參考文獻及書目
一、中文文獻：
1.行政院主計處（2006），國民所得統計年報。
2.行政院主計處（2006），國民所得統計摘要。
3.黃秋香（2006），「連鎖餐飲業之現況與趨勢」，台灣經濟研究院。
4.黃柏彰（2003），「廠商行銷方案對顧客滿意度、知覺價值、忠誠度影響之研究-以行動通訊產業為例」，成功大學交通管理科學系碩士論文。5.黃建達，(2000)，主管與部屬人際交換關係之決定要素及其對部屬工作態度影響之研究，國立中央大學人力資源管理研究所碩士論文。6.經濟部商情資訊網（2006）。
7.經濟部統計處（2006）。
8.許士軍（2001），管理學，東華書局。
9.李弘暉（1997），「團隊原理」，中國行政評論，6（2），pp.73-86。10.譚愷悌（2003），「轉換型領導對團隊凝聚力、群組效力與組織公民行為之影響」，世新大學觀光學系碩士學位論文。11.樊景立（1978），「紡織廠女作業員離職行為之研究」，國立政治大學企業管理研究所碩士論文。
12.吳振昌（2001），「預期組織變革不確定感對部屬工作反應影響之實證研究」，國防大學國防管理學院碩士學位論文。13.張文華（2000），「組織信任之初探」，人力發展月刊，第80期，頁14-27。14.鄭伯壎（1995），「差序格局與華人組織行為」，本土心理學研究，第三期，頁142-219。15.林維林 (民 85)，轉換型、交易型領導行為與領導效能關係之研究 - 以台灣省政府建設廳為個案分析，私立東海大學公共行政管理研究所碩士論文。二、外文文獻：
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