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研究生:孫婉嫻
研究生(外文):Wan-Hsien Sun
論文名稱:員工正向情感對助人及退卻行為影響之干擾效果研究
論文名稱(外文):Perceived Organizational Support as a Moderator of the Relationship between Employee Positive Affectivity and Helping and Withdrawal Behavior
指導教授:陳建丞陳建丞引用關係
口試委員:黃櫻美廖森貴
口試日期:2007-06-07
學位類別:碩士
校院名稱:國立臺北科技大學
系所名稱:商業自動化與管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2007
畢業學年度:95
語文別:中文
論文頁數:51
中文關鍵詞:正向情感特質助人行為退卻行為知覺組織支持
外文關鍵詞:Positive AffectivityHelping BehaviorWithdrawal BehaviorPerceived Organizational Support
相關次數:
  • 被引用被引用:19
  • 點閱點閱:430
  • 評分評分:
  • 下載下載:37
  • 收藏至我的研究室書目清單書目收藏:1
在工作中,情感是影響工作態度重要的因素,也是一些工作行為重要的預測因子,過去研究發現員工正向情感會影響其所表現出來助人行為及退卻行為,本研究延伸過去的研究,主要探討員工正向情感特質與其所表現的助人與退卻行為間的關係,並檢視知覺組織支持之干擾角色。本研究以15家不同公司中的208位員工為樣本,研究結果發現員工正向情感特質與助人行為有正向關係,而與退卻行為有負向關係,且當知覺組織支持愈高時,正向情感特質與員工行為間的關係會愈強。
Theoretic and empirical studies suggest that affect at work is an important component of job attitudes and an important predictor of employee behaviors. This study extended previous research and focused on the relationships between positive affectivity and employee behaviors. Furthermore, this study examined the moderating effects of the perceived organizational support on the relationship of affect. Results from 208 employees of 15 films supported the hypotheses and showed that positive affectivity was significantly positive related to helping behavior and negative related to withdrawal behavior. In addition, employees with high positive affectivity exhibited the more helping behavior and the less withdrawal behavior when they perceived higher organizational support
中文摘要 i
ABSTRACT ii
誌謝 iii
目 錄 v
表目錄 vii
圖目錄 viii
第一章 緒論 1
1.1研究動機 1
1.2研究目的 4
第二章 文獻探討 5
2.1正向情感 5
2.2助人行為與退卻行為 8
2.2.1 助人行為 8
2.2.2 退卻行為 9
2.3正向情感與助人行為 9
2.4正向情感與退卻行為 12
2.5知覺組織支持 14
2.6知覺組織支持的干擾效果 14
2.7控制變數 17
2.7.1 負向情感特質 17
2.7.2 工作滿足 17
第三章 研究方法 19
3.1研究架構 19
3.2研究對象與流程 19
3.3研究變數之衡量 20
3.3.1 正向情感特質 20
3.3.2 助人行為 21
3.3.3 退卻行為 21
3.3.4 知覺組織支持 21
3.3.5 負向情感特質 22
3.3.6 工作滿足 22
3.4統計方法 22
第四章 研究結果 24
4.1相關分析 24
4.2測量模式分析 24
4.3迴歸分析 25
第五章 研究結論與建議 29
5.1正向情感特質的主效果 29
5.2知覺組織支持的干擾效果 30
5.3實務意涵 31
5.4研究限制 32
5.5未來研究方向 33
5.6研究結論 34
參考文獻 35
附錄
研究問卷 51
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學位論文
[168]劉惠茹,員工正向心情與工作績效關聯性之中介歷程探討,碩士論文,國立臺灣大學商學研究所,台北,2004。
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