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研究生:葉木金
研究生(外文):Mu-Chin Yeh
論文名稱:軟體專案之組織信任、參與影響力、衝突管理與群體績效之關連性
論文名稱(外文):The Relationship among Organizational Trust, Participation and Influence, Conflict Management, and Team Performance in Software Project.
指導教授:余尚武余尚武引用關係
指導教授(外文):Shang-Wu Yu
學位類別:碩士
校院名稱:國立臺灣科技大學
系所名稱:資訊管理系
學門:電算機學門
學類:電算機一般學類
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:76
中文關鍵詞:資訊軟體業軟體開發專案管理專案團隊信任衝突管理成員參與群體績效
外文關鍵詞:information software industrysoftware developementproject managementproject teamtrustconflict participationteam performance
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因應軟體專案的複雜性高,在軟體開發過程中,需要結合不同專業領域的人員來完成目標。專案團隊的組成,成員常常來自不同的部門,彼此存在不同的文化、工作經驗與態度、專業訓練、價值觀及做事的方式。在團隊中,成員對事情的看法不同,因而引起爭執或負面情緒,常會造成人際關係的緊張,專案管理者若未妥善協調與解決,衝突將直接衝擊到團隊的群體效能。
如何讓成員積極參與,發揮個人的幹勁、熱情卻不致造成衝突,就算衝突有時無法避免,但仍可以提昇衝突的解決的滿意度以增加團隊績效?本研究探討團隊成員的組織信任、參與影響力與團隊衝突、衝突解決及群體效能的相互關聯,以問卷調查方法,有效分析樣本共88份問卷,探討資訊服務業在軟體專案的發展過程中,團隊的組織信任對成員參與及成員影響力的關連性,及對衝突與群體效能的關聯性。
研究結果顯示,參與影響力與衝突解決有很高的正向相關,同時高參與影響力在衝突解決滿意度及團隊效能上與中低參與影響力有顯著的差異。參與影響力與團隊成員是否負責專案管理工作、同事信任、團隊成立時間有顯著正向相關,卻與團隊年資有顯著負向相關。團隊效率與同事信任、公司信任呈現顯著正向相關,與團隊規模呈現負向相關,而團隊效能與公司信任、衝突解決呈現正向相關,也與團隊規模呈現負向相關。
關鍵字:資訊軟體業、軟體開發、專案管理、專案團隊、信任、衝突管理、成員參與、群體績效。
In response to the high complexity of software development project, during the development process, it requires to combine people from different professional fields with cooperation in order to accomplish the goals. The composition of the project team members often come from different departments, with existence of different cultures, experiences, work attitude, professional training, social values, and way of doing things. Within the project team, members with different views of things that raise controversy or negative emotions often cause interpersonal tensions. The project manager failed to properly coordinate and solve the conflict will have a direct impact on team’s performance.
How to make team members to actively participate, to develop personal drive, passion but not causing conflict, even if the conflict is unavoidable sometimes, but still improve the satisfaction of conflict resolution to increase team performance. This research studies the relationship among organizational trust, participation and influence, team conflict, conflict resolution, and team performance in software project. We use questionnaire survey methods with effective samples of total 88 questionnaires. This questionnaire probes into the correlation between team members’ participation, members’ influence and organizational trust; as well as the correlation between the conflict and team performance in IT industry software development project.
The research results indicate that the participation influence and conflict resolution has highly positive relationship. Meanwhile, there is a significant difference in conflict resolution and team effectiveness between high participation influence and mid to low participation influence. There is a significant positive correlation between participation influence and members of the team responsible for project management, the trust of their colleagues, the team established time. But, there is a significant negative correlation between participation influence and team seniority. The trust of their colleagues, and the trust of their company has significantly positively correlated with team efficiency, but negatively correlated with the size of team. The trust of their company, and conflict resolution has significantly positively correlated with team effectiveness, but negatively correlated with the size of team.
Keywords: software industry, software development, project management, project team, trust, conflict management, participation, team performance.
Abstract III
致謝詞 V
目錄 VI
圖目錄 VIII
表目錄 IX
第1章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 4
1.3 研究流程 5
第2章 文獻回顧 7
2.1 軟體專案團隊 7
2.1.1 專案的定義與特性 7
2.1.2 專案管理 9
2.1.3 專案團隊 11
一、 團隊的定義 11
二、 團隊的類型 13
三、 團隊與軟體開發 14
2.2 成員參與和組織信任 16
2.2.1 專案團隊之成員參與 16
2.2.2 信任對團隊的影響 18
2.3 團隊衝突 20
2.3.1 衝突的意義 20
2.3.2 衝突過程模式 22
2.3.3 團隊衝突的原因 26
2.3.4 資訊系統開發與團隊衝突 28
第3章 研究方法 32
3.1 研究架構 32
3.2 研究假說 33
3.3 變項定義與衡量工具 34
3.3.1 研究變項之操作型定義 34
3.3.2 衡量工具 35
3.3.3 量表構面及信度分析 37
3.4 研究對象與抽樣方法 41
3.5 資料分析方法 42
第4章 研究結果 43
4.1 樣本資料特性 43
4.1.1 教育程度與年齡 43
4.1.2 性別與婚姻狀況 43
4.1.3 公司年資、團隊成立時間與團隊年資 44
4.1.4 團隊規模與團隊中主要負責工作 46
4.2 敍述性統計分析 47
4.2.1 成員對團隊的組織信任 47
4.2.2 成員對團隊的參與影響力、團隊衝突及衝突解決 48
4.2.3 團隊群體績效 48
4.3 研究變項的關係檢定 49
4.3.1 相關分析 49
4.3.2 個人屬性、組織信任和參與影響力的關係 50
4.3.3 參與影響力在團隊衝突、衝突解決及群體績效上的差異 52
4.3.4 個人屬性、組織信任、團隊衝突、衝突解決和團隊績效的關係 53
4.3.5 團隊衝突、衝突解決滿意度在群體績效上的交互作用 55
4.4 分析結果整理 57
第5章 結論與建議 58
5.1 研究結論 58
5.2 管理意涵 60
5.3 研究貢獻 62
5.4 研究限制與對後續研究者之建議 63
參考文獻 65
附錄 72
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