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研究生:吳偉琦
研究生(外文):Wu, Wei-Chi
論文名稱:台南地區私立大學校院行政人員職場壓力對工作活力影響之評估-以情緒智力為調節變項
論文名稱(外文):The Influence of Workplace Stress to Job Vigor on Administrative Staff of Private Universities and Colleges in Tainan Area-Using Emotional Intelligence as Moderating Variables
指導教授:李金泉李金泉引用關係
學位類別:碩士
校院名稱:南台科技大學
系所名稱:技職教育與人力資源發展研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:138
中文關鍵詞:職場壓力工作活力情緒智力
外文關鍵詞:workplace stressjob vigoremotional intelligence
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本研究乃探討台南地區私立大學校院行政人員職場壓力對工作活力影響之評估,並以情緒智力為調節變項。此研究經由文獻探討所得之理論架構發展出相關問卷。研究對象為台南地區私立大學校院的行政人員,共計發放393份問卷;有效問卷的回收率為94.91%。統計方法則採用描述性統計、t考驗、單因子變異數分析、相關與多元迴歸分析等方法。
本研究之結論,如下所述:
一、台南地區私立大學校院行政人員職場壓力因素組成層面為「需求」、「控制」、「支持」、「關係」、「角色」、「變革」;行政人員在職場壓力因素感受程度,顯著高於中等程度,其中以變革向度為最高。
二、台南地區私立大學校院工作活力因素組成層面為「身體強健」、「認知活躍」、「情緒能量」;行政人員在工作活力因素感受程度,顯著高於中等程度,其中以情緒能量為最高。
三、台南地區私立大學校院行政人員情緒智力因素組成層面為「自我情緒評鑑」、「對他人的情緒評估」、「情緒的調節」、「情緒運用」;行政人員在情緒智力因素感受程度,顯著高於中等程度,其中以自我情緒評鑑為最高。
四、行政人員不同的個人背景變項在職場壓力各向度有顯著差異
五、行政人員不同的個人背景變項在工作活力各向度有顯著差異。
六、行政人員不同的個人背景變項在情緒智力各向度有顯著差異。
七、職場壓力對工作活力具有顯著相關。
八、情緒智力對職場壓力具有顯著相關。
九、情緒智力對工作活力具有顯著相關。
十、職場壓力與情緒智力對工作活力具有預測力。
十一、職場壓力與情緒智力之交互作用效果對工作活力具有影響力。
This study was to investigate the influence of workplace stress on job vigor on the administrative staff-using emotional intelligence as an moderating variable. The study was based on the questionnaire survey guided by the theoretical framework developed from archive research. The participants were the administrative staffs from private universities and colleges of Tainan area. A total of 393 questionnaires were sent, then the valid returned questionnaires were at a rate of 94.91%. The statistical techniques applied were descriptive statistics method, t-test, one-way ANOVA, correlation analysis and multiple regression analysis.
As follows, the major findings of this study are:
1. The factors of workplace stress include demand, control, support, relationship, role, and change. The sensibility of risk factors for administrative staffs at private colleges in the Tainan area is significantly higher than medium degree, and the change especially have the highest dimension.
2. The factors of job vigor on administrative staffs are constituted by physical strength, cognitive liveliness, and emotional energy. The sensibility of job vigor for administrative staffs is significantly higher than medium degree, and emotional energy especially has the highest level.
3. The factors of emotional intelligence on administrative staffs are constituted by self emotional appraisal, other’s emotional appraisal, regulation of emotion, and use of emotion. The sensibility of emotional intelligence on administrative staffs is significantly higher than medium degree, and the appraisal of emotions by themselves has the highest level.
4. The differences from the backgrounds of the individuals on the administrative staffs showed significant differences in the various dimensions of the risk factors of workplace stress.
5. The differences from the backgrounds of the individuals on the administrative staffs showed significant differences in the various dimensions of job vigor.
6. The differences from the backgrounds on administration staffs showed significant differences in the various dimensions of emotional intelligence.
7. Workplace stress has a significant correlation with job vigor.
8. Emotional intelligence has a significant correlation with workplace work.
9. Emotional intelligence has a significant correlation with job vigor.
10.Workplace stress and emotional intelligence are predictors for job vigor.
11.Workplace stress and emotional intelligence have interactive impacts on job vigor.
目  次
誌謝 i
中文摘要 ii
英文摘要 iii
目次 iv
表目錄 vi
圖目錄 ix
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的、研究問題與研究假設 3
第三節 名詞解釋 4
第四節 研究範圍與限制 6
第二章 文獻探討 7
第一節 私立大專校院現況及面臨問題 7
第二節 職場壓力理論及相關研究 12
第三節 情緒智力理論及相關研究 24
第四節 工作活力理論及相關研究 43
第三章 研究方法 54
第一節 研究架構 54
第二節 研究流程 55
第三節 研究樣本 58
第四節 研究工具 59
第五節 資料分析方法 70
第四章 資料分析與討論 72
第一節 研究樣本描述分析 72
第二節 個人背景變項對整體職場壓力評估之差異分析 75
第三節 個人背景變項對職場壓力、工作活力及情緒智力之差異分析 82
第四節 職場壓力、工作活力及情緒智力之相關性分析 107
第五節 職場壓力與工作活力對情緒智力多元迴歸分析 110
第六節 假設驗證結果 114
第五章 結論與建議 115
第一節 結論 115
第二節 建議 118
參考文獻 121
附錄
問卷調查表(預試問卷) 131
問卷調查表(正式問卷) 135
參考文獻
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