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研究生:張富婷
研究生(外文):Fu-Ting, Chang
論文名稱:心理契約與角色內行為、角色外行為、反生產力行為之關係研究
論文名稱(外文):The Research of Relationship Psychological contract, In-role behavior, Extra-role behavior and Counterproductive Behavior
指導教授:楊濱燦楊濱燦引用關係
指導教授(外文):Bin-Tsann, Yang
學位類別:碩士
校院名稱:中國文化大學
系所名稱:國際企業管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:73
中文關鍵詞:心理契約角色內行為角色外行為反生產力行為
外文關鍵詞:psychological contractin-role behaviorextra-role behavior and counterproductive behavior
相關次數:
  • 被引用被引用:2
  • 點閱點閱:353
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:2
近年來,企業在全球化的趨勢中,面臨了職場、產業疆界的變動,紛紛利用各項組織變革的措施,期望增加在人力資源運用上增加彈性以提升競爭力,在一連串的組織變革之下,員工可能因此感覺到組織違背了與員工之間的心理契約,因而造成員工對於組織的信任以及承諾感大幅滑落,而關係著組織維持整體運作能力的,除了有形的工作規範制度之外,組織與個體之間存在的心理契約(psychological contract)影響著員工工作行為及工作態度,進而影響員工工作績效的表現,過去關於心理契約的研究著重在與員工的角色內行為與角色外行為,與員工負向行為相關的研究有限,本研究探討心理契約與角色內行為、角色外行為與反生產力行為之關係。本研究透過便利性抽樣的方式,針對台灣地區服務業中之便利商店業內之基層主管與基層員工進行問卷調查,本研究共回收470份問卷,研究結果發現:(1)交易型契約有利於員工角色內行為的產生(2)交易型契約不利於員工反生產力行為的產生(3)關係型契約有利於員工角色內行為的產生(4)關係型契約有利於員工角色外行為的產生(5)關係型契約不利於員工反生產力行為的產生。最後本研究依據研究結果進一步說明在管理實務及未來學術研究上的意涵。
Facing the variation of the vocational fields and industrial boundaries, enterprises, in the trend of globalization, are using any measures of organizational change to enhance the flexibility of the performance of human resource as well as increasing the competitiveness.
Under a string of organizational change, employees may have feelings that the organization to go against the psychological contract with them and cause them lost their trust and responsibility for the organization extremely. Besides the physical job specifications, the psychological contract, which can not only affect the employees’ behavior and attitude but also influence the employees’ performance, between the organization and individual employee can has a combination with the production of the operation of the integral organization.
In the past, the studies of psychological contract focus more on the employees’ in-role behavior and extra-role behavior, for the employees’ counterproductive behavior is limited. By the mode of convenience sample, this study surveys the employees of grass roots and the supervisors in the convenient stores, the service industry, in Taiwan. The total 470 valid questionnaire responses were obtained and revealed the followings:
1. Transactional contract is favorable to account for the employees’ in-role behavior.
2. Transactional contract is unfavorable to account for the employees’ counterproductive behavior.
3. Relational contract is favorable to account for the employees’ in-role behavior.
4. Relational contract is favorable to account for the employees’ extra-role behavior.
5. Relational contract is unfavorable to account for the employees’ counterproductive behavior.
In the end, this study interprets the meaning of practice in management and for future studies based on the result.
中文摘要 ....................iii
英文摘要 ....................iv
誌謝辭  ....................vi
內容目錄 ....................vii
表目錄  ....................ix
圖目錄  ....................x
第一章  緒論
第一節 研究背景與動機............1
第二節 研究問題與研究目的..........3
第三節 研究架構與研究假設..........5

第二章  文獻探討
  第一節 心理契約...............10
  第二節 角色內行為與角色外行為........15
  第三節 反生產力行為.............20
第三章 研究方法
第一節 變數的衡量與問卷設計.........23
第二節 研究樣本與資料蒐集..........26
第三節 資料分析方法.............28
第四章 分析結果
第一節 基本資料分析..............30
第二節 相關分析................33
第三節 迴歸分析................36
第五章 結論與建議
第一節 結論..................46
第二節 建議..................51
參考文獻 ....................54
附錄 研究問卷..................69
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