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研究生:黃典文
研究生(外文):Tien-wen Huang
論文名稱:企業電子化,智慧資本對於知識管理機制與知識管理績效影響之研究
論文名稱(外文):A Study of the Relationship Among E-business, Intellectual Capital,Knowledge Management and Knowledge Management Effectiveness
指導教授:蔡明田蔡明田引用關係
指導教授(外文):MING-TIEN TSAI
學位類別:碩士
校院名稱:國立成功大學
系所名稱:工學院工程管理專班
學門:工程學門
學類:綜合工程學類
論文種類:學術論文
論文出版年:2008
畢業學年度:96
語文別:中文
論文頁數:132
中文關鍵詞:知識管理智慧資本企業電子化知識管理績效
外文關鍵詞:Knowledge ManagementKnowledge Management EffectivenessE-BusinessIntellectual Capital
相關次數:
  • 被引用被引用:3
  • 點閱點閱:193
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:5
二十一世紀是以電子化與知識經濟為主軸的時代,企業想強化自己的競爭力以因應電子化時代的全球性競爭,善用資訊科技已是刻不容緩的議題。由經濟部所發表的「2015 年經濟發展願景計畫」中可清楚看出,無論是在環境建設或產業躍升方面,政府都是以建立一個電子化的營運環境以及提高產業的智慧資本與深耕知識管理為首要目標。而過去的研究多著重於企業電子化的應用及影響因素之探討,或是單獨討論企業電子化與知識管理之相關性,或知識管理對智慧資本之研究,尚未有將企業電子化與智慧資本對知識管理績效做一整合性之探討,本研究即針對此課題進行分析,提出研究架構與假設,試圖找出完整的思考脈絡。

本研究以高科技產業、一般製造業與服務業為實證研究對象,共發放400 份問卷,回收問卷177 份,扣除無效問卷3 份,有效問卷共174 份,有效回收率43.5%。

本研究根據問卷回收結果,進行T 檢定、單變異數分析、典型相關分析、迴歸分析等統計分析,得到以下重要結論:

1.企業電子化的程度越高則對公司智慧資本的累積、知識管理機制及知識管理績效越有幫助。
2.組織智慧資本的能力越佳則公司的知識管理機制及知識管理績效會越好。
3.知識管理機制對知識管理績效的提升有正面的影響。
4.高階的企業電子化可以有效增進組織的智慧資本進而強化公司的知識管理。

關鍵字:企業電子化、智慧資本、知識管理、知識管理績效
In the literature review about e-Business, organization’s knowledge management and Intellectual Capital, they all focus on the application or factors of influence on e-Business and only discuss about the relationship between e-Business and knowledge management or knowledge management and Intellectual Capital. There is no integrated discussion about the effects of e-Business on organization’s knowledge management and Intellectual Capital yet. Therefore, this study attempted to build up the research framework.

The population of this study are Hi-Tech industries、traditional industries and service industries, which intend to transfer to e -Business.With stratified random sampling, this study sent 400 questionnaires, 174 effective copies were received (return rate 43.5%).

Through factor analysis, reliability test, correlation, cluster analysis, T test, ANOVA, canonical correlation and regression analysis, most of the hypotheses were supported.
The results of this study are listed below:

1. The level of e-Business has positive significant effects on the Intellectual Capital、mechanism of organization’s knowledge management and knowledge management effectiveness.
2. The levels of intellectual capital tend to significantly impact on the mechanism of
organization’s knowledge management and knowledge management effectiveness.
3. More knowledge management competence will obviously affect a knowledge management effectiveness.

Keywords: E-Business, Intellectual Capital,Knowledge Management, Knowledge Management Effectiveness
論文審定書...............................................ii
摘要 ..............................................iii
Abstract ...............................................iv
誌謝 ................................................v
目錄 ...............................................vi
表目錄 .............................................viii
圖目錄 ...............................................x
第一章 緒論...............................................1
第一節 研究動機...........................................1
第二節 研究目的...........................................3
第三節 研究流程...........................................4
第四節 論文架構...........................................5
第二章 文獻探討...........................................6
第一節 企業電子化.........................................6
第二節 智慧資本..........................................14
第三節 知識管理..........................................17
第四節 知識管理績效......................................36
第五節 企業電子化與知識管理機制的關係....................38
第六節 智慧資本與知識管理機制的關係......................42
第三章 研究設計與研究方法................................45
第一節 研究架構..........................................45
第二節 研究假設..........................................46
第三節 研究變數及操作型定義..............................50
第四節 研究設計..........................................54
第五節 問卷回收..........................................58
第四章 研究結果與討論....................................60
第一節 因素分析及信度分析................................60
第二節 不同產業在各構面之差異分析(ANOVA).................71
第三節 集群分析與各構面因素之比較分析....................73
第四節 典型相關比較分析..................................77
第五節 各構面因素之迴歸分析..............................85
第六節 各構面間之中介變數探討............................93
第五章 結論與建議........................................99
第二節 研究限制.........................................102
第三節 研究貢獻.........................................103
第四節 建議.............................................106
參考文獻 ...............................................107
附錄 ...............................................116
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