(54.236.58.220) 您好!臺灣時間:2021/02/27 18:40
字體大小: 字級放大   字級縮小   預設字形  
回查詢結果

詳目顯示:::

我願授權國圖
: 
twitterline
研究生:江育任
研究生(外文):Yu-Ren Jiang
論文名稱:探討中衛體系下跨組織資訊系統之推動對體系整體成效之影響-以機械業為例
論文名稱(外文):The Implementation of Interorganizational Information Systems:A Case Study In Taiwan Machinery Industry
指導教授:陳小芬陳小芬引用關係
指導教授(外文):Hsiao-Fen Chen
學位類別:碩士
校院名稱:國立暨南國際大學
系所名稱:資訊管理學系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2008
畢業學年度:96
語文別:中文
論文頁數:101
中文關鍵詞:跨組織資訊系統供應鏈管理信任關係中心衛星體系
外文關鍵詞:Interorganizational Information SystemtrustSupply Chain ManagementCorporate Synergy Development System
相關次數:
  • 被引用被引用:2
  • 點閱點閱:257
  • 評分評分:系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔系統版面圖檔
  • 下載下載:33
  • 收藏至我的研究室書目清單書目收藏:0
面對現今產業經營環境的快速變遷,及注重消費者需求為導向的競爭年代,企業的發展已逐漸邁向全球化、顧客化與數位化,為了追求永續經營企業必須在所處的環境中學習如何改善經營績效,才能隨時反映消費者多變的需求。在國內多屬中小企業的產業環境下,由於先天資源環境的匱乏外加上市場走向多樣化,企業因此開始檢視生產流程,思索如何有效整合資源並消除生產過程中多餘的環節、利用即時資訊供企業以及策略夥伴決策之用。因此利用跨組織資訊系(Interorganizational Information System; IOS)來建構電子化的供應鏈管理統理(Supply Chain Management;SCM)已成為現今供應鏈管理的發展趨勢。
本研究主要從(一)組織內部:組織狀況與未來發展、高階主管支持度。(二)資訊科技:現有資訊科技的支援與執行狀況。(三)跨組織關係:跨組織間信任關係的建立。三個方向來探討企業如何在外在環境的挑戰下,促成跨組織資訊系統的推動。本研究藉由深入一機械業的個案研究,進行實地深度訪談,並針對初級、次級資料的進行蒐集、分析與推論。探討A公司在既有的中衛體系優勢下,面對不同的環境因素,如何驅使與促成跨組織資訊系統的推動,及在推動後所產生的影響與成效。本研究獲得主要結論如下:
一、 在中衛體系下組織間信任關係為跨組織合作推動的關鍵因素。
二、 推動IOS的同時,提升資訊科技能力於供應體系成員具有相當的重要性。
三、 大型中心廠對中衛體系整體電子化的推動扮演舉足輕重的角色。
四、 跨組織資訊系統對A公司體系流程帶來顯著的成效。
五、 跨組織資訊系統的最佳效益為多項促成因素所構成。
In the face of rapid changes about management environment of industries nowadays and competitive consumer-oriented era, the development of enterprises have gradually marched toward globalization, customization and digitization. For the goal of pursuing sustainable development, enterprises have to learn how to improve performances in their own conditions to reflect consumers' various demands. Most firms in Taiwan are small and medium-sized enterprises. For the reason of diversified market and lacking natural resources, enterprises begin to examine procedures of production, figure out how to integrate resources effectively and eliminate unnecessary steps of production, and make use of instant information for enterprises and strategic partners to make decisions. Therefore, a trend about today’s supply chain management can be seen that IOS (Interorganizational Information System) is frequently used to construct digital SCM (Supply Chain Management).
This research investigated how an enterprise achieved the goal of the inter-organization confronting various external challenges in three dimensions. First, Organization itself: including specific conditions in an organization, developments in the future and supports from top-level management. Second, Information Technology: support of existing information technology and the situation of enforcement. Third, Interorganizational relationship: the establishment of inter-organizational trust. Additionally, this study is carried out by observing a case study in the machinery industry, interviewing the management, and collecting and analyzing primary and secondary data. We try to not only examine how Company A is driven to achieve the goal of Interorganization System in its advantageous position of CSD (Corporate Synergy Development) System with different environmental factors but also observe what effects this task brings about. In this paper, some main conclusions are obtained as follows:
1.Under the CSD System, trust among different organizations is the crucial element for promoting inter-organizational cooperations.
2.It plays an important role for all members in supply chain system to enhance their abilities about information technology.
3.The major firms of CSD system hold a critical position to facilitate full-scale electronization in supply chain.
4.The production procedures of Company A benefit a lot from the Interorganizational System.
5.When provided with various factors, the best efficiency of Interorganization System can be reached.
第一章、 緒論 ...........................................1
第一節 研究背景 ...........................................1
第二節 研究動機 ...........................................2
第三節 研究目的 ...........................................3
第四節 研究步驟與流程.......................................4
第二章、 文獻探討 ...........................................6
第一節 供應鏈管理..........................................6
一、 供應鏈的定義........................................6
二、 供應鏈管理的定義.....................................8
三、 實行供應鏈管理的主要目的與效益........................10
四、 協同合作............................................12
第二節 中衛體系............................................14
一、 中心衛星制度推動.....................................14
二、 中心衛星工廠制度之定義................................15
三、 中衛體系之類型.......................................16
四、 中衛體系之特質與效益..................................18
五、 中衛廠商所面臨之經營挑戰...............................20
第三節 跨組織資訊系統........................................22
一、 跨組織資訊系統........................................22
二、 跨組織資訊系統所涵蓋之範疇..............................23
三、 建置跨組織資訊系統之考量因素............................25
四、 資訊科技在供應鏈管理上的運用與影響.......................27
五、 跨組織資系統對於供應鏈體系之效益.........................28
六、 跨組織資訊系統對中衛體系管理及應用之影響..................30
第四節 信任關係..............................................33
第三章、 研究方法與產業背景 .....................................36
第一節 研究方法..............................................36
一、 研究架構..............................................36
二、 質性研究方法...........................................37
三、 個案研究法.............................................38
第二節 研究設計..............................................40
四、 資料蒐集..............................................42
五、 資料整理與分析.........................................43
六、 信度、效度分析.........................................44
七、 訪談對象..............................................44
第三節 精密機械業簡介.........................................46
二、 精密機械業之協同供應鏈..................................46
三、 全球工具機產業位置 ......................................47
第四節 精密機械產業環境概況....................................48
一、 全球環境...............................................48
二、台灣工具機產業產業特性.......................................51
三、整體環境分析................................................53
第四章、 個案研究探討............................................58
第一節 A公司簡介..............................................58
第二節 組織因素對A公司之影響....................................59
一、A公司中衛體系營運架構........................................60
二、A公司所面臨營運問題..........................................61
三、營運流程合理化 ..............................................64
第三節 資訊科技對A公司之影響....................................67
第四節 跨組織關係..............................................68
一、 中衛體系成員間之信任關係..................................68
二、 提昇協力廠商資訊化程度之重要性.............................70
第五節 跨組織資訊系統的促成因素..................................72
第六節 跨組織資訊系統對A公司體系之影響與效益......................73
一、對中心廠的影響與效益..........................................73
二、系統對協力體系的影響與效益.....................................78
三、系統對顧客端的影響與效益.......................................84
第五章、 結論與建議...............................................88
第一節 研究結論.................................................88
第二節 實務意涵與台灣機械產業之實務建議............................91
一、實務意涵.....................................................91
二、台灣機械產業之實務建議.........................................91
第三節 研究限制與後續研究建議.....................................93
一、研究限制......................................................93
二、後續研究建議..................................................94
參考文獻.........................................................95
中文部份.........................................................95
英文部分.........................................................96
中文部份
[1].Corrine Glesne著,莊明貞/陳怡如譯,「質性研究導論」, 2006。
[2].工研院經資中心 http://int.iek.itri.org.tw/index.jsp
[3].公開資訊觀測站 http://newmops.tse.com.tw/
[4].王健全,「中衛體系及其推動策略之探討」,產業金融第84 期, pp.14-21,1994。
[5].王瑜銘,企業e 化下資訊科技對產業競爭模式之影響—以台灣製造業為例,國立雲林科技大學資訊管理研究所碩士論文,2003。
[6].台中精機集團 http://www.or.com.tw/index_ch.htm
[7].台灣經濟研究院,「提升工具機產業競爭力之研究」, 1998。
[8].吳心恬,「跨組織資訊系統建置採用之影響因素探討」,國立中央大學資訊管理研究所碩士論文。
[9].呂鴻德,通路控制力、通路類型與通路績效之研究—以兩岸台商工具機業供應鏈為研究對象,中原大學企業管理研究所碩士論文,2002。
[10].李信賢,「信任對跨組織資訊系統使用的影響 —B計畫供應商觀點」,國立中央大學資訊管理研究所碩士論文,2004。
[11].林豪鏘,「電子商務 從ERP.SCM.CRM 到協同商務」,旗標出版社,2003。
[12].財團法人中衛發展中心,「中心衛星工廠制度推動手冊(基礎篇)」,第一版,民88 年10 月17 日
[13].商業週刊,「蛻變100強!2005年1000大製造業排名 」,965期,p102,2006。
[14].張榮圳,「供應鏈管理資訊分享模式之研究」,國立中山大學資訊管理研究所碩士論文,2000。
[15].陳向明,「社會科學質的研究」,台北市:五南,2002。
[16].陳沛如,「組織因素、科技因素、協同能力、作業能力與供應鏈績效間之架構性關係研究,國立成功大學工業與資訊管理研究所碩士論文,2004。
[17].陳佳琪,「結合電子商務與供應鏈管理之整合研究-電子化供應鏈管理的實務應用」,國立台灣科技大學管理研究所,2000
[18].陳啟林,「e化供應鏈之經營策略—以A公司攝影機為例」,國立台北大學企業管理研究所碩士論文,2005。
[19].陳翊中,「家庭工廠做到全球機械第四大」今周刊447期,2005。
[20].湯宗泰,「SCM系統整合經驗談-以台中精機股份有限公司為例」,製商整合科技教育改進計畫,2004。
[21].經濟部工業局 http://www.moeaidb.gov.tw/
[22].葉詠滋(2003),「影響供應鏈策略及其效益之相關因素研究—以台灣製造業為例」,國立成功大學國際企業研究所碩士論文。
[23].鄭心潔,「顧客滿意、信任與承諾對合作績效影響之研究-以A 園藝公司為例」,國立屏東科技大學農企業管理系研究所碩士論文,2005。
[24].瞿紹美,「跨組織資訊系統對行銷通路成員權力關係之影響—探索性研究,國立政治大學企業管理研究所博士論文,1994。

英文部分
[1].Alam, A. (1966), ”Supply Chain Management,” Journal of Strategic Management,13, pp.80-86.
[2].Alexander, E. R., “Interorganizational Coordination:Theory and Pratice,”Journal of Planning Literature, Vol. 7, No. 4, May 1993, pp. 328-343.
[3].Andaleeb, S. S., “An Experimental Investigation of Satisfaction and Commitment in Marketing Channels: the Role of Trust and Dependence”, Journal of Retailing, 1996, Vol72(1), p77-93.
[4].Anderson, J. C. and J. A. Narus, “A model of distributor firm and manufacturer firm working relationships,” Journal of Marketing, Vol.54 (January), pp.42-58, 1990.
[5].Anderson, Matthew G. & Paul B. Katz (1998), “Strategic Sourcing,” The International Journal of Logistics Management, Vol. 9, No. 1, pp. 1-13.
[6].Barua, A., Lee, C.-H. S. & Whinston, A. B. (1995) “Incentives and Computing Systems for Team-based Organizations,” Organization Science, Vol.6 (4), p. p. 487-504.
[7].Bakos, J. Y. (1991), “Information Links and Electronic Marketplaces: The Role of Interorganizational Information Systems in Vertical Markets,” Journal of Management Information Systems, 8(2), pp.31-52.
[8].Ballou, R.H., Gilbert, S.M., and Mukherjee, A., (2000), New Managerial Challenges from Supply Chain Opportunities, Industrial Marketing Management, 29, pp. 7—18.
[9].Bensaou, M. (1997), “Interorganizational Cooperation: The Role of Information Technology An Empirical Comparison of U.S. and Japanese Supplier Relations,” Information System Research, 8(2), pp.107-124.
[10].Carter, J. R. and Ferrin, B. G. (1995) “The Impact of Transportation Cost on Supply ChainManagement”, Journal of Business Logistics, Vol. 16, No1, pp.189-212.
[11].Cash, J. I. and Konsynski, B. (1985). IS redraws competitive boundaries. Harvard Business Review. March - April, 134 – 142.
[12].Choi, S. Y. & Stable, D. O. & Winston, A. B. (1997), The Economics of Electronic Commerce, Macmillan Technical Publishing, U.S.A.
[13].Clemons, Eric. K., Sashidhap P. Reddi, and Michael. Row(1993),"The Impact of Information Technology on the Organization of Economic Activity: The "Move to the Middle" Hypothesis," Journal of Management Information Systems, Vol. 10, No.2 (Fall) pp. 9-35.
[14].Coleman, J. S. (1990). Foundations of social theory. Harvard University Press: Cambridge, MA.
[15].Cooper, M.C., Lambert, D.M. and Pagh, J.D., (1997), Supply Chain Management: More Than a New Name for Logistics, The International Journal of Logistics Management 8(1), 1–13.
[16].Darke, P., Shanks, G. & Broadbent, M. (1998), “Successfully Completing Case Study Research: Combining Rigour, Relevance and Pragmatism,” Information Systems Journal, Vol. 8(4), p.p.273-289.
[17].Dai, Q. & Kauffman, R. J., (2002) "Business Models for Internet-Based B2B Electroni Markets,” International Journal of Electronic Commerce, Vol. 6, No. 4, pp. 41–72.
[18].David, F. R. (1997) “Competing through Supply Chain Management: CreatingMarket—Winning Strategies through Supply Chain Partnership”, London: Chapman &Hall.
[19].Ellram, L.M. and Cooper, M.C.,“The relationship between supply chain management and Keiretsu, ” The International Journal of Logistics Management, Vol.4, No.1, 1993, pp.1-12.
[20].Ellram, L. M., (1995), Partnering PitFalls in Logistics Partnerships, International Journal of Physical Distribution and Logistics Management, Vol.31, No.3,pp.36-44.
[21].Frohlich, M.T. and Westbrook, R., (2001) “Arcs of integration: an international study of supply chain strategies,” Journal of Operations Management, vol.19, pp.185-200.
[22].Gefen, D., (2000) “E-commerce: the role of familiarity and trust,” Omega, vol. 28, pp.725-737.
[23].Gentry, J. J., (1996), “The Role of Carriers in Buyer–Supplier Strategic Partnerships:A Supply Chain Management Approach”, Journal of Business Logistics, Vol. 17, Iss. 2, pp. 35-55.
[24].Handfield, R. B.,Kannan, V. R. and Tan, K. C., (1998) “Supply Chain Management: Supplier Performance and Firm Performance”, International Journal of Purchasing and Materials Management, 34(3), pp. 2-9.
[25].Handfield, B. and Nichols, L. (2002), Supply Chain Redesign, Financial Times Prentice Hall.
[26].Iacovou, C.L., Benbasat, I., and Deter, A. S., (1995) “Electronic Data Interchange and Small Organizations : Adoption and Impact of Technology “, MIS Quarterly, Dec, pp.465-485
[27].Johnson, D. W; Johnson, R.T; Maruyama, G., (1983) “Interdependence and Interpersonal Attraction Among Heterogeneous and Homoge neous Individuals: A Theoretical Formulation and a Meta-Analysis of The Research”, Review of Education Research, Vol 53, p5-54
[28].Kalakota R., and Whinston A. B., (1997). “Electronic Commerce: A Manager Guide”, Addison-Wesley.
[29].Kaufman, F. (1966), “Data Systems that Cross Company Boundaries,” Harvard Business Review, 44(1), pp.141-145.
[30].Kim, W. C. and Mauborgne, R., (1999) “Strategy, Value Innovation, and the Knowledge Economy”, IEEE Engineering Management Review, 27(3), pp. 103-115.
[31].Lee, J. and Y. Kim ,(1999). “Effect of Partnership Quality on IS Outsourcing Success: Conceptual framework and Empirical” Validation. Journal of Management Information Systems. 15 (4), 29-61.
[32].Lancioni R.A., Smith M.F. and T.A. Oliva,(2000) “The role of the internet in supply chain management,” Industrial Marketing Management, 29, 45-56.
[33].Leenders, M. R. and H. E. Fearou (1997), Purchasing & Supply Management,11th, R. D. Irwin.
[34].Leuthesser, L., “Supplier relational behavior: An empirical assessment,” Industrial Marketing Management, Vol. 26(1997),245-254.
[35].Lincoln, Y. S.(1993) “Notes toward a Fifth Generation of Evaluation.” paper presented at the annual meeting of Evaluation Association. Tallahassee.Fl.
[36].O'Keffe, M. (2001), “Myths and Realities of E-commerce in the Perishable Foods Industries: Unleashing the Power of Reputation and Relationship Assets ,” Supply Chain Management; Bradford, 6, pp.12-15
[37].Maloni, Michael J. & W. C. Benton (1997), “Supply Chain Partnerships: Opportunities for Operations Research,” European Journal of Operational Research, pp. 419-429.
[38].Markus, M. L. (1989). “Case Selection in a Disconfirmatory Case Study”, Boston: Harvard Business School.
[39].Maykut, P., & Morehouse, R. (1994). “Beginning Qualitative Research-A Philosophic and Practical Guide.” Washington, DC: Falmer.
[40].McCutcheon, David M., Grant, Rebecca A., Hartley, Janet, “Determinants of new product designer’s satisfaction with suppliers’ contributions”, Journal of Engineering and Technology Management, Vol. 14, 273-290, 1997.
[41].Merriam, S. B. (2002), “Qualitative Research in Practice: Examples for Discussion & Analysis,” New York: Jossey-Bass.
[42].Meixell, M. J., Wu, S.D. Kamrani (2004), “Collaborative manufacturing for mass customization.” In: Chandra, C. and Kamrani, A. K.(Eds.), Mass Customization: A Supply Chain Approach. Kluwer Academic Publisher, 2004, pp.171-191.
[43].Miller, W. L., & Crabtree, B. F. (1992). “Primary Care Research: A Multimethod Typology and Qualitative Road Map.” CA: Newbury Park.
[44].Monczka, R.M., Petersen, K.J., Handfield, R.B. and Ragatz, G.L., (1998), “Success factors in strategic supplier alliances: the buying company perspective”, Decision Science 29(3), pp. 5553–5577.
[45].Oliver C. (1990), “Determinants of Interorganizational Relationship: Integration and Future Directions”, Academy of Management Review, 15(2), 129-141.
[46].Patton, M. Q. (1990),Qualitative Evaluation and Research Methods(2nd Ed.), CA: Sage Publications.
[47].Premkumar, G., and Ramamurthy, K. (1995), “The role of interorganizational and organizational factors on the decision mode for adoption of interorganizational systems,” Decision sciences, 26(3), pp.303-335.
[48].Ritchie, J. & Lewis, J. (2003), “Qualitative Research Practice: A Guide for Social Science Students and Researchers,” California: Sage Publication.
[49].Santhanam, R., and Hartono, E., (2003), “Issues in linking information technology capabilities to firm performance,” MIS Quarterly, Vol. 27, No. 1, pp.125-153.
[50].Stevens, B. (1989), ”Integrating the Supply Chain”,International Journal of Physical Distribution and Materials Management,Vol.19, pp.3-8.
[51].Scott, J.E., (2000), “Facilitating Interorganizational Learning with Information Technology,” Journal of Management Information Systems, 17(2), 81-113.
[52].Son, J. Y., Narasimhan, S., Riggins, F. J. (1999), “Factors Affecting the Extent of Electronic Cooperation Between Firms: Economic and Sociological Perspectives,” Proc. The 1999 Intern. Conf. Inform. Systems. Charlotte, N.C. pp.556-560.
[53].Steinfield, C., R. Krant, & A. Plummer (1996), “The Impact of Interorganizational Networks on Buyer-Seller Relationships,” Journal of Computer Mediated Communication, 1(3), , 1-15.
[54].Stroeken, J. H. M. (2000), “Information technology, innovation and supply chain structure”, International Journal of Technology Management, Vol. 20, No. 1, 2,156-175.
[55].Subramani, M.R., (2004), “How do suppliers benefit from IT use in supply chain relationships”, MIS Quarterly., 28(1), pp. 50—75.
[56].Suomi, Reima, (1994) ,"What to Take in Account When Building an Inter-Organizational Information system," Information Processing & Management, 30(1), pp. 151-159.
[57].Tapscott (1997), ”Digital economy” , NY : McGraw-Hill Inc.
[58].Vijayasarathy, L. R. and D. Robey (1997), “The Effect of EDI on Market Channel Relationships in Retailing”, Information & Management, 33, 73-86.
[59].Wu Hong ,(2002) .The ERP principle - design – implements. Beijing: Publishing House of Electronics Industry.
QRCODE
 
 
 
 
 
                                                                                                                                                                                                                                                                                                                                                                                                               
第一頁 上一頁 下一頁 最後一頁 top
系統版面圖檔 系統版面圖檔