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研究生:王惠敏
研究生(外文):Huei-Min Wang
論文名稱:企業資源規劃系統之建置過程研究–以台資跨國企業為例
論文名稱(外文):The Exploration in the Implementation of Enterprise Resources Planning – An Empirical Study from a Taiwanese Transnational Corporation
指導教授:陳俊忠陳俊忠引用關係
學位類別:碩士
校院名稱:元智大學
系所名稱:管理研究所
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2006
畢業學年度:95
語文別:中文
論文頁數:81
中文關鍵詞:企業資源規劃系統跨國管理資源整合
外文關鍵詞:ERPTransmational Management
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製造業對台灣經濟而言,除了可帶動其他相關產業的發展,也是創造國家外匯收入的極大來源。但隨著日益嚴苛全球化的經營環境,台灣整體產業大舉西進,導致大陸製造能力快速提升,以致製造產業供應鏈形成整體外移,在過去偏重以台灣本地製造量產能力為競爭優勢的情況,已經轉為以台灣為營運及研發中心之跨國管理、資源整合為主。台灣企業在全球的佈局越來越綿密,越來越多的海外子公司的營收已經大於在台灣的母國,台灣企業的營運已經跨越疆界走向全球思維。
市場需求訊息萬變,加上全球化經營,使得管理日趨複雜,而企業在面對複雜的跨國組織營運,如何充份的利用資訊科技來加強組織在跨國運作中的協調及控制能力,以提升企業在全球市場上的競爭優勢,對企業組織的發展,更是不可欠缺的重要環節。
本研究藉由個案公司之跨國組織推行企業資源規劃(Enterprise Resources Planning)系統的建置,探討跨國公司在整合企業內各組織的資訊系統過程中,投入了哪些策略性的考量,得到了哪些管理目的。而該企業在面對新系統革新的過程中,運用哪些管理方法,來解決新舊流程交替所衍生的調適及衝突問題。我們也對比典型的台資企業與在台外商不同的作法,瞭解台資企業思維的缺點及不足之處。
希望本研究的整理資料,可以提供給有同樣迫切性需要導入企業資源規劃系統的相關企業,作為規劃以及執行上的參考。
The manufacturing industry not only drives the development of other relevant industries but also is a great source of creating foreign currency revenue. However, with more and more severe globalize operational environment, Taiwanese industry enters into Mainland China with a large scale which enhances the manufacturing capacity of Chinese enterprises even faster, and because of this, the whole related Supply Chains in Taiwan move outside of the island. Before the competitive advantages of Taiwanese enterprises mainly came from production capability, now this situation has been changed to successful experiences of transnational management and integrated internal resources controlled by Operating and/or R&D Center in Taiwan. The business income of more and more overseas subsidiaries has already been greater than in the home country of Taiwan and the operation has already crossed over the boundary and moved towards global thinking.
To face the complicated international business operation, how to utilize Information Technology to strengthen organizational coordination and control ability so as to reinforce core competence in the global market is an essential successful factor of organizational development.
Through the implementation of Enterprise Resources Planning (ERP) of a Taiwanese transnational corporation, this research explores how an international business integrates internal Information System, what strategies have been considered, and what managerial targets have been achieved. While implementing new operation system, what managerial tools have been adopted in order to reduce or eliminate conflicts caused by different processes, In addition, in comparison with the differences between a typical Taiwanese and foreign company, this study helps to better understand Taiwanese thinking, disadvantage and weakness. Hope the data in this research can significantly help those who imperatively need to implement Enterprise Resources Planning (ERP).
書名頁 …………………………………………………………… i
論文口試委員審定書 ………………………………………… ii
授權書 ……………………………………………………… iii
中文摘要 ………………………………………………………… iv
英文摘要 ………………………………………………………… v
誌謝 …………………………………………………………… vi
目錄……………………………………………………………… vii
表目錄 ………………………………………………………… ix
圖目錄 …………………………………………………………… x
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目的 5
第二章 文獻探討 7
第一節 跨國營運的管理 8
第二節 ERP討論文獻 11
第三章 研究方法 14
第一節 個案選擇及研究架構 15
第二節 資料來源與收集 17
第三節 資料整理方式 23
第四章 個案背景描述 24
第一節 個案公司所屬產業現況 24
第二節 個案公司描述 29
第三節 個案公司ERP系統之建構範圍 33
第五章 資料分析與研究發現 38
第一節 ERP建置的目的與必要性 38
第二節 對總部及子公司的衝擊對比分析 45
第三節 外商與台資企業不同的思維模式 60
第六章 結論與建議 66
第一節 ERP建置與其實務管理意涵 66
第二節 ERP建置之成本效益分析 71
第三節 研究限制及後續研究建議 76
參考文獻 ………………………………………………………… 78
中文部分
1.天下雜誌編輯部(2006年5-7月),《2006年一千大調查,創新致勝》,雙週刊,天下雜誌。
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3.李誠,周彗如合著(2006),《趨勢科技-企業國際化的典範》,天下文化出版。
4.林佳慧作(2004),《傳統產業運用創新機制轉型研究與案例探討》,台灣經濟研究院,經濟部產業技術資訊服務推廣計畫。
5.胡瑋珊等議(2003),《國際企業》,台灣培生教育出版。
6.財團法人資訊工業策進會資訊市場情報中心(MIC)作(2003),《台中日韓的全球霸主之爭》,商周出版。
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8.劉世平譯(2001),Grant Norris等著,《ERP與電子化》,商周出版。

西文部分
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4.Austin, R. D., and Nolan, R., (1998), “How to Manage ERP Initiatives,” Working Paper, Harvard Business School, Boston,
5.Banker, R. D., and Kauffman, R. J., (1998), “Strategic Contributions of Information Technology: An Empirical Study of ATM Networks, ” in Proceedings of the 9th International Conference on Information Systems, J. I. DeGross and M. H. Olson (eds.), Minneapolis, MN, November 30-December 3, pp. 141-150.
6.Banker, R. D., Kauffman, R. J., and Morey, R. C., (1990), “Measuring Gains in Operational Productivity from Information Technology: A Study of the Positron Deployment at Hardee’s Inc.,” Journal of Management Information Systems (7:2), pp. 29-54
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9.Chen, I. J. (2001), “Planning for ERP Systems: Analysis and Future trends,” Business Process Management Journal (7:5), pp. 374-386
10.Cho K.R, Lee J, (2004), “Firm Characteristics and MNC’s Intra-Network Knowledge Sharing”, Mir vol44, pp435-455
11.Cotteleer, M.J. and Bendoly, E., (2006), “Order Lead-Time Improvement following enterprise information Technology implementation: an Empirical Study” ,MIS Quarterly Vol. 30 No. 3, pp. 643-660/September
12.Davenport, T (2000), ” Mission Critical: Realizing the Promise of Enterprise Systems”, Harvard Business School Press, Boston, MA,
13.Davenport, T (1998), “Putting the Enterprise into the Enterprise System,” Harvard Business Review (76:4), July/August, pp. 121-131.
14.Escalle, C., and Cotteleer, M., (1999) “Enterprise Resource Planning (ERP),” Technology Note, Harvard Business School, Boston, MA,
15.Goldratt, E., (1992), “The Goal: A Process of Ongoing Improvement (2nd ed.), North River Press, Great Barrington, MA,
16.Hitt, L. M., Wu, D. J., and Zhou, X. (2002), “Investment in Enterprise Resource Planning,” Journal of Management Information Systems (19:1), Summer, pp. 71-98.
17.Hollifield, C.A., (2001), “Crossing Borders: Media Management Research in a Transnational Market Environment”, the Journal of Media Economics, 14(3), 133-146
18.Jacobs, F. R., and Bendoly, E., (2003), “Enterprise Resource Planning: Developments and Directions for Operations Management Research,” European Journal of Operational Research (146:2), April 2003, pp. 233-240.
19.Kling, R., (1991), “Computerization and Social Transformations,” Science, Technology, & Human Values (16:3), pp. 342-367.
20.Luo Y and Shenkar O,, (2006), ”The multinational corporation as a multilingual community: Language and organization in a global context”, Journal of International Business Studies (2006) 37, 321–339
21.Mabert, V. A., Soni, A., and Venkataramanan, M. A.(2000), “Enterprise Resource Planning Survey of U.S. Manufacturing Firms,” Production and Inventory Management Journal (41:2), Second Quarter, pp. 52-58.
22.Markus, M. L., Tanis, C., and van Fenema, P. C. (2000), “Multisite ERP Implementations,” Communications of the ACM (43:4), April , pp. 42-46.
23.McAfee, A., (2002), “The Impact of Enterprise Information Technology Adoption on Operational Performance: An Empirical Investigation,” Production and Operations Management (11:1), Spring, pp. 1-21
24.Outten, R., (2005), ”Maximizing ERP performance”, Manufacturers’ Monthly, April
25.Marginson, P., (1992),“European Integration and Transnational Management-Union Relations in the Enterprise” , British Journal of Industrial Relations, December。
26.Prahalad, C.K. and Hamel, G., (1996), “Competing for the Future”, HBS
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29.Scheer, A. W., and Habermann, F., (2000), “Making ERP A Success, ”Communications of the ACM (43:4), April 2000, pp. 57-61.
30.Stonehouse, Campbell, Hamill and Purdie, (2004),《Global and Transnational Business – Strategy and Management》, Second Edition.
31.Upton, D. A., and McAfee, A. P., (2000), “A Path-Based Approach to Information Technology in Manufacturing,” International Journal of Technology Management (20:3,4), pp. 354-372.
32.Zuboff, S., (1988),《In the Age of the Smart Machine》, Basic Books, New York
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