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研究生:童豐銘
研究生(外文):Feng-Ming Tung
論文名稱:組織整合管理概念架構之建構-以資訊科技應用整合為例
論文名稱(外文):The conceptual framework of integrated management organization-for integrating information technology applications
指導教授:丁明勇丁明勇引用關係
學位類別:碩士
校院名稱:銘傳大學
系所名稱:資訊管理學系碩士班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2008
畢業學年度:96
語文別:中文
論文頁數:66
中文關鍵詞:整合管理組織架構工作流流程組織運作階段組織運作元件
外文關鍵詞:organization structureorganization operation componentworkflow processintegrated managementorganization operation process
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企業組織運用資訊技術來協助提昇組織效能,已經超過五十餘年。組織引用資訊技術的範籌,也從個別性的作業,如會計總帳系統、人事薪工系統,逐步擴展到功能部門整體性的資訊管理系統,如財務會計資訊系統、人力資源管理資訊系統、生產作業管理資訊系統,再進而到整合功能部門作業的製造資源規劃系統(MRPII)、企業資源規劃細系統(ERP)。除了組織提昇管理效能的一些作業系統,與協助因應市場活動需求的核心作業流程管理資訊系統外,在各類組織活動上,也有許多引用資訊科技來提昇效率與效能的資訊系統。隨著資訊科技在組織中各層面及各類活動中的愈來愈普及的運用,整合資訊系統與資訊科技在組織中的運用,已經是一個普遍性的問題。現在的組織處於一個環境變遷與各種挑戰都相當迅速的時代,所以需必須要具備有能夠因應這些快速變化的能力以及彈性,而組織的各類活動也因為競爭的需要而越發複雜,因此如何進行整合管理,在目前的組織管理運作之中,已經是一個無法迴避的問題的議題。本文即透過一整合性的觀點,分析組織內部的運作,以組織架構、組織運作階段、組織運作元件和工作流(Workflow)流程四個面向,來探討並且建構組織整合管理架構,希望藉此架構讓組織可以進行實際的操作與分析,找出能夠讓組織取得較佳效益的整合運作方式,此外也預期能夠利用此架構在實際系統發展分析的過程之中,找出組織運作上有問題,或是錯誤的應用方式,進而加以修正,逐步達成組織整合運作最佳化的目的。
Enterprises and Organizations have already used information technology to improve operating efficiency for fifty years. For example: entry system attendance system and continue improvement to integrate , for example, accounting system, human resources system etc, From specific operation to operation of department, and then evolve to integrated information systems of operations of departments. And there is still a lot of IT applications for business requirements, so integrated IT applications in organization is a common issue. Because of the violent complicated. Different kinds of activities in organization have become more and more complicated, so how to integrated management had become a significant problem. In this article, we used an integrated view to analysis operations in Organization, discussed and then constructed an integrated management structure of organization. It included four kinds of view to analysis organization operations: organization structure, organization operation process, organization operation component, and workflow process. We expect this integrated management structure could implement in organization actually and find out the problems of operations in organization, continue improvement, and then arrive the optimization of organization integrated operation.
目錄 目錄................................................................................................................................i 表目錄..........................................................................................................................vii 圖目錄........................................................................................................................viii 第壹章 緒論..................................................................................................................1 第一節 研究背景與動機...........................................1 第二節 個案簡述與研究問題討論...................................3 第貳章 文獻探討........................................................................................................5 第一節 組織運作流程再造與整合...................................6 第三節 整合核心分析............................................13 第四節 整合概念與模型探討......................................14 第參章 研究架構..................................................................................................17 第一節 資訊科技發展與整合管理架構概念..........................17 第二節 組織活動與物件分析......................................19 第三節 整合核心架構 網狀工作流流程(Net Workflow Process).........22 第肆章 研究成果與整合架構建構............................................................................24 第一節 組織元件關係組成........................................24 第二節 電子化整合管理架構......................................26 第三節 整合架構實例運作與績效評估..............................28
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第四節 以本研究之整合架構分析I公司測試專案管理.................36 第五節 以本研究之整合架構分析A公司測試專案流程運作.............41 第六節 以本研究之整合架構分析虛擬案例..........................44 第伍章 結論與未來展望............................................................................................53 參考文獻......................................................................................................................55
vii 表目錄 表 1企業流程再造之步驟...........................................................................................8 表 2 導入資訊科技之組織設計變數分類................................................................10 表 3 U公司運作元件表...........................................................................................33 表 4 I公司測試專案運作元件分析表....................................................................37 表 5 A公司測試運作元件表...................................................................................41 表 6 M公司組織運作元件分析表..........................................................................45
viii 圖目錄 圖 1 組織結構圖..........................................................................................................7 圖 2 整合管理系統圖................................................................................................14 圖 3 整合管理架構圖................................................................................................23 圖 4 整合管理架構圖................................................................................................27 圖 5 U公司 專案組織架構(一)............................................................................28 圖 6 U公司 專案組織架構(二)...........................................................................29 圖 7 Employee self service(ESS 系統)................................................................30 圖 8 U公司 University Learning Network(UU系統)..........................................31 圖 9 Web Pay System..................................................................................................32 圖 10 Web Time System.............................................................................................32 圖 11 U公司整合運作架構圖....................................................................................34 圖 12 I公司專案運作圖.............................................................................................38 圖 13 A公司測試作業流程圖....................................................................................42 圖 14 M公司整合運作架構圖...................................................................................46
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