隨著海峽兩岸的鬆綁，金融政策之開放，銀行業者之競爭日趨激烈，如何提升競爭優勢，已成為銀行業者當務之急。而確保競爭優勢持續不墜的唯一辦法，就是知識；知識分享是知識創造與企業管理的成功關鍵因素之一，因此如何誘發員工自願性的知識分享將是銀行相當重要的任務。本研究將從銀行員工的角度，以社會學的觀點，探討社會網絡、社會資本及知識社會化對知識分享之影響，找出其中關係所在，期能喚起銀行業者重視組織員工知識分享的重要性，以提供銀行業之參考。
本研究以銀行組織內員工為研究對象，總計發出450份問卷，回收了270份有效問卷，針對此樣本，以因素分析、T檢定、ANOVA、迴歸分析及LISREL結構方程模型等統計方法進行資料分析驗證。經實證分析結果發現：
1.社會網絡及社會資本顯著的影響知識社會化。
2.社會資本及知識社會化顯著的影響知識分享。
3.社會網絡及社會資本透過知識社會化之中介效果顯著的影響知識分享。
4.不同的人口統計變數除了「職務」外，在各構面有顯著的差異性。

With easing cross-strait restrictions, opening up of financial policy, the competition in the banking industry is increasingly drastic. How to enhance competitive advantage to the banking industry has become imperative. The only way to ensure sustainable competitive advantages is knowledge. Knowledge-sharing is one of the key factors of success in knowledge creation and business management. Therefore, how to induce voluntary knowledge-sharing amongst employees will be a very important task for a bank. This research is based on sociological viewpoints and from bank staffs’ perspective to discuss and find out how social networks, social capital and knowledge socialization impact knowledge-sharing. It also aims to find the correlation between knowledge sharing and the three factors above to draw banking’s attention on the importance of staff’s knowledge-sharing for reference.
This research takes bank employees as study subjects. Totally 450 questionnaires were issued, and 270 valid questionnaires were returned. Targeting on this sample, data analysis is verified through factor analysis, T test, ANOVA, regression analysis, and LISREL model of statistical methods. As a result, the empirical analysis indicates that:
1.Social network and social capital have significantly positive impacts on knowledge socialization.
2.Social capital and knowledge socialization have significantly positive impacts on knowledge-sharing.
3.Social network and social capital through the intermediary of the knowledge socialization of the effects have significant positive effects on knowledge-sharing.
4.In addition to "job duties," different demographic variables are of significant differences in all dimensions.

摘 要 I
ABSTRACT II
誌 謝 III
目 錄 IV
表目錄 V
圖目錄 VII
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目的 6
第四節 研究流程 7
第二章 文獻探討 8
第一節 台灣銀行業簡介 8
第二節 社會網絡 14
第三節 社會資本 22
第四節 知識社會化 32
第五節 知識分享 46
第六節 各構面關係之研究 52
第三章 研究方法 56
第一節 研究架構 56
第二節 研究假設 58
第三節 操作性定義及問卷設計 59
第四節 抽樣與問卷發放 69
第四章 實證結果與討論 78
第一節 樣本資料描述性分析 78
第二節 各構面敘述性統計分析 80
第三節 因素分析與信度檢定 88
第四節 不同之人口統計變數在各構面之差異性分析 94
第五節 各構面影響關係之分析 103
第六節 研究架構整體模式分析 114
第五章 結論與建議 123
第一節 研究結論 123
第二節 研究建議 127
第三節 研究限制 131
第四節 後續研究建議 132
參考文獻 133
附 錄 146

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