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研究生:蘇志遠
研究生(外文):Chih-Yuan Su
論文名稱:專案經理領導風格與知識整合對專案績效的影響—以專案特性為調節變數
論文名稱(外文):The Impact of Project Manager''s Leadership Style and Knowledge Integration on Project Performance—Project Characteristics as Moderating Variables
指導教授:鄭毅萍鄭毅萍引用關係
指導教授(外文):Yih-Ping Cheng
學位類別:碩士
校院名稱:銘傳大學
系所名稱:資訊管理學系碩士在職專班
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2008
畢業學年度:96
語文別:中文
論文頁數:99
中文關鍵詞:軟體專案類型專案複雜度專案績效領導風格專案管理知識整合
外文關鍵詞:Software Project TypeProject ComplexityProject PerformanceLeadership StyleProject ManagementKnowledge Integration
相關次數:
  • 被引用被引用:22
  • 點閱點閱:709
  • 評分評分:
  • 下載下載:305
  • 收藏至我的研究室書目清單書目收藏:3
企業在進行導入及開發資訊系統時,多半透過專案的方式進行。因此,資訊系統導入成功與否,和專案績效的高低息息相關。在探討影響專案成功因素的文獻中,將明確的專案目標、高階主管的支持、溝通技巧、客戶接受度、專案經理的領導行為等,列為專案成功的因素。此外,亦有文獻指出知識整合程度高,會提升專案的績效。
本研究彙整相關的文獻,根據Hersey and Blanchard的情境領導理論,將專案經理領導風格分為告知式、說服式、參與式及授權式等四種。將軟體專案類型分為規劃類、開發類、維護類等三類。本研究同時探討知識整合及專案複雜度等構面,以瞭解知識整合與專案經理領導風格,在不同的專案複雜度及專案類型下對專案績效的影響。本研究透過問卷調查的方式,以專案經理為對象,收集相關資料,以統計分析方法,驗證研究假說。
研究結果發現,規劃類的軟體專案,使用說服式及參與式的領導風格,會有較高的專案績效;開發類的軟體專案,使用告知式及說服式的領導風格,會有較高的專案績效;知識整合程度與專案績效呈現正向相關;若專案複雜度愈高,知識整合程度也隨之提高,會對專案績效有正面的影響。
When implementing and developing information systems, the enterprises will proceed with theses systems through projects mostly. Therefore, that whether an information system will be successfully implemented or not is closely related to the extent of project performance. In some literature that has reviewed on the factors which affect project success, some factors have been listed as factors in project success, such as specific project goal, support from higher level superintendents, communication skill, customer acceptance, project manager’s leadership behavior, etc. Besides, some literature has also shown that the higher the extent of knowledge integration is, the higher the project performance will be.

In this study, related literature has been collected and analyzed. According to Situational Leadership Theory (SLT) proposed by Hersey and Blanchard, project manager’s leadership styles have been classified into four types: Telling, Persuading, Participating, and Delegating. Here, software project types have been classified into three types: Planning type, Development type, and Maintenance type. Meanwhile, some dimensions such as knowledge integration and project complexity have also been added, to explore the influence exerted by knowledge integration and project manager’s leadership style on project performance, project manager of software was the subject. Empirical data had been collected through questionnaires, and research hypothesis have also been verified by means of statistical analysis.

The results in this study have shown: in Planning type of software project, higher project performance will be achieved by using Persuading and Participating leadership styles; in Development type of software project, higher project performance will be achieved by using Telling and Persuading leadership styles. The results have shown that there are positive relationship between knowledge integration and the project performance; and the more the project complexity is the higher positive influence of knowledge integration on project performance.
中文摘要 I
英文摘要 II
誌謝 IV
目錄 V
表目錄 VII
圖目錄 IX
第壹章 緒論 1
第一節 研究背景及動機 1
第二節 研究目的 2
第三節 研究流程 3
第貳章 文獻探討 5
第一節 領導理論 5
第二節 專案管理 16
第三節 專案複雜度 21
第四節 知識整合 24
第參章 研究架構與研究假說 26
第一節 研究架構 26
第二節 研究假說 27
第肆章 研究方法 31
第一節 變數定義 31
第二節 問卷設計 35
第三節 問卷對象及收集資料方式 43
第四節 問卷預試 44
第五節 分析工具及方法 45
第伍章 資料分析與討論 47
第一節 樣本基本資料分析 47
第二節 效度與信度分析 52
第三節 相關分析 57
第四節 研究假說檢定 58
第陸章 結論與建議 69
第一節 研究結論 69
第二節 理論與實務的意涵 69
第三節 研究限制與建議 71
參考文獻 73
附錄 問卷 79
中文部分:
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3. 李庭毓,在不同的專案特性下控制機制對專案績效之影響,靜宜大學企業管理研究所碩士論文,民國89年6月。
4. 周世靜,企業研究發展專案績效評估模式之研究—以化學材料、化學產品製造業為例,國立中山大學企業管理研究所碩士論文,民國81年6月。
5. 林清山,多變項統計法,台北:東華書局,民國77年。
6. 高志宏,管理行為與專案特徵對專案績效的權變影響研究:以某民營研究機構之科技專案為例,國立交通大學管理科學研究所碩士論文,民國82年6月。
7. 許士軍,管理學,十版,台北:東華書局,民國83年。
8. 許國清,不同專案群組下專案經理人特性對專案績效之影響,靜宜大學企業管理研究所碩士論文,民國88年6月。
9. 郭澤原,科技研究發展專案績效評估作業之探討—兼評析經濟部科技研究發展專案績效評估作業,國立交通大學管理科學研究所碩士論文,民國84年6月。
10. 陳恩航,影響專案計畫成效之關鍵因素研究:以臺電專案計畫為對象,國立交通大學管理科學研究所碩士論文,民國82年6月。
11. 游孝國,探討領導風格與組織氣候對知識管理活動影響之研究—以大業大學為例,大葉大學資訊管理學系碩士班碩士論文,民國91年6月。
12. 羅玉惠,領導型態與情境因素對專案績效之影響,國立交通大學科技管理研究所碩士論文,民國85年6月。
13. 羅應浮,專案管理的失效模式與效應分析,中華大學工業工程與管理研究所碩士論文,民國89年5月。

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