輔導研究所未出版碩士論文，2000
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