臺灣博碩士論文加值系統

　　本論文研究範圍為軟體生命週期中，維護階段所耗費之工時評估，我們研究國立臺灣海洋大學電子計算機中心的軟體維護環境結合現行可運用之工時評估技術的整合實作。
　　目前大學校院的各種校務工作大部分仰賴軟體系統輔助處理，而這些軟體系統常隨著行政規則變動或其他因素需要進行維護修改，承接維護修改工作的通常是該校電子計算機中心的工程師，經過觀察發現，電子計算機中心的工程師會有各自負責的校務系統，因此當維護需求申請表單送到電子計算機中心，即會依照校務系統責任執掌派遣需要維護的系統給負責之工程師處理，可是進行維護工作的工時大多由工程師自行判斷，即使有軟體需求書、設計書以及維護手冊，卻依然沒有確切的工時數據提供參考，是否可以在客戶要求時限內完成、有否加派人手的必要、…等相關決策問題接踵而來。
　　本論文主旨為利用類推以及迴歸兩種技術實作一套工時評估系統，使之能適用於國立臺灣海洋大學電子計算機中心之校務系統維護相關工作管理，改善目前無工時數據參考的缺失。

The purpose of this thesis is to provide an effort estimation tool based on analogy and regression techniques to support NTOU (National Taiwan Ocean University) computer center to improve the qualify of their software maintenance tasks by producing effort value.
There are many administrative affairs depending on software service in Taiwan universities nowadays. These software applications are subject to frequent modifications, due to the changes of administrative rules, systems bugs, renovation and refinement. If a maintenance request occurs, the computer center is responsible for handling the corresponding software system maintenance. But the maintenance process had potential risk in NTOU computer center. Because, we had no effort value to schedule well, budget well, and ensure maintenance task success. The effort value is an important index to support the manager making correction decision, including the precise schedule, the reasonable budget and so on. Therefore, we implemented a system to estimate such effort value that hopefully helps NTOU computer center to make better maintenance decisions.

摘要
ABSTRACT
誌謝
目錄
圖表目錄
第一章 導論
第一節 前言
第一項 軟體維護
第二項 工時評估
第二節 研究動機
第三節 研究目的
第四節 論文結構
第二章 研究背景
第一節 大學校務系統概述
第二節 電子計算機中心維護工作處理環境
第三節 電子計算機中心處理維護工作之問題
第四節 導入工時評估系統改善維護現況
第三章 文獻探討
第一節 類推
第二節 迴歸
第三節 準確度測量
第四章 系統分析與設計
第一節 工時評估系統分析
第一項 使用案例
第二項 特徵分析
第三項 同質性分析
第二節 工時評估系統設計
第一項 維護資訊表單
第二項 系統架構
第三項 元件設計
第五章 系統實作與測試
第一節 工時評估系統實作環境
第二節 系統實作
第三節 實驗設計與結果探討
第一項 實驗設計
第二項 實驗結果探討
第六章 結論
第一節 論文貢獻
第一項 提供電子計算機中心工時評估系統
第二項 維護資料表單
第三項 選用多模型機制
第二節 研究結果討論
第三節 未來研究與發展
第一項 同質性特徵分類
第二項 評估模型輸入的特徵選取

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