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研究生:王菁
研究生(外文):WANG, CHING
論文名稱:內部文化障礙對於推動CMMI的影響之初探─以台灣資訊軟體業為例
論文名稱(外文):A PRELIMINARY STUDY ON THE IMPACT OF INTERNAL CULTURAL BARRIERS ON CMMI IMPLEMENTATION: CASE STUDIES OF SOFTWARE INDUSTRY IN TAIWAN
指導教授:方文昌方文昌引用關係
指導教授(外文):FANG, WEN-CHANG
學位類別:碩士
校院名稱:國立臺北大學
系所名稱:企業管理學系
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:63
中文關鍵詞:CMMI品質管理組織文化內部文化障礙共同投入信任動機
外文關鍵詞:CMMIquality managementorganizational cultureinternal cultural barrierscollaborative involvementtrustincentives
相關次數:
  • 被引用被引用:3
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  • 收藏至我的研究室書目清單書目收藏:0
經過了網路泡沫化後,台灣的資訊軟體產業近幾年有逐步回穩與自我提升的動力。在各產業逐步強調以六個標準差來提升其產品品質與管理品質的同時,台灣的資訊軟體業也逐漸拋開過去最常導入的ISO 9001/9002,而改以美國卡內基美隆大學所推展的CMMI (Capability Maturity Model Integration) 流程管理能力成熟度模式來藉以提升其自我品質管理的能力。在導入CMMI的過程中,企業必須進行整體組織流程及管理方式的重新檢視,並配合CMMI的各項規範予以進行組織流程的修正與再確認,而組織中的所有成員皆須熟稔CMMI的精神與做法來配合執行,如此才能達到CMMI的各項要求而通過不同層次的國際認證,而企業體質也才能在導入的過程中由量變而為質變,使得CMMI的精神成為組織文化的一部份。換句話說,企業所面臨的不只是流程的改變,還必須面對組織成員因為流程與組織文化的改變的無法適應所形成的衝擊。本研究的目的即在探討,CMMI的導入對於企業因為組織流程的改變如何影響組織文化,以及內部文化障礙在此過程中所扮演的角色。
本研究採質化研究,以共同投入、信任和動機三要素,並以台灣導入CMMI之三家公司為個案,探討CMMI在企業導入過程中所面臨的問題及可能採取的方案,以及組織成員在面臨組織流程與組織文化改變時,是否存在著內部文化障礙及其可能的影響。研究結果獲致以下結論:
一、組織成員的支持與共同投入,為成功導入CMMI的首要。
二、企業保持暢通的溝通管道取得彼此的信任,為導入CMMI的成功關鍵因素。
三、滿足與平衡管理階層與中低階成員對於績效的不同需求,使其導入CMMI的動機一致,可加速CMMI的推行與降低內部阻礙。
換句話說,內部文化障礙在CMMI導入的過程中扮演著一定程度的影響,組織透過CMMI的導入其影響及於整體組織,組織成員必須重新適應新的組織流程與管理方式,致使部份組織成員因為不認同或適應不良而造成CMMI導入的困難,而若企業能克服內部文化障礙,則有助於企業CMMI成功的導入。
After implementing ISO 9001/9002 for several years, software companies in Taiwan would like to look for new methods to improve and enhance their quality management and product research and development abilities. With the government policy that was drew up to enhance information service industry development, these companies decide to make good use of the plan to lead in the CMMI (Capability Maturity Model Integration) to satisfy their requirements of maintaining and enhancing their core competencies.
Although some companies had begun initiating CMMI program, no emphasis has been put to address the cultural barriers that may hinder the effectiveness of the program. Existing scholarly and professional works have pointed out that cultural barriers are among the major obstacles to the successful implementation of any new system program. The purpose of this research is to identify and examine the type of cultural barriers that affect the implementation of CMMI program in Taiwan.
致謝詞……………………………………………………………I
中文提要…………………………………………………………II
英文提要…………………………………………………………III
目 錄 …………………………………………………………IV
圖 次 …………………………………………………………VI
表 次 …………………………………………………………VII
第一章 緒論 ……………………………………………………1
第一節 研究背景 ………………………………………………1
第二節 研究動機與目的 ……………………………………4
第二章 文獻探討 ………………………………………………5
第一節 CMMI及其運作的本質 …………………………………5
第二節 組織文化 ………………………………………………10
第三節 文化障礙 ………………………………………………13
第四節 內部文化障礙……………………………………………16
第三章 研究架構與方法……………………………………………19
第一節 研究觀念架構……………………………………………19
第二節 名詞定義 ………………………………………………21
第三節 研究方法 ………………………………………………22
第四節 研究進行步驟……………………………………………24
第四章 個案描述與分析……………………………………………26
第一節 個案公司背景簡介……………………………………………26
第二節 個案整理 ………………………………………………32
第三節 導入CMMI所面臨的問題與挑戰 ………………………40
第五章 研究結論 ………………………………………………54
第一節 研究發現 ………………………………………………54
第二節 研究限制與未來研究方向 ……………………………56
參考文獻…………………………………………………………57
附錄:訪談問卷 ………………………………………………61
一、中文部份
1.台北國際軟體大展CMMI手冊(民91),CMMI推動計畫辦公室
2.李亦園(民85),文化與修養,幼獅文化事業股份有限公司
3.李青芬.李雅婷.趙慕芬編譯(民91),組織行為學,華泰文化事業股份有公司
4.尚容安.陳禹辰譯,Yin, R. K.著(民90),個案研究,初版,弘智文化事業有限公司
5.孫瑞霙(民91),競值架構下領導型態組織文化與組織效能之研究,國立臺北大學企業管理研究所博士論文
6.資訊與電腦,September 2002,轉摘錄自http://www.sei.cmu.edu/cmm/
7.楊大方(2004),”試論成人第二語言習得中的文化障礙”,湖北民族學院學報(哲學社會科學版),Vol.22, No.5, pp.110-116
8.經濟部工業局提昇資訊軟體品質(CMMI)計畫網站,網址:http://www.cmmi-taiwan.org.tw/
9.黎兆濱(民92),能力成熟度整合模式(CMMI)簡介,財團法人資訊工業策進會

二、英文部分
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3.Bloor, G. and Dawson, P. (1994). “Understanding professional culture in organizational context.” Organization Studies, Spring, 1994. LookSmart. Retrieved April 15, 2007, from http://findarticles.com/p/articles/mi_m4339/is_n2_v15/ai_16043940
4.Clement, R. W. (1994). “Culture, leadership, and power: The keys to organizational change.” Business Horizons, Jan-Feb, 1994. LookSmart. Retrieved April 11, 2007, from http://findarticles.com/p/articles/mi_m1038/is_n1_v37/ai_14922916
5.CMU Software Engineering Institute, (2003). “Demonstration the Impact and Benefits of CMMI(R): An Update and Preliminary Results.”
6.CMU Software Engineering Institute website: http://www.sei.cmu.edu
7.Deadrick, D. L. (1997). “Customers for life: Does it fit your culture?” LookSmart. Retrieved March 1, 2007, from http://www.findarticles.com/p/articles/mi_m1038/ is_n4_v40/ai_20141959/print
8.DeTienne, K., Dyer, G., Hoopes, C., and Harris, S. (2004). “Toward a Model of Effective Knowledge Management and Directions for Future Research: Culture, Leadership, and CKOs.” Journal of Leadership & Organizational Studies, Vol.10, No.4, pp.26-43
9.Hitt, M. A., Ireland, R. D., Camp, M. S. and Sexton, D. L. (2001). “Guest editors’ introduction to the special issue: strategic entrepreneurship: entrepreneurial strategies for wealth creation.” Strategic Management Journal, Vol.22, No.6-7, pp.479-492
10.Kaweevisultrakul, T. and Chan, P. (2007). “Impact of Cultural Barriers on Knowledge Management Implementation: Evidence.” Journal of American Academy of Business, Cambridge, March 2007; Vol.11, No.1; ABI/INFORM Global pp.303
11.Lanczycki, J. J. (2005). “Practical Insight Into CMMI.” Quality Progress, May 2005; Vol.38, No.5; ABI/INFORM Global pp.96
12.McDermott, R. and O’Dell, C. (2001), “Overcoming cultural barriers to sharing knowledge.” Journal of Knowledge Management, Vol.5, No.1, pp.76-85
13.Moffett, S., McAdam, R., and Parkinson, S. (2003). “An Empirical Analysis of Knowledge Management Applications.” Journal of Knowledge Management, Vol.8, No.6, pp.93-104
14.O’Reilly C. A. and Chatman, J. A. (1996). “Culture as Social Control: Corporations, Cults, and Commitment, in Staw, B. M. and Cummings, L. L. (eds.).” Research in Organizational Behavior, Vol.18, pp.157-200
15.Riege, A. (2005). “Three-dozen knowledge-sharing barriers managers must consider.” Journal of Knowledge Management, Vol.9, No.3, pp.18-35
16.Sackmann, S. A. (1992). “Culture and Subcultures: an Analysis of Organizational Knowledge.” Administrative Science Quarterly, March 1992, pp.140-61
17.Sandholm, L. (2004). “Strategic responses for customer satisfaction. Paper to the Sarawak's 3rd International Quality Congress, Kuching, Malaysia.” September 2004, Sandholm Associates. Retrieved April 20, 2007, from http://www.sandholm.se/artiklar/ stratrespforcustsatis.html
18.Schein, E. H. (1992). Organization Culture and Leadership, San Francisco, CA: Jossey-Bass.
19.Seel, R. (2001). “Anxiety and incompetence in the large group: A psychodynamic perspective.” Journal or Organizational Change Management, Vol.14, No.5, pp.493-504
20.Yahya, S. and Goh,W. K. (2002). “Managing human resources toward achieving knowledge management.” Journal of Knowledge Management, Vol.6, No.5, pp.457-468
21.Software Engineering Institute. “CMMI Performance Results. Reported as of December 15, 2005”, Retrieved May 30, 2007, from http://www.sei.cmu.edu/cmmi/results.html
22.Still, B, and St.Amant, K. (2006). “Internal Cultural Barriers to E-Commerce Implementation: A Case Study of How Ineffective Leadership Doomed XYZ's Online Transaction System.” International Journal of Cases on Electronic Commerce, Vol.2, No.1, pp.23-45
23.Sveiby, K., and Simons, R. (2002). “Collaborative Climate and Effectiveness of Knowledge Work – An Empirical Study.” Journal of Knowledge Management, Vol.6, No.5, pp.420-433
24.Tan, V. S. L. (2000). “Lessons from culture change. Malaysia New Straits Times.” Retrieved October 26, 2006, from http://adtimes.nstp.com.my/jobstory/aug26a.htm
25.Timmerman, T. A. (1996). “Do Organizations Have Personalities?” National Academy of Management Conference: Cincinnati, OH, August 1996
26.Voelpel. S. & Han, Z. (2005) “Managing Corporate Knowledge: A Dynamic Capability Perspective.” 25th Annual International Conference of Strategic Management Society, October 23-26, 2005, Orlando, USA
27.Wang, C. (2004). “The Influence of Ethical and Self-Interest Concerns on Knowledge Sharing Intentions among Managers: An Empirical Study.” International Journal of Management, Vol.21, No.3, pp.370-381
28.Weiss, F. (2001). “Driving change in business today.” weLEAD Online Magazine. Retrieved March 28, 2007, from http://www.leadingtoday.org/Onmag/2001%20Archives/ jan01/fw-jan01.html
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