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研究生:莫永榮
研究生(外文):MO,YONG-RONG
論文名稱:公務部門建構智慧資本之研究—加拿大政府實徵案例之分析
論文名稱(外文):Study of Developing Intellectual Capital in the Public Sector—Analysis of Empirical Cases in Canadian Government
指導教授:江岷欽江岷欽引用關係孫本初孫本初引用關係
指導教授(外文):CHIANG, MIN-CHINGSUN, BEN-CHU
學位類別:博士
校院名稱:國立臺北大學
系所名稱:公共行政暨政策學系
學門:社會及行為科學學門
學類:公共行政學類
論文種類:學術論文
論文出版年:2005
畢業學年度:93
語文別:中文
論文頁數:336
中文關鍵詞:智慧資本公務部門改革加拿大模式核心能力知識管理多元服務輸送機制績效審計
外文關鍵詞:intellectual capitalpublic sector reformCanadian modelcore competencyknowledge managementalternative service delivery mechanismperformance auditing
相關次數:
  • 被引用被引用:6
  • 點閱點閱:508
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:3
二十一世紀組織的新價值觀,已隨「智慧資本」概念之研究,成為一個國家或組織衡量未來績效的重要指標。雖然智慧資本的構思與實施,源自於企業組織的經驗,但可否應用此一觀點來思考政府部門運作的現況,並尋找一個具有研究價值國家的政府體系,觀察該政府體系是否實施相關案例或推動機制,成為一重要的研究課題。
本論文透過歷史、比較及個案等三種研究途徑與文獻分析法,進行下列層面的研究:1.理論層面:探索智慧資本理論內涵,並以「核心能力」、「學習型組織」、「知識管理」及「平衡計分卡」的研究,作為智慧資本的四項理論基礎。2.研究國家層面:以加拿大聯邦政府為主體論述,輔以省政府層級中具有改革成效的實例作分析,並選擇英國、美國及瑞典等三個國家與加拿大進行比較分析,期望歸納出其異同點,以獲致標竿學習的經驗。
其次,本論文藉由緒論、探討智慧資本的概念、分析加拿大公務部門改革的系絡、探究加拿大如何型塑聯邦政府中高階文官的核心能力、分析加拿大如何建構具學習力的知識型文官體系、探究加拿大創建多元服務輸送機制的成效,以及分析加拿大建立政府服務輸送的課責體系等七章的鋪陳分析;並於第八章中提出研究發現如下:1.理論層面:(1)智慧資本是組織的真實價值,並有具體的意涵及理論基礎;(2)建構智慧資本的分類與衡量指標,有助於智慧資本價值的衡量;(3)智慧資本可從「原則性」、「實務策略」及「概念架構」等三個面向予以有效管理。2.實務層面:(1)對於加拿大公務部門改革系絡的理解,方能進一步釐清實務推動措施與智慧資本的關係;(2)加拿大政府推動的改革措施,與智慧資本的建構具有密切的互動關係,且有助於文官能力提升及回應公民需求;(3)加拿大公務部門的改革成效,除受智慧資本建構的影響外,尚有其他改革構面在某種程度予以影響;(4)加拿大建構文官體系的智慧資本,有助於公共議程的設定及知識建構;(5)加、英、美、瑞典等四國在建構智慧資本實務措施的比較分析中,各國均依其系絡特質發展出自我的特色,並就特定項目演變呈現政策理念的跨國移轉。綜上,本論文依智慧資本的理論基礎及「人力資本」、」、「結構資本」與「關係資本」等角度,並考量方案的可行性難易,提出公務部門建構智慧資本層面宜採行的近、中、長程方案之政策建議,以及後續研究者的建議。
With the study of the concept of intellectual capital, the new value of organizations in the 21st century has become a nation or an organization’s important indicator to measure future performance. Although the conception and implementation of intellectual capital comes from the experiences of business organizations, whether using this to consider current operations of government organizations and searching for a government system that has research values, observing that government system whether has implemented related cases or promotion mechanism has become an important research topic.
In additional to literature analysis method, this dissertation applies historical approach, comparative approach, and case study approach to do the researches of following dimensions: 1. Theoretical dimension: This dimension explores intellectual capital itself, and employs researches of core competency, learning organization, knowledge management and balanced scorecard as theoretical bases. 2. Research governments’ dimension: The Federal Government of Canada is the primary research government. Some provincial governments, which have actual reform effects, are also analyzed. The United Kingdom Government, the United States Federal Government, and the Government of Sweden are selected as governments of comparative study. Conclusions of the similarities and differences between these governments are drawn to obtain benchmarking experiences.
This dissertation is organized in the following chapters: preface, exploration of the concept of intellectual capital, analysis of Canada public sector reform context, study of how to develop federal government high and middle level civil servants’ core competencies in Canada, examination of how Canadian government constructs the knowledge civil service which has learning capability, investigation of the effects of alternative service delivery mechanism, and analysis of Canadian government service delivery accountability system. In chapter 8, the research findings are addressed as follows: 1. Theoretical level: (1) Intellectual capital is an organization’s true value and it has concrete meanings and theoretical bases. (2) Constructing categories and measurement indicators contributes to measurement of intellectual capital. (3) Intellectual capital can be managed effectively by principles, practical strategies, and conceptual frameworks. 2. Practical level: (1) Understanding Canada public sector reform context can further clarify the relationship between empirical promotion and intellectual capital. (2) The reform measurement of Canadian government is closely interacted with the development of intellectual capital and it also advances civil servants’ abilities and their responses to the citizens’ needs. (3) In addition to the influences of intellectual capital development, the reform effects of Canada public sector are also affected by other types of reform to some level. (4) The intellectual capital applied by Canadian government in developing its civil service contributes to the public agenda setting and knowledge construction. (5) In the comparative study of empirical measurements of Canada, England, United States, and Sweden in developing their intellectual capital, each government develops its own features based on its context. Some specific items also have transnational transfer on policies. In summary, based on theoretical bases and human capital, structural capital, and relational capital dimensions, and also the feasibility of the schemes, this dissertation addresses the policy suggestions for the short, medium, and long-term plans, and the follow-ups.
公務部門建構智慧資本之研究—加拿大政府實徵案例之分析
章節目錄
第一章 緒論 1
第一節 研究動機、目的與問題 1
第二節 研究範圍、途徑與方法 3
第三節 研究架構、流程與限制 5
第四節 名詞界定 8
第二章 智慧資本概念的探討 11
第一節 智慧資本的起源及意涵 11
第二節 智慧資本的理論基礎 17
第三節 智慧資本的分類與衡量 47
第四節 智慧資本的管理 61
第五節 小結 71
第三章 加拿大公務部門改革的系絡 73
第一節 加拿大的歷史背景與改革原因 73
第二節 加拿大公共管理改革的模式與文官的價值體系 78
第三節 加拿大公共管理改革的措施 85
第四節 OECD國家的比較經驗─以加拿大、英國、美國、瑞典為例 94
第四章 型塑中高階文官的核心能力 101
第一節 文官體系規劃核心能力的起源 101
第二節 聯邦政府中高階文官核心能力的內涵 106
第三節 核心能力在聯邦政府的應用 117
第四節 OECD國家經驗分析—以英國、美國、瑞典為例 123
第五節 小結 136
第五章 建構具學習力的知識型文官體系 141
第一節 文官學習的推動機制 142
第二節 學習型組織策略的應用 149
第三節 知識管理策略的應用 159
第四節 OECD國家的比較經驗—以加拿大、英國、美國、瑞典為例 166
第五節 小結 176
第六章 創建多元服務輸送機制 181
第一節 多元服務輸送機制的內涵及類型 181
第二節 機構模式的分析 188
第三節 公私協力的分析 197
第四節 OECD國家經驗分析—以英國、美國、瑞典為例 202
第五節 小結 222
第七章 建立政府服務輸送的課責體系 229
第一節 政府課責體系與多元服務輸送機制的關係 230
第二節 績效衡量的應用 237
第三節 績效審計的應用 248
第四節 OECD國家經驗分析—以英國、美國、瑞典為例 256
第五節 小結 277
第八章 結論 283
第一節 研究發現 283
第二節 研究建議 297
附錄 受訪機關名單 305
參考書目 309
博士論文口試委員審查意見回應對照表 331
參考書目
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陳文隆,(民88),「政府責任制度的演變及新興施政措施的審計:加拿大的經驗」,公營事業評論,1卷3期,頁15-26。
———,(民89),「政府責任制度之四計」,加拿大審計署陳文隆先生專題演講報導(未發表)。
陳正平等譯,Robert S. Kaplan & David P. Norton著,(民94),策略地圖。台北:臉譜出版。
陳志瑋,(民91),政府課責的設計與管理。台北:國立臺灣大學政治學系博士論文。
陳怡之,(民92),「政府科技施政成果之智慧資本管理」,收錄於智慧資本的創造與管理研討會會議實錄,頁 4-1—4-36 。
陳美純,(民91),智慧資本—理論與實務。臺北:滄海書局。
陳金貴,(民88),「人力資源發展的新趨向:公務人員職能的提昇」,公務人員月刊,40期,頁6-14。
陳銘薰、劉坤億,(民93),行政法人公司治理模式可行性。台北:行政院人事行政局九十三年委託研究。
郭昱瑩,(民91),「政府機關知識管理績效衡量指標之研究」,中國行政,72期,頁57-82。
許哲源,(民94),「公共團體課責機制之研究—以英國行政法人為例」,審計部九十四年出國專題研究報告。
范祥偉,(民93),英國文官改革之研究(1979-2002)。台北:政治大學公共行政學系博士論文。
范祥偉、李淑娟、莫永榮,(民91),「加拿大政府業務委託外包及人力管理措施考察報告」,行政院人事行政局九十一年出國考察報告。
范祥偉、陳峰堯、懷敘,(民92),「英國高級文官、愛爾蘭及捷克考察報告」,行政院人事行政局九十二年出國考察報告。
傅岳邦,(91),「建立以能力為基礎的公部門人力資源管理」,考銓季刊,29期,頁104-117。
傅振焜譯,Peter Drucker著,(民83),後資本主義社會。台北:時報文化。
彭錦鵬,(民89),「英國政署之組織設計與運用成效」,歐美月刊,30卷3期,頁89-141。
———,(民94),「美國聯邦政府機關績效評量制度的發展」,收錄於行政機關績效管理暨績效獎金制度學術研討及觀摩會評論文集。
黃一峰,(民90),「高級文官核心能力建構之初探」,人事月刊,33卷2期,頁42-50。
黃廷合、吳思達,(民93),知識管理理論與實務。臺北:全華科技圖書公司。
黃家齊,(民91),「人力資源管理系統與組織績效—智慧資本觀點」,管理學報,19卷3期,頁415-450。
黃進發譯,Frances Horibe著,(民90),智慧資本。台北:商智出版社。
黃榮護主編,(民87),公共管理。台北:商鼎出版社。
黃朝盟,(民94),「政府組織的知識管理現狀與挑戰」,政治科學論叢,24期,頁137-168。
黃臺生,(民92),公共管理:英國文官體系的再造。台北:揚智出版社。
游玉梅,(民89a),「知識管理:二十一世紀人力資源發展的新策略(上)、(下)」,公務人員月刊,40、41期,頁24-30、39-47。
———,(民89b),「訓練部門的再造工程」,人事月刊,26卷6期,頁33-54。
詹文男,(民92),「我國產業智慧資本創造之現況」,收錄於智慧資本的創造與管理研討會會議實錄,頁 1-1—1-35 。
莫永榮,(民91),「加拿大政府服務輸送機制之研究」,收錄於國立臺北大學公共事務學院第二屆博碩士論文發表會論文集,頁135-152。
———,(民93),「政府服務委託外包的理論與實務:臺灣經驗」,台北大學公共行政暨政策學報,39期,頁135-152。
———,(民94),「加拿大聯邦政府建構中高階文官核心能力之研究」,南華大學政策研究學報,5期,頁29-60。
齊思賢譯,Lester C. Thurow著,(民89),知識經濟時代。台北:時報文化。
鄭惠文,(民92),「加拿大政府財政管理制度之初探」,南華大學政策研究學報,第3期,頁1-26。
劉宜靜,(民89),高階行政人員核心能力之分析:五國的經驗與啟示。台北:國立政治大學公共行政學系碩士論文。
劉坤億,(民90),英國政府治理模式變革之研究。台北:國立政治大學公共行政學系博士論文。
劉約蘭,(民91),「加拿大公務員甄選制度及測驗工具簡介」,考銓季刊,32期,頁104-117。
劉京偉譯,勤業顧問管理公司(Arthur Andersen Business Consulting)著,(民89),知識管理的第一本書。台北:商周出版社。
劉常勇,(民89),「知識管理與企業發展」,Available:http://cm.nsysu.edu.tw/~cyliu。
劉蘊芳譯,Thomas D. Kuczmarski著,(民89),創新K管理。臺北:經典傳訊。
葉維銓、趙麗卿、顧尚潔,(民87),瑞典、挪威政府計畫作業實務及組織管理計畫考察報告。台北:行政院研考會。
賴森本、許哲源,(民94),「行政法人監督機制之研究」,月旦法學雜誌,116期,頁77-95。
蔡秀涓,(民93),「公務人力資本之理論與政策原則:兼論加拿大政府高級公務人力資本作法」,人事月刊,38卷1期,頁13-24。
蕭武桐,(民89),行政倫理(修訂再版)。台北:國立空中大學。
蘇彩足、施能傑,(民87),各國行政革新策略及措施比較分析。臺北:行政院研考會委託研究。

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