一、中文部分
王明坤、黃國平,2007,電信新產品服務知覺品質、服務等候、企業形象與知覺價值對消費者行為意向之影響,電子商務學報,9(4),頁887-924。吳明隆,2007,SPSS操作與應用問卷統計分析實務,臺北:五南。
吳武忠,1999,餐旅服務品質之管理與控制,高雄餐旅學報,2(21)。李佳虹,2006,外籍人士對台灣夜市體驗與意象之研究,碩士論文,逢甲大學景觀與遊憩研究所,台中。李銘輝、謝文豐、高儀文,2000,主題遊樂園服務品質與遊客購後行為關係之研究,觀光研究學報,5(2),頁71-88。
沈進成、謝金燕,2003,宗教觀光吸引力、滿意度與忠誠度關係之研究-以高雄佛光山為例,旅遊管理研究,3(1),頁79-95。沈進成、周君妍,2006,整合行銷傳播、旅遊意象、知名度、滿意度對忠誠度關係之研究-以古坑華山為例,運動與遊憩研究,1(1),頁1-24。
林佳慧,1997,國民旅遊目的地形象之研究,碩士論文,台灣大學商學研究所,台北。林金燕,2003,日本來台觀光客旅遊參與型態、觀光形象滿意度與重遊意願關係之研究,碩士論文,世新大學觀光學研究所,台北。林彥旻,2004,觀光之眼:觀光對九份空間所產生的衝擊,碩士論文,淡江大學建築學研究所,台北。林慧雯,2006,來台旅客對台灣的觀光意象、遊客滿意度與重遊意願之研究,碩士論文,亞洲大學國際企業研究所,台中。邵恬宜,2001,東京、大阪大學生對台灣觀光形象認知之研究,碩士論文,國立交通大學經營管理研究所,新竹。侯錦雄、林宗賢,1996,日月潭風景區目標市場定位策略中之旅遊意象度量探討,戶外遊憩研究,9(1),頁55-77。
胡凱傑,2003,應用服務品質量表與知覺價值模式探討旅客再消費意願之影響因素:以汽車客運業為例,博士論文,國立交通大學運輸科技與管理研究所,新竹。張淑青,2006,觀光旅遊品質知覺、價格知覺對行為意圖影響之研究-重遊意圖與推薦意圖的探討,台灣管理學刊,6(2),頁39-62。
莊舒婷,2004,由外籍遊客之角度探討影響高雄市旅遊目的地意象之因素,碩士論文,國立中山大學公共事務管理研究所,高雄。陳勁甫、陳威亞,2005,大學生遊學產品意象、知覺價值、滿意度及購後行為意圖關係之研究,戶外遊憩研究,18(1),頁23-46。楊文燦、吳佩芬,1997,主題園遊客對主題意象認知之研究―以六福村主題遊樂園為例,戶外遊憩研究,10(2),頁67-92。衛南陽,2001,新顧客滿意學,台北:商兆文化。
魏鼎耀,2005,目的地意象、知覺價值與遊後行為意圖關係之研究,碩士論文,國立成功大學交通管理科學研究所,台南。蘇影倫,2006,國際觀光客對台灣觀光夜市之觀光意象、旅遊體驗與旅遊購後行為關係之研究,碩士論文,銘傳大學觀光研究所,台北。
二、英文部分
Ahamed, Z. U. (1991). The influence of the component of a state’s tourist image on product positioning strategy. Tourism Management, 12, 331-340.
Ahmed, Z. U. (1994). Determinants of a state’s tourist image and their marketing implications. Journal of Hospitality and Leisure Marketing, 2(1), 55-69.
Anderson, E., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings form Sweden. Journal of Marketing, 58, 53-66.
Andaleeb, S. S., & Conway, C. (2006). Customer satisfaction in the restaurant industry: An examination of the transaction-specific model. The Journal of Services Marketing, 20(1), 3-11.
Backman, S. J., & Crompton, J. L. (1991). The usefulness of selected variables for predicting activity loyalty. Leisure Sciences, 13, 205-220.
Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions, Annals of Tourism Research, 27(3), 785-804.
Baloglu, S., & Mangaloglu, M. (2001). Tourism destination images of Turkey, Egypt, Greece, and Italy as perceived by US-based tour operators and travel agents. Tourism Management, 22, 1-9.
Beerli, A., & Martin, J. D. (2004). Tourists’ characteristics and the perceived image of tourist destinations: A quantitative analysis-a case study of Lanzarote, Spain. Tourism Management, 25, 623-636.
Bigne, J. E., Sanchez, M. I., & Sanchez, J. (2001). Tourism image, evaluation variables and after purchase behaviour: Inter-relationship. Tourism Management, 22, 607-616.
Birgit, L., (2001) Image segmention:The case of a tourism destination, Journal of Services Marketing, 15(1), 49-66.
Boulding, K. E. (1956). The image: Knowledge in Life and Society. Ann Arbor, MI: The University of Michigan Press.
Boulding, W., Kalra, A., Staelin, R., & Zeitharnl, V. A. (1993). A dynamic process model of service quality: From expectations to behavioral intentions, Journal of Marketing Research, 30(1), 7-27.
Bryman, A., & Cramer, D. (1997). Quantitative Data Analysis with SPSS for Windows. London: Routledge.
Carman, J. M. (1990). Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions, Journal of Retailing, 66(1), 33-55.
Castro, C. B., Armario, E. M., & Ruiz, D. M. (2007). The influence of market heterogeneity on the relationship between a destination’s image and tourists’ future behaviour. Tourism Management, 28, 175-187.
Chen, C. F., & Tsai, D. C. (2007). How destination image and evaluative factors affect behavioral intentions? Tourism Management, 28, 1115-1122
Choi, W. M., Chan, A., & Wu, J. (1999). A qualitative and quantitative assessment of Hong Kong's image as a tourist destination. Tourism Management, 20, 361-365.
Crompton, J. L. (1979). An assessment of the image of Mexico as a vacation destination and the influence of geographical location upon that image. Journal of Travel Research, 17(4), 18-23.
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16, 297-334.
Cronin, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of Marketing, 56(3), 56-68.
Cronin, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
Dadgostar, B., & Isotalo, R. M. (1992). Factors affecting time spend by near-home tourists in city destinations. Journal of Travel Research, 31(2), 34-39
Engel, J. F., Blackwell, R. D., & Miniard, P. W. (1995). Consumer behavior. 8th ed., Chicago: The Dryden Press.
Fakeye, P. C., & Crompton, J. L. (1991). Images differences between prospective, first-time and repeat visitors to the Lower Rio Grande valley. Journal of Travel Research, 30(2), 10–16.
Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), 1-18.
Gay, L. R. (1992). Educational Research Competencies for Analysis and Application. New York: Macmillan.
Goetsch, D. L. & Davis, S. (1994). Introduction to total quality: Quality, productivity, competitiveness. Prentice-Hall International Edition.
Gunn, C. (1972). Vacationscape: Designing tourist regions. Austin: Bureau of Business Research, University of Texas.
Gunn, C. (1988). Vacation scapes: Designing tourist regions. New York:Van No strand Reinhold.
Heung, V. C. S., & Qu, H. (2000). Hong Kong as a travel destination: an analysis of Japanese tourists’ satisfaction levels, and the likelihood of them recommending Hong Kong to others. Journal of Travel & Tourism Marketing, 9(1/2), 57-80.
Hunt, J. D. (1975). Image as a factor in tourism development. Journal of Travel Research, 13(3), 1-7.
Juran, J. M. (1989). Universal approach to managing for quality. Executive Excellence, 6(5), 15-17.
Kaiser, H. F. (1974). Little Jitty, Mark IV. Educational and Psychological Measurement, 34, 111-117.
Konecnik, M. (2006). Croatian-based brand equity for Slovenia as a tourism destination. Economic and Business Review for Central and South - Eastern Europe, 8, 83-108.
Kotler, P., Bowen, J., & Makens, J. (1996). Marketing for hospitality and tourism, New Jersey: Prentice Hall.
Kolter, P. (1997). Marketing management: Analysis, planning, implementation, and control. New Jersey: Prentice Hall International.
Martensen, A., Kristensen, K., & Gronholdt, L. (2000). Customer satisfaction measurement at post Denmark: Results of application of the European customer satisfaction index methodology. Total Quality Management, 11, 1007-1015.
Moutinho, L. (1987). Consumer behaviour in tourism. European Journal of Marketing, 21(10), 5-44.
Murphy, P., Pritchard, M. P., & Smith, B. (2000). The destination product and its impact on traveller perceptions, Tourism Management, 21, 43-52.
Oh, H. (1999). Service quality, customer satisfaction, and customer value: A holistic perspective. International Journal of Hospitality Management, 18, 67-82.
Oliver, R. L. (1981). Measurement and evaluation of satisfaction process in retail setting. Journal of Retailing, 57, 25-48.
Oliver, R. L. (1988). Response determinants in satisfaction judgments. Journal of Consumer Research, 14(4), 495-507.
Oliver, R. L. (1997). Satisfaction: A Behavioral Perspective on the Consumer. Boston, MA: Irwin, McGrew-Hill.
Oliver, R.L. (1999), Whence consumer loyalty? Journal of Marketing, 63, 33-44.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49, 41-50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64, 12-40.
Pete, S., Bonnie, K., & Mark, P. (1995). DINSERVE: A tool for measuring service quality in restaurants. Cornell Hotel and Restaurant Administration Quarterly, 36(2), 56-60.
Petrick, J. F. (2002). Development of a multi-dimensional scale for measuring the perceived value of a service. Journal of Leisure Research, 34, 119-134.
Petrick, J. F., & Backman, S. J. (2002). An examination of golf travelers’ satisfaction, perceived value, loyalty, and intentions to revisit, Tourism Analysis, 6, 223-237
Raynolds, W. H. (1965). The role of consumer in image building. California Management Review, 7(3), 69-76.
Rittichainuwat, B. N., Qu, H., & Brown, T. J. (2001). Thailand’s international travel image. Cornell Hotel and Restaurant Administration Quarterly, 42(2), 82-95.
Ross, G. F. (1993). Destination evaluation and vacation preeferences. Annals of Tourism Research, 20, 477-489.
Schneider, I., & Sönmez, S. (1999). Exploring the touristic image of Jordan. Tourism Management, 20, 539-542.
Sirakaya, E., Petrick, J., & Choi, H. S. (2004). The role of mood on tourism product evaluations. Annals of Tourism Research, 31, 517-539.
Spreng, R. A., Harrell, G. D., & Mackoy, R.D. (1995). Service recovery: Impact on satisfaction and intentions, Journal of Service Marketing, 9, 15-23.
Tse, D. K. & Wilton, C. P. (1988). Models of customer satisfaction formation: An extension. Journal of Marketing Research, 25, 204-212.
Tian-Cole, S., Crompton, J. L. & Willson, V. L. (2002). An empirical investigation of the relationships between service quality, satisfaction and behavioral intentions among visitors to a wildlife refuge. Journal of Leisure Research, 34(1), 1-24.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.
Zeithaml, V. A., Berry, L. L. & Parasurman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60, 31-46.
三、網頁部份
交通部觀光局,2003年來臺旅客消費及動向調查,上網日期:2008年5月18日,檢自:http://admin.taiwan.net.tw/statistics/File/200312/92來台中摘.htm
交通部觀光局,2004年來臺旅客消費及動向調查,上網日期:2008年5月18日,檢自:http://admin.taiwan.net.tw/statistics/File/200412/93來台中摘.htm
交通部觀光局,2005年來臺旅客消費及動向調查,上網日期:2008年5月18日,檢自:http://admin.taiwan.net.tw/statistics/File/200512/94來台中摘.htm
交通部觀光局,2006年來臺旅客消費及動向調查,上網日期:2008年2月26日,檢自:http://admin.taiwan.net.tw/statistics/File/200612/95來台中摘.htm
交通部觀光局,2006年觀光外匯收入統計,上網日期:2008年2月26日,檢自:
http://admin.taiwan.net.tw/statistics/File/200612/table16_2006.pdf
交通部觀光局,2007年歷年來臺旅客統計,上網日期:2008年3月20日,檢自:
http://admin.taiwan.net.tw/statistics/File/200712/table01_2007.pdf
交通部觀光局,2007年1-12月觀光市場概況,上網日期:2008年3月20日,檢自:http://admin.taiwan.net.tw/indexc.asp
交通部觀光局,2008年1-6月觀光市場概況,上網日期:2008年7月25日,檢自:http://admin.taiwan.net.tw/indexc.asp
九份商圈聯誼會,上網日期:2008年5月16日,檢自:
http://www.9sale.org/index.php
臺北縣瑞芳鎮公所,上網日期:2008年5月16日,檢自:
http://www.rueifang.tpc.gov.tw/index.aspx
維基百科,九份,上網日期:2008年5月16日,檢自:
http://zh.wikipedia.org/w/index.php?title=%E4%B9%9D%E4%BB%BD&variant=zh-tw
維基百科,悲情城市,上網日期:2008年5月16日,檢自:
http://zh.wikipedia.org/w/index.php?title=%E6%82%B2%E6%83%85%E5%9F%8E%E5%B8%82&variant=zh-tw
ウィキペディア,九フン,上網日期:2008年5月16日,檢自:
http://ja.wikipedia.org/wiki/%E4%B9%9D%E3%83%95%E3%83%B3
ウィキペディア,千と千尋の神隠し,上網日期:2008年5月16日,檢自:
http://ja.wikipedia.org/wiki/%E5%8D%83%E3%81%A8%E5%8D%83%E5%B0%8B%E3%81%AE%E7%A5%9E%E9%9A%A0%E3%81%97
World Tourism Organization, 上網日期:2007年12月26日,檢自:
http://www.unwto.org/index.php
World Travel and Tourism Council, 上網日期:2007年12月26日,檢自:
http://www.wttc.org/
World Economic Forum,上網日期:2008年2月26日,檢自:
http://www.weforum.org/en/index.htm
World Economic Forum:The Travel & Tourism Competitiveness Index 2008,上網日期:2008年2月26日,檢自:http://www.weforum.org/ttcr08browse/index.html