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研究生:黃秋月
研究生(外文):Chiu-Yueh Huang
論文名稱:知識分享對供應鏈績效的影響
論文名稱(外文):The Impact of Knowledge Sharing on Supply Chain Performance
指導教授:方世杰方世杰引用關係
指導教授(外文):Shi-Jie Fang
學位類別:碩士
校院名稱:國立成功大學
系所名稱:企業管理學系碩博士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2008
畢業學年度:96
語文別:中文
論文頁數:114
中文關鍵詞:供應鏈管理知識分享績效
外文關鍵詞:PerformanceKnowledge sharingSupply chain management
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知識已成為企業最重要的策略性資產,也是當今策略管理中最受關注的議題。企業不斷致力於知識的創造,以獲取市場上持久性競爭優勢的地位。然而,知識的創造始於知識的分享,知識的分享更是組織績效的來源。因此,本研究將知識分享的構念帶入企業最關注的供應鏈管理中,藉由知識分享與供應鏈管理之協同合作、協調與整合等管理機制的循環交互作用,創造出更好的績效表現。
本研究所專注的焦點在於:(1)瞭解知識分享在供應鏈管理的應用中,所能創造的價值;(2)驗證知識分享在供應鏈管理中,對於績效表現的重要性;(3)檢視供應鏈管理的整合機制對於知識分享與績效間的影響。
本研究以台灣供應鏈發展最為完整的光電產業及半導體產業為研究對象,經實證分析結果顯示出:(1)知識分享活動會隨著供應鏈管理的協同整合程度與協調程度增加而更活絡;(2)知識分享在供應鏈管理中確實扮演中介的角色;(3) 知識分享的方向會受不同的整合機制調節,進而對績效產生不同的影響。
Knowledge has become the most important strategic asset of the firms. And the knowledge management is also the most interesting issue for strategic management nowadays. Companies were trying hard to create new knowledge for
sustain competitive advantage in market. However, knowledge creation starts from knowledge sharing, and the knowledge sharing will lead to high organizational performance. Therefore, this research introduce the concept of the knowledge sharing into supply chain management which is the most concern of firms. It will
lead to a higher performance by a reciprocation among knowledge sharing and supply chain collaboration, coordination or integration mechanisms.
This research is focus on: (1) What is the value creation in supply chain management associated with knowledge sharing? (2) How does it important to performance by combination with knowledge sharing and supply chain
management? (3) How does the integration mechanism work between knowledge sharing and supply chain performance?
The major findings are: (1) The more supply chain collaboration or coordination,the more activities of knowledge sharing, (2) Knowledge sharing is a mediator in
supply chain management, (3) The relationship between knowledge sharing and supply chain performance will be moderated by different integration mechanisms.
目錄
第一章 緒論…………………………………………………………………1
第一節 研究背景與動機……………………………………………………1
第二節 研究問題與目的……………………………………………………3
第三節 研究流程……………………………………………………………4
第二章 文獻探討……………………………………………………………6
第一節 知識分享……………………………………………………………6
第二節 協同合作……………………………………………………………16
第三節 協調…………………………………………………………………21
第四節 整合…………………………………………………………………27
第五節 供應鏈績效…………………………………………………………34
第三章 研究方法……………………………………………………………36
第一節 研究架構……………………………………………………………36
第二節 研究假設……………………………………………………………37
第三節 變數之操作型定義與衡量…………………………………………40
第四節 問卷設計與研究對象………………………………………………47
第五節 資料分析方法與工具………………………………………………52
第四章 研究結果與討論……………………………………………………55
第一節 樣本資料之敘述性統計分析………………………………………55
第二節 因素分析與效度、信度分析………………………………………64
第三節 各研究變數之相關分析……………………………………………74
第四節 研究構面間之迴歸分析……………………………………………76
第五節 研究假說檢定結果…………………………………………………88
第五章 研究結論與建議……………………………………………………90
第一節 研究結論……………………………………………………………90
第二節 研究意涵與建議……………………………………………………93
第三節 研究限制……………………………………………………………95
第六章 參考文獻……………………………………………………………96
附錄:研究問卷……………………………………………………………109
圖目錄
圖1-3-1:研究流程圖……………………………………………………………………5
圖2-1-1:知識管理價值鏈………………………………………………………………8
圖2-1-2:SECI 過程………………………………………………………………………9
圖2-3-1:為達有效供應鏈程序協調的協調機制角色…………………………………26
圖2-3-2:供應鏈協調模式的分類………………………………………………………26
圖2-4-1:供應鏈整合互動關係暨流通作業構面圖……………………………………30
圖3-1-1:研究架構………………………………………………………………………36
圖3-5-1:本研究架構圖…………………………………………………………………53
圖4-4-1:本研究之主要構面……………………………………………………………76
表目錄
表2-1-1:資訊與知識的區別……………………………………………………………6
表2-1-2:各學者對知識分享的定義……………………………………………………10
表2-1-3:不同理論觀點下的知識分享研究……………………………………………11
表2-1-4:知識分享的應用………………………………………………………………13
表2-1-5:知識分享的衡量指標…………………………………………………………15
表2-2-1:協同合作的定義………………………………………………………………16
表2-2-2:供應鏈協同合作的定義………………………………………………………18
表2-2-3:供應鏈協同合作對績效影響的研究…………………………………………19
表2-2-4:協同合作的衡量指標…………………………………………………………20
表2-3-1:協調的定義……………………………………………………………………22
表2-3-2:供應鏈協調的定義……………………………………………………………23
表2-3-3:供應鏈協調的效益……………………………………………………………24
表2-3-4:協調程度的衡量構面…………………………………………………………27
表2-4-1:通路供應商整合作業構面內涵………………………………………………30
表2-4-2:供應鏈整合研究………………………………………………………………31
表2-4-3:供應鏈整合衡量構面…………………………………………………………33
表2-5-1:各學者採用之供應鏈績效衡量指標…………………………………………34
表2-5-2:各績效衡量面的目標…………………………………………………………35
表3-3-1:各變數之操作型定義彙整表…………………………………………………44
表3-3-2:研究變項衡量表………………………………………………………………45
表3-4-1:問卷設計彙整表………………………………………………………………47
表3-4-2:協同合作之變數與衡量問項彙整表…………………………………………48
表3-4-3:協調之變數與衡量問項彙整表………………………………………………49
表3-4-4:知識分享之變數與衡量問項彙整表…………………………………………49
表3-4-5:整合之變數與衡量問項彙整表………………………………………………50
表3-4-6:供應鏈績效之變數與衡量問項彙整表………………………………………51
表4-1-1:問卷回收統計表………………………………………………………………52
表4-1-2:樣本特性分布彙總表…………………………………………………………57
表4-1-3:協同合作之意見平均值及標準差表…………………………………………60
表4-1-4:協調之意見平均值及標準差表………………………………………………60
表4-1-5:知識分享之意見平均值及標準差表…………………………………………61
表4-1-6:整合之意見平均值及標準差表………………………………………………62
表4-1-7:供應鏈績效之意見平均值及標準差表………………………………………63
表4-2-1:協同合作之因素分析表………………………………………………………65
表4-2-2:協調之因素分析表……………………………………………………………66
表4-2-3:知識分享之因素分析表………………………………………………………66
表4-2-4:整合之因素分析表……………………………………………………………67
表4-2-5:供應鏈績效之因素分析表……………………………………………………68
表4-2-6:協同合作之信度檢定表………………………………………………………70
表4-2-7:協調之信度檢定表……………………………………………………………71
表4-2-8:知識分享之信度檢定表………………………………………………………71
表4-2-9:整合之信度檢定表……………………………………………………………72
表4-2-10:供應鏈績效之信度檢定表……………………………………………………73
表4-3-1:本研究各變數之相關係數……………………………………………………75
表4-4-1:協同合作對知識的流入之迴歸分析表………………………………………77
表4-4-2:協同合作對知識的流出之迴歸分析表………………………………………78
表4-4-3:協調對知識的流入與流出之迴歸分析表……………………………………79
表4-4-4:知識分享對供應鏈績效之迴歸分析表………………………………………81
表4-4-5:協同合作/協調對供應鏈績效之迴歸分析……………………………………82
表4-4-6:知識流入變數置入後的整體迴歸模型………………………………………84
表4-4-7:整合對知識分享與供應鏈資源面績效間的調節效果檢定表………………85
表4-4-8:整合對知識分享與供應鏈產出面績效間的調節效果檢定表………………86
表4-4-9:整合對知識分享與供應鏈彈性面績效間的調節效果檢定表………………87
表4-5-1:研究假設統計檢定結果彙整表………………………………………………88
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