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研究生:龔振裕
研究生(外文):Chen-yu Kung
論文名稱:SGS商業實驗室經營管理關鍵成功因素之研究
論文名稱(外文):The Key Success Factors of the SGS Commercial Laboratory Management
指導教授:蔡憲唐蔡憲唐引用關係
指導教授(外文):Hsien-Tang Tsai
學位類別:碩士
校院名稱:國立中山大學
系所名稱:企業管理學系研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:115
中文關鍵詞:認證實驗室實驗室關鍵成功因素
外文關鍵詞:Key Success FactorsLaboratoryAccreditated Laboratory
相關次數:
  • 被引用被引用:12
  • 點閱點閱:1067
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  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:2
摘 要
實驗室認證系統可區分為強制認證及自願性認證,強制認證為法規認證,是政府公權力的延伸,測試的實驗室必須先取得主管機關的認可,才可提供相關的測試服務,自願性認證為產業認證,主要靠的是公信力,買賣雙方是是否相信該測試報告結果,本研究希望能對強制認證及自願性認證的商業實驗室的成功關鍵因素研究,進而提出商業實驗室競爭策略的建議,有助於商業實驗室長遠的發展。
本研究從五力分析、SWOT、以層級分析法(Analytic Hierarchy Process;AHP)來分析財務、市場、核心能力、學習及成長等四個構面12項指標,強制性與自願性認證商業實驗室之關鍵成功因素的權重如下
1. 強制認證實驗室關鍵成功因素權重分為1.品牌知名度2.創新能力3.核心競爭力(認證項目)4.人才培訓5.服務品質6.快速反應7.差異化、多元化8.投資能力9.員工的忠誠度10.資訊科技之運用11.政府政策(閒置成本)12.規模經濟(獲利率)
2. 自願性認證實驗室關鍵成功因素權重分為1.品牌知名度2.創新能力3. 服務品質4. 差異化、多元化5.快速反應.6. 核心競爭力(認證項目) 7. 人才培訓8. 政府政策(閒置成本) 9. 規模經濟(獲利率) 10. 員工的忠誠度11資訊科技之運用及投資能力
本研究之結論在管理上之意義有:
•內外部的環境因素、市場的不同,企業的市場定位,即使相同的指標,其關鍵成功因素權重亦不同,
•品牌的知名度與創新能力的重要性在強制認證與自願性認證商業實驗室經營管理認為一樣重要,且居重要性的第1、2 順位
•市場競爭能力的構面在自願性認證實驗室險的較為顯著,顯示其市場型態較強制性認證傾向自由競爭
Abstract
The laboratory accreditation system can be broadly identified as compulsory accreditation and voluntary accreditation. Compulsory accreditation is required and enforced by law, which is seen as an extension of government’s public authority. The laboratory performing the test must first be certified by the relevant official institution before being allowed to provide testing services. Voluntary accreditation is industrial accreditation based on the credibility of the test results. This research hopes to study the key success factors of commercial laboratories accredited under both the compulsory and voluntary systems. The research hopes to make recommendations to commercial laboratories on the competitive strategies which will aid in the long term development of commercial laboratories.
This study analyses 12 indicators, comprising of finance, market, core competencies, learning and growth, using the five-forces model, SWOT analysis and analytic hierarchy process (AHP). The weighting order of the key success factors for compulsory and voluntary commercial laboratories is identified as follows.
1. The weight ordering of key success factors for laboratory accredited under the compulsory system: 1. brand awareness, 2. creativity, 3. core competitiveness (accredited items), 4. training, 5. service quality, 6. responsiveness, 7. differentitation and diversity, 8. investment, 9. employee loyalty, 10. use of information technology, 11. government policy (redundancy cost), and 12. economies of scale (profitability).
2. The weight ordering of key success factors for laboratory accredited under the compulsory system: 1. brand awareness, 2. creativity, 3. service quality, 4. differentitation and diversity, 5. responsiveness, 6. core competitiveness (accredited items), 7. training, 8. government policy (redundancy cost), 9. economies of scale (profitability), 10. employee loyalty, and 11. use of information technology.
The conclusions above are significant to the management in the following aspects.
•Under the same indices, the weighting of key success factors vary according to differences in internal and external environmental conditions, market orientation and corporate market positioning
•Brand awareness and creativity are equally important for laboratories accredited under the compulsory and voluntary system, there top the first and second place of the list.
•Capability to compete in the market is much more significant in voluntarily accredited laboratories, indicating that it is more market orientated than laboratories accredited under the compulsory system.
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