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研究生:葉正忠
研究生(外文):Cheng-Chung Yeh
論文名稱:知識管理效能、智慧資本及組織績效關係模式之研究-以台灣地區製造業為例
論文名稱(外文):A Study of the Relationships among Knowledge Management Effectiveness,Intellectual Capital and Organization Performance-the examples of Taiwanese manufacturing industry in Taiwan
指導教授:林傑毓林傑毓引用關係
學位類別:碩士
校院名稱:長榮大學
系所名稱:高階管理碩士在職專班(EMBA)
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2008
畢業學年度:96
語文別:中文
論文頁數:172
中文關鍵詞:知識管理效能智慧資本組織績效結構方程模式製造業
外文關鍵詞:Knowledge Management EffectivenessIntellecutal CapitalOrganization PerformanceStructural Equa- tion Modeling (SEM)Manufacturing Industry
相關次數:
  • 被引用被引用:7
  • 點閱點閱:783
  • 評分評分:
  • 下載下載:167
  • 收藏至我的研究室書目清單書目收藏:3
由於「服務範圍的擴充」、「全球化與管制撤銷所帶來更強烈的競爭」以及「新資訊科技的產生」。這些力量將促使公司由較依賴有形資產的傳統規模化製造,轉移至大量依賴智慧資產的新商業模式,因此智慧資本之發展,將成為企業競爭中決勝的關鍵因素。
本研究為「智慧資本」新加入「精神資本」構面,經由文獻探討及嚴格的統計分析,編製出具有良好信度與效度之『智慧資本量表』、『知識管理效能量表』與『組織績效量表』,並以台灣地區公開發行以上公司製造業之企業內部員工為施測對象,採取立意抽樣方式共發出1000份問卷,共計回收有效問卷210份,有效回收率為21%,並應用敘述性統計分析、探索性因素分析(exploratory factor analysis)、結構方程模式分析及驗證性因素分析(confirmatory factor analysis)等統計方法驗證本研究之假設,根據統計分析結果歸納出研究結論如下:1. 「智慧資本」之新量表具有良好之信效度;2. 「智慧資本」中央三角模型具良好之信效度;3.於「智慧資本」中加入「精神資本」將可填補其目前僅包含「人力資本」、「關係資本」及「結構資本」之理論缺陷;4.「知識管理效能」與「智慧資本」之架構模式,具良好之信效度,且「智慧資本」與「知識管理效能」大部份均相互呈顯著相關;5.「知識管理效能」、「智慧資本」與「組織績效」之架構模式,具良好之信效度,且「結構資本」對「組織績效」具顯著影響。本研究之分析有助於助於瞭解「知識管理效能」、「智慧資本」與「組織績效」三者之關係模式,對於實務界如何發展「智慧資本」,增進「組織績效」,應具參考價值。
Because of the expansion of the service industry, stronger competition resulting from globalization and freeing from overnmental regulations, and the emergence of new web technologies,The forces have forced companies to change from scale-based manufacturing,which mainly relies on tangible assets to new business models largely relying on intangible assets.
This study add the new category of “spiritual capital” to intellectual capital .and used the literature review and strict statistical analysis, to make a highly reliability and validity “Intellectual Capital”, “Knowledge Management Effectiveness ” and “Organizational Performance”, and used the employees of the Taiwanese Public manufacuring industry as the study targets. 1000 questionnaires were issued through a sample drawing method. 210 effective questionnaires were returned, with an effective return rate of 21%. Analysis of Descriptive Statistics, Exploratory Factor Analysis, Structural Equation Modeling Analysis and Confirmatory Factor Analysis,etc, statistical methods to test and prove the study’s theories. Based on the statistical analysis result, come out with the study result, which is as follows:1.Intellectual Capital Scale has good reliability and validity;2.The “Intellecutal Central Triangle Modle” has good reliability and validity;3. By including the “spiritual capital” is timely and valid due to the deficiencies of the contemporary definitions of intellectual capital – “human capital”, “structural capital” and “relational capital”;4.”Knowledge Management Effectiveness” and “Intellectual Capital” has good reliability and validity and almostly indicates a significant relationship between “Knowledge Management Effectiveness” and “Intellectual Capital”;5.Structual capital will have positive impact with organizational performance.Results helps us better understand the relationship of “Knowledge Management Effectiveness”, “Intelllectual Capital” and “Organization Performance” and develop “Intellectual Capital” to improve “Organization Performance”.
目 錄
致謝 I
摘要 II
Abstract III
目 錄 V
表目錄 VIII
圖目錄 XI
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 9
第三節 研究目的與範圍 22
第四節 研究流程 24
第五節 論文結構與研究內容 25
第二章 文獻探討 26
第一節 知識管理效能 26
第二節 智慧資本 31
第三節 組織績效與平衡計分卡 66
第四節 各變項間關係與假設推導 70
第三章 研究設計 76
第一節 研究架構與假設 76
第二節 研究變項衡量問卷之發展 78
第三節 量表預試 89
第四節 統計分析方法 93
第五節 問卷回收與樣本結構 96
第六節 智慧資本量表整體關係模式之驗證 99
第四章 研究結果與分析 109
第一節 研究構面之敘述性統計分析 109
第二節 信、效度分析與因素分析 118
第三節 智慧資本與知識管理效能整體關係模式之分析 124
第四節 智慧資本、知識管理效能與組織績效整體關係模式之 分析 129
第五節 研究假設驗證結果 136
第五章 結論與建議 137
第一節 研究發現與結論 137
第二節 管理意涵與實務建議 140
第三節 研究限制與後續研究方向 143
參考文獻 145
中文 146
英文 147
附錄一:預試問卷 162
附錄二:正式問卷 169

表目錄
表1-1-1 2006年企業經營指標規模別概況 7
表1-2-1全球最受讚賞之知識企業年度報告 12
表1-2-2 2004年至2007年間重大舞弊列表 14
表1-2-3平衡計分卡與智慧資本優缺點比較表 21
表1-3-1 本研究之研究範圍整理 23
表2-2-1 1990年代後,學者對智慧資本(資產)定義之範例匯總 33
表2-2-2. 精神資本實務案例列表 54
表2-2-3 精神資本案例復甦或反彈所呈現之特徵列表 63
表3-2-1 知識分享與交換之衡量題項 79
表3-2-2 智慧資本使用與管理之衡量題項 80
表3-2-3 人力資本之衡量題項 82
表3-2-4 結構資本之衡量題項 83
表3-2-5 關係資本之衡量題項 85
表3-2-6 精神資本之衡量題項 86
表3-2-7 組織績效之衡量題項 88
表3-3-1 各構面量表之信度整理 90
表3-3-2 知識管理效能之信度與刪減題項 91
表3-3-3智慧資本信度與刪減題項 91
表3-3-4知識管理效能之鑑別度與刪減題項 92
表3-3-5 智慧資本之鑑別度與刪減題項 93
表3-3-6組識績效之鑑別度與刪減題項 93
表3-5-1 有效樣本產業結構 97
表3-5-2 其他有效樣本結構 98
表3-6-1 KMO與Bartlett’s test 99
表3-6-2 智慧資本之信效度與因素分析 102
表3-6-3 智慧資本整體適合度之判定 105
表3-6-4 智慧資本收斂效度檢定 107
表3-6-5 智慧資本區別效度檢定 108
表3-6-6 智慧資本共變異數估計報表 108
表4-1-1 知識管理效能之敘述性統計分析 110
表4-1-2 智慧資本之敘述性統計分析 112
表4-1-3 組織績效之敘述性統計分析 114
表4-2-1 KMO與Bartlett’s test 119
表4-2-2 知識管理效能之信效度與因素分析 121
表4-2-3 組織績效之信效度與因素分析 123
表4-3-1 智慧資本與知識管理效能整體適合度之判定 124


表4-3-2 智慧資本與知識管理效能收斂效度檢定 126
表4-3-3 智慧資本與知識管理效能區別效度檢定 127
表4-3-4 知識管理效能與智慧資本共變異數估計報表 127
表4-3-5 知識管理效能與智慧資本假設驗證結果列表 128
表4-4-1 智慧資本、知識管理效能與組織績效整體適合度判定 130
表4-4-2 智慧資本、知識管理效能與組織績效收斂效度檢定 133
表4-4-3 智慧資本、知識管理效能與組織績效區別效度檢定 134
表4-4-4 知識管理效能、智慧資本與組織績效迴歸係數估計報表 134
表4-4-5 知識管理效能與智慧資本假設驗證結果列表 135
表4-5-1 研究假設之實證結果 136



圖目錄
圖1-1-1智慧資產佔公司市場價值之貢獻百分比 3
圖1-1-2.2005年及2006年企業經營指標規模別比率 8
圖1-4-1 本論文研究流程圖 24
圖2-1-1知識管理之知識來源、知識程序與知識產出之關係圖 28
圖2-2-1 智慧資本之中央三角模型 57
圖2-3-1平衡計分卡四個衡量構面之說明 67
圖2-3-2平衡計分卡之延伸:全面性平衡計分卡 69
圖3-1-1知識管理效能、智慧資本與組織績效之關係 76
圖3-6-1智慧資本之整體關係模式 106
圖4-3-1智慧資本與知識管理效能之整體關係模式 125
圖4-4-1智慧資本、知識管理效能與組織績效之整體關係模式 131
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