由於近期國內不同政黨、不同政治理念對抗，群眾活動頻繁，在保障人民依憲法集會、遊行權利，並要考慮國家安全、社會公義、社會秩序、公共利益之下，保安警察如何機先疏處，以「依法行政」、「行政中立」之立場，不分黨派、身分、背景，嚴正執法，弭平衝突於無形，無疑是保安警察處理群眾活動之重點所在。
本研究主要探討保安警察第X大隊處理群眾活動，對衝突情境「三案件」等議題出發，以民意代表或政黨等人士介入抗爭衝突對保安警察危機管理的應變之影響與保安警察面對抗爭衝突，有關衝突情境、溝通協調、危機管理的事前、事中及事後準備與處置等問題為核心，訪問協勤高雄(院轄)市之保安警察第X大隊員警處理群眾活動面對衝突情境等議題時，保安警察對衝突之處置，在事前準備、事中處置、事後處理等危機管理應變作為之探討，歸納與分析討論並作成結論與建議，供作今後處理類似群眾活動抗爭衝突事件之危機管理應變之參考。
本研究以肯德爾和諧系數(the.Kendall coefficient of concordance)。分析三個案件間(案例一指汞污泥運回台塑高雄仁武廠民眾圍廠抗爭事件；案例二指中油高雄廠半年內第三次大爆炸；後勁人圍廠抗爭事件；案例三指九一八群眾滋擾衝突過程的應變處置)，對五個問題之排名是否有顯著，提出調查結果，加以說明，再以年齡別、年資及職級別對危機三個構面的看法，說明保安警察X大隊對群眾活動的危機管理應變力，並藉由F檢定分析，探討人口變數：年齡(5級)、年資(5級)及職級(5級)，各在事前準備、事中處理及事後處理，三個構面看法是否相同？由研究結果得知，在「三案件」1案、2案、3案對五個題目之間有顯著相關，在人口變數年齡(5級)、年資(五級)及職級(5級)對構面的看法，有無差異。

Because domestic recently different political parties, confront with each other with the political idea, the masses activity was frequent,the right that en
suring people's gathering, parading in accordance with the constitution, should consider under national security, social common justice, civil order, public interests, security policeman how machine dredge place, with administer the state according to law, position of ' administrative neutrality ' first, divide party groupings, identity, background, Zheng Yan enforce the law, remove flat conflict on invisible, it is undoubtedly that security policeman deals with the key that the masses move about.
Research this probe into security policeman X group deal with masses activity, set out to conflict situation ' 3 cases ',etc.topic mainly, is it resist between conflict and security policeman influence and security policeman of emergency, crisis of management in the face of the conflict of resisting to get involved with popular representative or political party personage, about conflict sit uation, for core communicate coordinate, crisis management in advance, in the thing and prepare and question of handling etc.afterwards, visit hardworking Kaohsjung of the association (institute has jurisdiction over) Security pol
iceman X of city old team member alert to deal with masses activity in the face of conflict situation,etc. at the topic, security policeman about conflict it handle,it plan, not handle among thing in advance,thing aftertreatment,etc.
crisis management meet an emergency as discussion, sum up and is it discuss and make conclusion and suggestion to analyse, is it make in the future dealing with similar masses activity resist crisis, conflict of incident manage reference that meet an emergency to support.
This research is with Kendall's harmonious coefficient (the.Kendall coefficient of oncordance) . Analyse three case (case point mercury mud transport back to platform mould Kaohsjung benevolence military factory people enclose the in
cident of resisting of factory; The case is the third great explosion in half a year of factory of Kaohsjung of oil in the forefinger; Stamina people enclose theincident of resisting of factory; Case three refer to 918 person create disturbances to emergency, conflict of course handle) ,Whether the rank to five questions is apparent, propose the investigation result, prove, and then leave the age, age and service seniority and the views of three literary composition surfaces to the crisis of rank of duty, prove security policeman's X group manages the adaptability to changes to the crisis of the masses activity, and assay and analyse, probes into the parameters of people with F: Age (5 grades) , the age and service seniority (5 grades) And duty grade (5 grades) ,Each deal with and thing aftertreatment planning in advance, thing, are three literary composition surface views the same? Learnt by the result of study, 1 case, 2 case, 3 case is it show to five topic relevant to have in ' three case ', at the age of the parameters of people (5 grades) , the age and service seniority (five grades) And duty grade (5 grades) Whether to constructing the Taxi view, there are differences.

目錄
目錄.......................................................................................................................................IV
圖目錄.................................................................................................................................. V
表目錄.................................................................................................................................. VI
第一章 緒 論................................................................................................1
第一節 研究背景與動機.............................................................................................1
第二節 名詞解釋、研究目的、範圍對象與時間.....................................................3
第二章 群眾活動、「三案件」與保安警察勤務之探討............................7
第一節 群眾活動與「三案件」................................ ...... ........................................7
第二節 保安警察勤務................................................................................................10
第三章 理論基礎與文獻探討.....................................................................15
第一節 衝突.................…….......................................................................................15
第二節 危機管理........................................................................................................24
第四章 研究設計.... ....................................................................................34
第一節 研究流程與量表.............. .............................................................................34
第二節 分析架構、分析方法與資料調查................................................................42
第五章 分析結果........................................................................................45
第一節 量表的項目分析與信度分析.......................................................................45
第二節 敘述統計.......................................................................................................47
第三節 人口變數對題目的F檢定.............................................................................51
第六章 結論與建議...................................................................................55
第一節 結論..............................................................................................................55
第二節 後續研究之建議..........................................................................................58
第三節 研究限制......................................................................................................59


參考文獻....................................................................................................60
一、中文部分............................................................................................60
二、英文部分............................................................................................61
附錄一：研究問卷....................................................................................62
附錄二：群眾活動與選舉治安維護工作法律條文規範表....................67
附錄三：三案件有關民代及上級之討論構面項目分析........................70
附錄四：危機管理構面項目分析............................................................72
圖目錄
圖3-1 多重路線衝突與發展階段.....................................................................................17
圖4-1 研究流程.................................................................................................................35
圖4-2 分析架構.................................................................................................................42

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