跳到主要內容

臺灣博碩士論文加值系統

(44.201.97.138) 您好!臺灣時間:2024/09/20 16:35
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果 :::

詳目顯示

我願授權國圖
: 
twitterline
研究生:蕭銘揚
研究生(外文):Ming-Yang Hsiao
論文名稱:部落格之電子口碑來源可信度、網站體驗對認知價值影響之研究
論文名稱(外文):The Effects of Source Credibility of Online Word-of-Mouth, web users' Experience on Consumers’ perceived value for BLOG
指導教授:周建亨周建亨引用關係
指導教授(外文):Chine-Heng Chou
學位類別:碩士
校院名稱:中國文化大學
系所名稱:國際企業管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:94
中文關鍵詞:部落格網路口碑來源可信度體驗行銷
外文關鍵詞:WEB 2.0BLOGonline word-of-mouthsource credibilityexperience marketingperceived value
相關次數:
  • 被引用被引用:4
  • 點閱點閱:528
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:21
近年來蓬勃發展的部落格(BLOG)可以說是WEB2.0網路互動時代來臨後,最具有WEB 2.0代表性的傳播模式,某種程度上已取代傳統媒體的力量,展現其無遠弗屆的影響力。
藉由部落格發表的資訊,使人們能更夠快速且真實的接受資訊,了解事情的發展、接受不同於傳統媒體的資訊與觀點,並且參與其中。部落格成為另一種主流發聲管道,也成為廣大網友自由抒發個人意見的園地。這些撰寫部落格的部落客,於是成為網路上快速發展的新興族群。
部落格廣為被探討的,是其在對於資訊傳播上的革新與商業活動獲利上的潛力,然而回歸根本,一個部落格畢竟需要受網友歡迎,才可能展現其影響力。
因此本文嘗試分析部落格行銷,找出部落格網路口碑的來源可性度、體驗行銷與網友對部落格的顧客認知價之間的關係。希望藉由這個研究歸納出一個成功的部落格需要具備的要素,以及受歡迎的原因,以供廣大部落客族群或公司等往後架構部落格的參考。
In recent years, the vigorous development of BLOG can be regarded the most representative media mode in WEB 2.0 after the coming era of WEB 2.0 inter dynamic network. It has replaced the strength of traditional media to a certain extent and represents its broad affection. How ever, nothing but a popular BLOG can show the affections.
The information issue in BLOG enable people to get information and its development more quickly and real. It is also makes people accept the things and standpoints different from the traditional media and participate in it. These bloggers written BLOGS, become the fast-developing new ethnic group in internet now days.
The research try to analyze BLOG marketing, and try to find out the relationship between source credibility of BLOG electronic word-of-mouth and BLOG customer Perceived Value, and try to find out the relationship between BLOG experience marketing and BLOG customer Perceived Value. IT is expectative to rely on the research to find out what’s A popular BLOG consist of components and reasons. And to provide references to someone who want to keep and update a BLOG.
內 容 目 錄
中文摘要................................................  ii
英文摘要................................................ iii
誌謝辭.................................................. iv
內容目錄................................................  v
表目錄.................................................. vii
圖目錄.................................................. viii
第一章 緒論.............................................  1
  第一節 研究背景與動機.................................  1
  第二節 研究目的......................................  4
  第三節 觀念性架構.....................................  4
  第四節 研究範圍與限制.................................  5
第二章 文獻探討..........................................  7
  第一節 部落格........................................  7
  第二節 認知價值的定義.................................. 15
  第三節 網路口碑........................................ 18
  第四節 來源可信度....................................... 21
  第五節 體驗行銷........................................ 25
  第六節 研究假設........................................ 38
第三章 研究方法............................................ 39
  第一節 收及方法與資料來源................................ 39
  第二節 變數操作型定義與問券設計........................... 39
  第三節 資料來源與資料收集方法............................. 46
  第四節 統計分析方法與分析架構............................. 48
第四章 資料分析方法......................................... 51
  第一節 體驗行銷量表之信度分析............................. 51
  第二節 訊息來源可信度亮表之信度分析........................ 54
  第三節 顧客認知價值量表之信度分析...........................55
  第四節 體驗行銷、來源可信度與顧客認知價值與控制變數之關係.... 57
  第五節 體驗行銷、訊息來源可信度與顧客認知價值之關係......... 60
第五章 研究結果與建議........................................ 68
  第一節 主要研究發現及行銷涵義............................. 68
  第二節 研究建議......................................... 70
文獻參考................................................... 71
附錄 問券.................................................. 91
一、中文部份:
Dan Gillmor(2004),草根媒體-部落格傳奇,台北:美商歐格萊禮股份有限公司台灣分公司。

Gslin(2005),Fake Blog與樂多,上網日期2005年2月13日,取自http://gslin.org/2005/02/23/626/。

Makzhou(2005),商業應用,上網日期2005年2月13日,取自http://makzhou.Blogbus.com/logs/2005/02/1015572.html。

Misner, I. R.(1994),口碑式行銷(方華恩譯),初版,台北:高寶國際有限公司。

PC Office (2005),個人行銷從建立你的BLOG開始!! Edition 97, pp.123-132。

Pine, B. J., & Gilmore, J. H. (2003),體驗經濟時代(夏業良、魯煒譯),台北:經濟新潮社。

Rosen, E.(2000),口碑行銷(林德國譯),初版,台北:遠流出版社。

RoyBoy(2004),為什麼網誌平臺在Google的檢索比傳統網站更優越,上網日期2004年11月11日,取自
http://roy.nicetypo.com/nt/roylee.nsf/contentBypermaLink/0D7AE9C02B8BDBF048256E19004D5191。

Schmitt, B. H.(1999),體驗行銷(王育英、梁曉甇譯),台北:經典傳訊。

Weaver2000(2004),說說Blog中的Trackback(引用)功能,上網日期2004年12月8日,取自
http://www.donews.net/weaver2000/archive/2004/12/08/197144.aspx。

WebLeOn(2005),Blog.告:原罪乎,上網日期2005 年4 月13日,取自http://webleon.net/2005/04/Blog.html。

Wright, J. (2006),部落格行銷(洪慧芳譯),台北:麥格羅˙希爾。

方興東(2004),BBS、博客和公共話語權,上網日期2004年12月,取自http://www.Blogchina.com。

周文卿(2006),評台彎YAHOO!奇摩併購無名小站,MIC資策會情報顧問產業研究報告。

吳素華(2005),部落格(Blog)定期調查認知率將近九成,上網日期2005年5月17日,取自
http://www.find.org.tw/0105/news/0105_news_disp.aspx?news_id=3713。

林克寰(2003),名家專欄︰部落與部落格,上網日期2003 年9月2日,取自http://www.openfoundry.org/article.pl?sid=04/10/07/0955211&mode=thread。

林克寰(2004),妳不能不知道的部落格,上網日期2005年1月11日,取自http://jedi.org/Blog/archives/003856.html#entry。

林克寰(2005),信任,上網日期2005年3月31日,取自
http://jedi.org/Blog/archives/004929.html#entry。

林克寰(2003),BLOG 架站實務:使用Movable Type,台北:旗標出版股份有限公司。

洪波(2005),本Blog的TrackBack 地址,上網日期2005年1月11日,取自http://www.donews.net/keso/archive/2005/01/11/236003.aspx。

洪波(2005),與劉一賜喝咖啡:Blog是什麼?,上網日期2005年1月14日,取自http://www.donews.net/keso/archive/2005/01/14/239530.aspx。

陳信宏(2006),從Blog使用目的,探索部落格商機,國立台灣科技大學管理系碩士論文。

陳信宏、周樹林(2006),Blog獲利方式與案例分析,MIC資策會情報顧問產業研究報告。

陳思懿(2004),網路口碑來源可信度對訊息信任之影響,國立台灣科技大學企業管理系碩士論文。

陳佳靖(2005),網誌讀者認為網誌的內容遠比傳統媒介要來得「有用」,資策會FIND,上網日期2005年3月25日,取自
http://www.find.org.tw/0105/news/0105_news_disp.aspx?news_id=3617。

創市際R市場研究顧問公司(2005),臺灣部落熱(Blog)觀察,上網日期2005年4月28日,取自
http://www.insightxplorer.com/news/news_04_28_05.html。

黃彥達(2007),企業網站的 Web 2.0之路(上)2.0的三大好處,上網日期2007年1月28日,取自http://www.digitalwall.com/scripts/display.asp?UID=364。

黃彥達(2007),企業網站的 Web 2.0之路(中)企業網站Blog化,上網日期2007年2月4日,取自http://www.digitalwall.com/scripts/display.asp?UID=366。

黃彥達(2007),企業網站的 Web 2.0之路(下)企業網站物件化,上網日期2007年2月11日,取自http://www.digitalwall.com/scripts/display.asp?UID=367。

數位之牆(2006),Web 2.0革命(一)~(十),取自
http://www.digitalwall.com/scripts/display.asp?UID=342~351。

劉基欽(2005),Blog特性對Blog信任之影響,國立台灣科技大學企業管理系碩士論文。

劉一賜(2004),【縱橫網路】企業網誌創造話題行銷,上網日期2004年11月17日,取自
http://marketing.chinatimes.com/ItemDetailPage/ProfessionalColumnist/ProfessionalColumnistContentByAuthor.asp?MMContentNoID=12385。

劉楚慧(2007),部落客使用行為分析,MIC資策會情報顧問產業研究報告。

闕克儒(2004),網路匿名性、企業形象與關係品質對網路口碑影響之研究-以線上遊戲為例,國立中興大學企業管理學系碩士論文。

二、英文部分:
Aaker, D.A. and G.T. Ford (1983).Unit Pricing Ten Years Later: A Replication. Journal of Marketing, Vol. 47, Winter, pp. 118-22.

Aladwani, A. M.and Palvia, P.C.(2002).Developing and validating an instrument for measuring user-perceived web quality. Information & Management,39, pp.467-476.

Anderson, Eugene W. (1998).Customer Satisfaction and Word-of-Mouth. Journal of Service Research, Vol.1, August, pp.5-17.

Andrew, T. Norman and Cristel A. Russell(2006).The Pass-Along Effect: Investigating Word-of-Mouth Effects on Online Survey Procedures. Journal of Computer-Mediated Communication ,11 (4): 1085-1103.

Applbaum, Ronald F. and Karl W.E. Anatol(1972). The Factor structure of source credibility as a function of the speaking situation. Speech Monographs, 39.PP216-222.

Ardnt, J.(1967). Word of Mouth Advertising: A Review of the Literature. New York: Advertising Research Foundation.

Arndt, Johan(1967b).Word of Mouth Advertising and Informal Communication, in D. F. Cox (ed.), Risk Taking and Information Handling in Consumer Behavior. Boston: Harvard Business University, pp.188-239.

Arndt, Johan (1967c). Word of Mouth Advertising: A Review of the Literature. New York: Advertising Research Federation.

Bansal, Harvir S., and Peter A. Voyer(2000).Word-of-Mouth Process Within a Services Purchase Decision Context. Journal of Service Research, Vol. 3, No. 2: 166-177.

Bayus, Barry L(1985).Word of Mouth: The Indirect Effects of Marketing Efforts .Journal of Advertising Research ,Vol. 25, Iss. 3 Jun/Jul: 31-39.

Bansal, Harvir S. and Peter A. Voyer (2000).Word-of-Mouth Processes within a Services Purchase Decision Context. Journal of Service Research, 3(2), November, 166-177.

Bickart, Barbara and Robert M., Schindler(2001).Internet Forums as Influential Sources of Consumer Information. Journal of Interactive Marketing, Vol. 15, Issue 3, pp.31-40.

Bill Mitchell and Bob Steele (2005). Earn Your Own Trust, Roll Your Own Ethics, Transparency and Beyond,Available:
http://www.poynter.org/content/resource_popup_view.asp?id=34211.

Blood, R. (2000). Weblogs: A history and perspective, Available: http://www.rebeccablood.net/essays/weblog_history.html.

Blood, R. (2002). The Weblog Handbook: Practical Advice on Creating and Maintaining Your Blog. Cambridge, MA: Perseus Publishing.

Bone, PR (1992). Determinants of WOM communication during product consumption. In A. Sherry & B. Sternthal (Eds.). Advances in consumer research, Vol. 19, pp. 579-583.

Bone, P. F., (1995). Word-of-mouth Effects on Short-term and Long-term Product Judgements. Journal of Business Research, 32, 213-223.

Bonnie, A. N., Diane, J. S., Michelle, G. & Luke, S., (2004).Why we blog. Association for Computing Machinery. Communications of the ACM, 47(12), 41.

Bonnie A. Nardi,Diane J. Schiano and Michelle Gumbrecht (2004).Blogging as Social Activity, or, Would You Let 900 Million People Read Your Diary,Available:
http://home.comcast.net/~diane.schiano/CSCW04.Blog.pdf.

Borders, G. L. & Kirk, R.,(2005).Blogs in Campaign Communication. American Behavioral Scientist, 49(4), 548-559.

Brady, Mark(2005).logging: Personal Participation in Public Knowledge-Building on the web. Chimera Working Paper Number: 2005, 2, Essex University.

Bristor, J. M. (1990). Enhanced Explanations of Word of Mouth Communications: The Power of Relationships. Research in consumer behavior, (4), 51-83.

Brown, J. J., & Reingen, P. H. (1987) .Socialities and world-of-mouse referral.
behavior.Journal of Consumer Research, 14, 350-362.

Bruce, W. D., (2005).BLOGS: The New Information Revolution?. Information Management Journal, 39(5), 38.

Chen, Z. and Dubinsky, A. J.(2003).A conceptual model of perceived customer value in e-commerce: A preliminary investigation .Psychology & Marketing, Vol. 20, No. 4, pp. 323-347.

Chris Taylor (2004). Person of the year 2004,10 Thing We Learned About Blogs,Available:
http://www.time.com/time/personoftheyear/2004/poymoments.html.

Cooper, D.R. and Emory, C.W.(1995). Bussiness Research Methods,5th edition, Richard D. Irwin.

Craig,C. Samuel and John M. McCann (1978).Assessing Communication Effects of Energy Conservation. Journal of Consumer Research, Vol. 5, No. 2, September, 82-88.

Dan Gillmor. (2002). The Whys and Hows of WeBlogs,Available:http://www.siliconvalley.com/mld/siliconvalley/business/columnists/dan_gillmor/ejournal/2529085.htm.

Dave Winer. (2003). What makes a weBlog a weBlog, Available:http://Blogs.law.harvard.edu/whatMakesAWeBlogAWeBlog.

Dearstyne B. W., (2005).Blogs: The New Information Revolution.The Information Management Journal, 39(5), 38-44.

DeBono, Kenneth G. and Richard J. Harnish(1988).Source Expertise, Source Attractiveness, and The Processing of Persuasive Information: A Functional Approach. Journal of Personality and Social Psychology, 55 (4): 541–546.

Dichter, Ernest(1966).How Word-of-Mouth Advertising Works. Harvard Business Review, No. 6, November-December, 147-166.

Dickson,P. and A. Sawyer (1985).Point of Purchase Behavior and Price Perceptions of Supermarket Shoppers. Marketing Science Institute Working Paper Series.

Dodds, W.B. and K.B. Monroe (1985).The Effect of Brand and Price Information on Subjective Product Evaluations. Advances in Consumer Research, Vol. 12, E.C. Hirschman and M.B. Holbrook, eds. Provo, UT: Association for Consumer Research, pp. 85-90.

Dodds,W. B., Monroe, K. B., & Grewal, D. (1991).Effects of price, brand, and store information on buyers’ product evaluations. Journal of Marketing Research, 28(3), 307-319.

Duhan, Dale F.,Scott D. Johnson, James B. Wilcox, and Gilbert D. Harrell.(1997).Influences on Consumer Use of Word-of-Mouth Recommendation Sources. Journal of the Academy of Marketing Sciences,25 (4): 283-295.

Dvorak, John C. 2002.The Blog Phenomenon. PC Magazine. Retrieved February 24, 2002,available: http://www.pcmag.com/print_article/0,3048,a=21865,00.asp.

Embrey, T. R., (2002). You blog, we blog: A guide to how teacher-librarians can use Weblogs to build communication and research skills. Teacher Librarian, 30(2), 7.

Engel,J. F., Blackwell, R. D., & Miniard, P. W. (1995). Consumer Behavior (8th ed.). New York: The Dryden Press.

Fong, John and Suzan Burton(2006).Online Word-of-Mouth: A Comparison of American and Chinese Discussion Boards. Asia Pacific Journal of Marketing and Logistics,18 (2), 146-156.

Gelb, Betsy and Madeline Johnson(1995).Word-of-Mouth Communication: Causes and Consequences. Journal of Health Care Marketing,1995 ,Vol. 15, No. 3, Fall, pp54-58.

Gelb, Betsy D., and Suresh Sundaram (2002).Adapting to Word of Mouse. Business Horizons, summer, pp. 21-25.

Gruen, Thomas W., Talai Osmonbekov and Andrew J. Czaplewski.(2005).eWOM: The Impact of Customer-to-Customer Online Know-How Eexchange on Customer Value and Loyalty.Journal of Business Research, 59 (4): 449-456.

Ha, Hong Youl.(2002).The Effects of Consumer Risk Perception on Pre-Purchase Information in Online Auctions: Brand, Word-of-Mouth, and Customized Information. Journal of Computer-Mediated Communication,8 (1). Retrieved September 23, 2005,available:http://jcmc.indiana.edu/vol8/issue1/ha.html.

Ha, H. Y. & Perks, H.,(2005).Effects of consumer perceptions of brand experience on the web: Brand familiarity, satisfaction and brand trust. Journal of Consumer Behavior, Vol 4 No6, pp438-452.

Hanson, W. A. (2000). Principles of Internet Marketing, Ohio: South-Western College Publishing.

Herring, S. C., Scheidt, L. A., Bonus, S. & Wright, E. (2004).Bridging the Gap: A Genre Analysis of Weblogs.Hawaii International Conference on Systems Science, HICSS-37. Indiana University, Bloomington.

Herring, S., Kouper, I., Mercure, S., Paolillo, J., Scheidt, L. A., Bonus, S., Welsch, P.,& Wright, E.(2005).Social Network Dynamics in the Blogosphere. The BlogResearch on Genre (BROG) Project,
Available:http://www.blogninja.com/sunbelt05.brog.ppt.

Herr, P.M., F.R. Kardes, and J. Kim.Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility–Diagnosticity Perspective. Journal of Consumer Research, Vol. 17, Iss. 4 (1991): 454–462.

Hewitt, H., (2005).Blog: Understanding the Information Reformation That's Changing Your World. Thomas: Nelson Incorporated.

Hourihan M. (2002). What We're Doing When We Blog. June 13, 2002,Available:http://www.oreillynet.com/pub/a/javascript/2002/06/13/megnut.html.

Jim Kukral (2005). BlogKits Blog Survey Offers Bloggers Attitudes About Advertising & Blogs, Available:
http://www.Blogkits.com/cgi-bin/artman/publish/article0019.shtml.

Jorn barger (1999) .WeBlog resources FAQ, Available:
http://www.robotwisdom.com/weBlogs/.

Kathy E. Gill (2004). How can we measure the influence of the Blogosphere, Available: http://faculty.washington.edu/kegill/pub/www2004_keg_ppt.pdf.

Kerlinger,F.N. (1986).Foundations of Behavioral Research. 3rd ed., NEW York:CBS College Publish.

Kortge, G.D. & Okonkwo, P.A.(1993). Perceived value approach to pricing. Industrial Marketing Management, 22, 133-40.

Lang, E. M., (2005).Would You, Could You, Should You Blog?. Journal of Accountancy, 199(6), 36-42.

Lee Rainie (2005). The state of Blogging, Available:
http://www.pewinternet.org/pdfs/PIP_Blogging_data.pdf.

Liton R. (2002). Biography, Available:http://lipton.typepad.com/about.html.

Mortensen, T. & Walker, J., (2002).Blogging Thoughts: Personal Publication as an Online Research Tool. Paper presented at the Researching ICTs in Context, Morrison.

Natalie S. Glance, Matthew Hurst and Takashi Tomokiyo (2004). BlogPulse: Automated Trend Discovery for WeBlogs, Available:http://www.Blogpulse.com/papers/www2004glance.pdf.

Nardi, Bonnie A., Diane J. Schiano, Michelle Gumbrecht and Luke Swartz.(2004). I’m Blogging This: A Closer Look at Why People Blog, available :http://www.ics.uci.edu/~jpd/classes/ics234cw04/nardi.pdf.

Neter, J.,Kutner,H.M.,Wasserman W., and Nachtsheim J. c.(1996).Applied Linear Regression Models, 3rd ed., The McGraw-Hill Companies,Inc.

Norman, Andrew T. and Cristel A. Russel(2006).The Pass-Along Effect: Investigating Word-of-Mouth Effects Online Survey Procedures. Journal of Computer-Mediated Communication,1 (4): 1085–1103.

Ohanian(1990).Construction and validation of a scale to measure celebrity endorsers' perceived expertise, trustworthiness, and attractiveness. Journal of Advertising ,Vol 19, number3, 1990.

Ohanian(1991).The impact ofcelebrity spokespersons' perceived image on consumers' intention to purchase. Journal of Advertising ,31.

Owens,D.D.(2000).The Experiences Economy. Franchising World,No.32,No.1,pp.11.

Parasuraman, A. and D. Grewal (2000).The Impact of Technology on the Quality-Value-Loyalty Chain:A Research Agenda. Journal of the Academy of Marketing Science, Vol. 28, No. 1, pp. 168-74.

Pew Internet & American life project (2005).The state of blogging,Available:http://www.pewinternet.org/pdfs/PIP_blogging_data.pdf.

Pine II,Joseph B. and James H. G. (1998).Welcome to the Experience Economy. Harvard Business Review, July-August,pp. 49-105.

Pine and Gilmore(1999).The Experiences Economy:Work is Theaert and Every Business a State, Massachusetts. Harvard Business School Press,pp.25-42.

Rebecca MacKinnon (2005). Blogging. Journalism & Credibility: Battleground and Common Ground,Available:
http://cyber.law.harvard.edu:8080/webcred/wp-content/webcredfinalpdf_01. pdf .

Richins, Marsha L. & Terri Root-Schaffer (1988).The Role of Involvement and Opinion Leadership in Consumer Word-of-mouth: An Implicit Model Made Explicit. Consumer Research, ed. Michael J. Houston. Provo. UT: Association for Consumer Research, Vol. 15, p. 32-36.

Rosen, Emanuel(2000).The Anatomy of Buzz: How to create Word-of-Mouth, (1st ed.) New York, MA: Currency.

Schimtt , B.(1999).Experiential Marketing. Journal of Marketing Management, 15, 53-67.

Sheth, J.N., B.I. Newman, and B.L. Gross (1991a). Consumption Values and Market Choice. Cincinnati, Ohio: South Western Publishing.

shavsky, R.W. (1985).Perceived Quality in Consumer Decision Making: An Integrated Theoretical Perspective. Perceived Quality, J. Jacoby and J.C. Olson, eds. Lexington, MA: Lexington Books, pp. 3-29.

Sheth, J.N., B.I. Newman and B.L. Gross (1991b).Why We Buy: A Theory of Consumption Values. Journal of Business Research, Vol. 22, Mar., pp. 159-70.

shavsky, R.W. (1985).Perceived Quality in Consumer Decision Making: An Integrated Theoretical Perspective. Perceived Quality, J. Jacoby and J.C. Olson, eds. Lexington, MA: Lexington Books, pp. 3-29.

Silverman, G. (1997).How to Harness The Awesome Power of Word of Mouth. Direct Marketing Garden City: Nov 1997. Vol. 60, Iss. 7; pp. 32-37.


Slater, S.F. and J.C. Narver (1994). Marketing Orientation, Consumer Value, and Superior Performance. Business Horizons, Vol. 37, Mar.-Apr., pp. 22-8.

Sternthal, Brian, Lynn W Phillips and Ruby Dholakia(1978). The Persuasive Effects of Source Credibility: A Situational Analysis. The Public Opinion Quarterly, 42 (3): 285-314.

Sussan, Fiona(2005).The added-value of online word-of-mouth (eWOM) to advertising in new product adoption: An empirical analysis of the movie industry. City University of New York.

Sweeney, J.C., & Soutar, G.N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77 (3), 203-220.

Tadanobu, Furukawa, Tomofumi Matsuzawa Yutaka Matsuo; Koki Uchiyama, and Masayuki Takeda(2006).Analysis of User Relations and Reading Activity in Weblogs. Electronics and Communications in Japan, 89 (12): 1258-1266.

Thomas W Gruen,,Talai Osmonbekov,Andrew J Czaplewski(2005).eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty.Journal of Business Research,New York, Apr 2006.Vol.59,Iss.4;pg.449.

Thorson,Kjerstin S. and Shelly Rodgers(2006). Relationship between Blogs as eWOM and Interactivity, Perceived Interactivity,and Parasocial Interaction. Journal of Interactive Advertising, 6 (2): 39-50.

Tim O`Reilly .What Is Web 2.0,Available: http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html.

Tristam Bielecki (2004). Why Blogs Perform Better than Regular Websites in Google Rankings,Available: http://Blogopoly.Blogspot.com/archives/2004_01_01_Blogopoly_archive.html#107355775033153776.

Trammel, Kaye D.(2006).Blog Offensive: An Exploratory Analysis of Attacks Published on Campaign Blog Posts from A Political Public Relation Perspective. Public Relations Review,32 (4): 402-406.

Vantrappen, H. (1992), Creating Consumer Value by Streamlining Business Processes. Long Range Planning, Vol. 25, Feb., pp. 53-62.

Welford, B.(2006). Word of Blog Marketing, available:http://blog.cre8asite.net/bwelford/2006/08/word-of-blog-marketing/.

Westbrook, R.A. (1987). Product/Consumption-Based Affective Responses and Postpurchase Processes. Journal of Marketing Research, Vol. 24, pp. 258-270.

Woodruff, R.B.(1997). Consumer Value: The Next Source of Competitive Advantage. Journal of the Academy of Marketing Science, Vol. 52, Spring, pp. 139-53.

Woodside, Arch G. and J. William Davenport(1974).The Effect of Salesman Similarity and Expertise on Consumer Purchasing Behavior. Journal of Marketing Research, Vol. 11, No. 2, May, 198-202.

Yang, Z. & Peterson, R.T (2004). Customer perceived value,
satisfaction, and loyalty: The role of switching costs. Psychology & Marketing, 21 (10), 799–822.

Zeithaml, V.A and L. Berry (1987).he Time Consciousness of Supermarket Shoppers. working paper, Texas A&M University.

Zeithaml, Valarie A. (1988).Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence. Journal of Marketing, Vol.52 (July), pp.2-22.

Zeithaml, V.A. and A. Kirmani1 (1993). Advertising, Perceived Quality, and Brand Image,.D. Aaker, and A.L. Biel, etc., Brand Equity & Advertising: Advertising''s Role in Building Strong Brands, Iowa City: Lawrence Erlbaum Associates, Inc., pp. 145.
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top