一、中文部分
1. 李怡菁,等待型態與等待發生的時點對消費者行為影響之研究—以網路銀行
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2. 周文賢,多變量統計分析:SAS/SPSS使用方法,智勝文化,2002。
3. 劉方,高中生負向情緒經驗之分析研究,屏東師範學院教育心理與輔導研究所未出版碩士論文,2000
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