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研究生:王肇德
研究生(外文):Chao-Te Wang
論文名稱:知識地圖與個人化對知識管理系統效能的影響-以高科技產業為例
論文名稱(外文):How Knowledge Map and Personalization Affect Effectiveness of KMS in High-Tech Firms
指導教授:賴榮裕賴榮裕引用關係
學位類別:碩士
校院名稱:國立中興大學
系所名稱:電子商務研究所
學門:商業及管理學門
學類:一般商業學類
論文種類:學術論文
論文出版年:2008
畢業學年度:96
語文別:英文
論文頁數:60
中文關鍵詞:效能知識管理系統知識地圖個人化滿意度
外文關鍵詞:EffectivenessKnowledge management systems (KMS)Knowledge mapPersonalizationSatisfaction
相關次數:
  • 被引用被引用:3
  • 點閱點閱:108
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:3
隨著知識經濟的發展,現今產業漸由以生產製造為基礎轉變成以知識為基礎,這樣的結果導致企業建置知識管理系統的需求與日俱增。然而,影響員工使用知識管理系統滿意度的因素,亦即,一個衡量資訊系統成功或有效的代理變數,較少被先前的研究所注意,尤其是知識地圖與個人化如何影響知識管理系統的使用者滿意度。基於從四家位於新竹科學工業園區的高科技製造公司所得到的樣本之調查,其結果有效地支持我們所提出的一個更全面的模型,來解釋員工使用知識管理系統的滿意度。研究結果顯示,具有較高層次知識地圖與個人化功能的知識管理系統,較容易提升員工的認知易用性與認知有用性,進而增進員工的滿意度。我們的研究發現可應用於探討知識管理系統成功的相關研究領域,同時基於我們的研究結果,我們提出了一些管理意涵,期望帶給知識管理系統的研究者與從業人員一些新的靈感,在建置知識管理系統時,加強知識地圖與個人化的功能,以提升員工或終端使用者的使用滿意度,進而提高知識管理系統的成功機率。
The shift from a product-based to a knowledge-based economy has resulted in an increasing demand for organizations to implement knowledge management systems (KMS) at an accelerating pace. However, factors influencing the employee satisfaction with KMS, i.e. one surrogate measure of information system (IS) success/effectiveness, have seldom empirically examined by prior researches, particularly how knowledge map and personalization influencing employee satisfaction with KMS. Results from a sample of 133 employees mostly from four international high-tech manufacturing companies in the Hsin-Chu Science-based Industrial Parks in Taiwan strongly support a more comprehensive understanding in explaining employee satisfaction with KMS. The result shows KMS with a higher level of knowledge map and personalization will satisfy employees through increasing perceptions of ease of use and usefulness with KMS. Our findings could be possibly applied for investigating the related issues regarding the successful implementation of KMS for researchers and practitioners. Based on these findings, we propose some managerial implications for practitioners to improve KMS effectiveness through reinforcing the knowledge map and personalization functions of KMS.
CHAPTER 1 INTRODUCTION.......1
1.1 Research Background and Motivation.......1
1.2 Research Objectives.......3
1.3 Research Scope and Objects.......4
1.4 Research Organization........5
CHAPTER 2 LITERATURE REVIEW........8
2.1 Knowledge map.......8
2.2 Personalization.......14
2.3 Usefulness, ease of use, and user satisfaction.......16
CHAPTER 3 RESEARCH METHODOLOGY.......18
3.1 Measures and procedure.......18
3.2 Questionnaire design and data collection.......20
3.3 Profiles of subjects.......22
3.4 KMS profiles of each company.......26
3.4.1 TSMC.......27
3.4.2 UMC.......28
3.4.3 MXIC.......29
3.4.4 AUO.......30
3.5 Data Analysis approaches.......33
CHAPTER4 Data analysis and result.......34
4.1 Descriptive Statistics.......34
4.2 Analysis of measurement reliability and validity.......36
4.3 Model testing results.......42
CHAPTER 5 CONCLUSION.......46
5.1 Discussion and suggestion.......46
5.2 Conclusion.......49
5.3 Limitation and future research.......49
Appendix 1. Questionnaire: Respondent background information.......52
Appendix 2. Questionnaire items.......52
Reference.......55
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