一、英文部份
1.Albaum, Gerald, Kenneth G. Baker, George C. Hozier Jr. & Robert D.Rogers (2002), ”Smoking behavior, information sources, and consumption values of teenagers: Implications for public policy and other intervention failures”, The Journal of Consumer Affairs, Vol.36, pp.50-76.
2.Bettencourt, L.A. (1997), “Customer Voluntary Performance: Customers As Partners In Service Delivery”, Journal of Retailing, 73(3), 383-406.
3.Blackwell, Miniard and Engel (2001), consumer behavior , 9th ed., Harcourt,Inc.
4.Bloch, P. H., R. F. Bush & L. Campbell (1993), Consumer Accomplices in Product Counterfeiting : A Demand-Side Investigation, Journal of Consumer Marketing, pp.27-36.
5.Bulger & Mellor (1997), Self-efficacy as a mediator of the relationship between perceived union barriers and women's participation in union activities, Journal of Applied Psychology(JAP), 82(6), 935-44.
6.Cardozo, R. N., (1965), "An Experience Study of Customer Effort, Expectation and Satisfaction," Journal of Marketing Research, 2, 244-249.
7.Cyert and March (1963),《Behavioral Theory of the Firm》, Englewood Cliffs, NJ: Prentice Hall.
8.Ennew, C.T. and M.R. Binks (1996), “Good and Bad Customers: The Benefits of Participating in the Banking Relationship,” International Journal of Bank Marketing, 14(2), 5-13.
9.Ennew, C. T. and Binks, M. R. (1999), “Impact of Particpative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study,” Journal of Business Research, 46(2), 121-132.
10.Faranda, W. T. (1994), “Customer Participation in Service Production: An EmpiricalAssessment of the Influence of Realistic Service Previews,” unpublished doctoraldissertation, Arizona State University.
11.Gartner, A. and Reissman, F. (1974), “The Service Society and the New Consumer Vanguard”, NY: Harper and Row.
12.Hart, C.W. and Johnson, M.D. (1999), “Growing the trust relationship,” Marketing Management, Spring: 9-19.
13.Holbrook, M. B. and Hirschman, E. C.(1982), “The Experiential Aspects of Consumption: Consumer Fantasies, Feeling, and Fun,” Journal of Consumer Research, 9(2), 132-140.
14.Howard John A. (1989), Consumer Behavior in Marketing Strategy,Prentice-Hall International Editions.
15.James Finch (1999), “Differential Impact of Multiple Consumption Values in Retail Co-operative Patronage” ICA, Vol.92 NO1, pp.27-40
16.Johnston Birchall and Richard Simmons (2004), “What Motivates Members to Participate in Co-operative and Mutual Businesses?- A theoretical model and some findings”, Annals of Public and Cooperative Economics, 75(3), 2004, pp.465-495.
17.Keith J. Leggett and Robert W. Strand (2002), “Membership growth, multiple membership groups and agency control at credit unions”, Review of Financial Economics 11, pp37-46.
18.Kellogg, D.L., Youngdahl, W.E. and D.E. Bowen (1997), “On the Relationship between Customer Participation and Satisfaction: Two Frameworks,” International Journal of Service Industry Management, 8(3), 206-219.
19.Kelly, S. W., Donnelly, J. H. Jr. and Skinner, S. J (1990), “Customer Participation in Service Production and Delivery”, Journal of Retailing, 66(3) 315-335.
20.Kluckhohn C. (1951), “Values and value orientations in the theory of Action-An exploration in Definition and classification” in Talcott Parsons and Edward A Shiles Toward a general Theory of Action Cambridge Mass: Harvard University Press 1951, p395.
21.Kotler, P., (1997), “Marketing Management: Analysis, Planning Implementation and Control”, New Jersey: Prentice-Hall.
22.Kotler, P., W. H. Ang, S. M. Leong, and C. T. Tan (1999), “Marketing Management: An Asia Perspective”, Singapore: Prentice-Hall.
23.Narver, John C. and Stanley F. Slater (1990), “The Effect of a Market Orientation on Business Profitability”, Journal of Marketing, Vol. 54 (October), 20-35.
24.Oliver, R.L. (1996), “Satisfaction: A Behavioral Perspective on the Consumer”, New York:McGraw Hill Companies, Inc.
25.Oliver Hart and John Moore (1996), ”The Governance of Exchanges Mmbers’ Cooperatives versus outside Ownership”, Oxford review of economic policy, Vol. 12, NO4, 53-69.
26.Rémy, E. and S. Kopel (2002), “Social Linking and Human Resources Management in the Service Sector,” The Service Industries Journal, 22(1), 35-56.
27.Roald Nes (1999), “Members’ Satisfaction with and Loyalty towards Co-op Organizations”, ICA, Vol.92 NO1, pp.14-26
28.Robert Whitaker, Judy Kay (2003), ”Location and Activity Modelling in Intelligent Environments”, Technical Report NO565.
29.Rokeach (1975) “The Nature of Human Values” New York: Free Press 1973 p5.
30.Sheth, J. N., (1974), “A Theory of Family Buying Decisions” , New York: Harper & Row, pp.17-33.
31.Sheth, J. N., B. I. Newman, & B. L. Gross (1991), “Consumption Values and Market Choices: Theory and Applications.” Cincinnati, OH: Southwestern Publishing.
32.Silpakit, P. and Fisk, R.P. (1985), “Participatizing” the Service Encounter: A Theoretical Framework, “ in Bloch, T. M., Upah, G. D. and Zeithaml. V. A. (Eds), Services Marketing Association, 117-121.
33.Sin, Leo YM, Stella L. M. So, Oliver H. M. Yau & Kenneth Kwong (2001), “Chinese women at the crossroads: An empirical study on their role Consumer orientations and consumption values in Chinese society”, The Journal of Marketing Vol.18, pp.348-367.
34.Stuart, I. F. and Muller, P. J. (1994),“ Total quality management and supplier partnership”, International Journal of Purchasing and Materials Management, 30(1), pp.14-20.
35.Tan, Benjamin (2002), “Understanding consumer ethical decision making with respect to purchase of pirated software”, The Journal of Consumer Marketing, Santa Barbara: Vol.19, Iss.2/3; pp.96-111.
36.Westbrooks, R. A. (1980), “A Rating Scale for Measuring Product/Service Satisfaction, “ Journal of Marketing, 18(3), 68-72.
37.Wirtz, J. (2003),“Halo in customer satisfaction measure: The role of purpose ofrating, number of attributes and customer involvement,"International Journal of Service Industry Management, 14(1), 96-119.
38.Woodside, Arch G., Lisa L. Frey, and Robert Timothy Daly (1989) “Linking Service Quality,Marketing Customer Satisfaction and Behavioral Intentions.” Journal of Health Care 9, no. 4 : 5-17.
39.Yelkur, R. (2000), “Customer Satisfaction and the Services Marketing Mix”, Journal of Professional Service Marketing, Vol.21, 105-115.
40.Youngdahl, W.E. and D.L. Kellogg (1997), “The Relationship between Service Customers’ Quality Assurance Behaviors, Satisfaction, and Effort: A Cost of Quality Perspective,” Journal of Operation Management, 15(1), 19-32.
41.Zeithaml, V. A. (1981), “How consumer evaluation processes differ Between goods and services”, Journal of Marketing of Services, Vol. 9, No.1, pp.25-32.
二、中文部份
1.Alexander F.laidlaw著中國儲蓄互助協會譯(1985),《公元兩千年合作社》,台北:中國儲蓄互助協會。
2.Peter M. Sange著郭進隆譯(1994),《第五項修練:學習型組織的藝術與實務》,台北:天下文化出版社。
3.Sven Ake Book著孫炳焱譯(2003),《世界變遷下的合作社基本價值》,台北:中華民國合作學社。
4.丁秋芳、唐錦秀(2002),「由組織學習理論採討僉戶組織教育、訓練與宣導」,公元2002年全國合作行政研討會,台北:國立台北大學。
5.丁秋芳(2004),「健康、環境與消費合作社經營策略之研究─台灣主婦聯盟生活消費合作社個案分析」,《合作經濟》,第82期。6.王永昌(2002),「各國合作事業─消費篇」,未出版,台北:內政部
7.尹樹生(1985),《合作制度論》,台北:中華學術院合作經濟研究所。
8.尹樹生(1994)《合作經濟概論》,台北:三民書局。
9.邱皓政(2004),《結構方程模式:LISREL 的理論、技術與應用》,台北;雙葉書廊。
10.孫炳焱(1996), 「論合作社原則的演進與一九九五年新合作社原則之含義」,《合作發展》,50:16-22。
11.梁玲菁、唐錦秀(2007),「台灣主婦聯盟生活消費合作社之發展模式分析─學習組織與陪伴組織」,《合作經濟》,93:1-39。12.郭廸賢(1996)「邁入二十一世紀的合作原則與教育」,《合作發展》,200:4-8。
13.郭廸賢(2005),「自願與公開社員制之沿革與實踐」,《逢甲合作經濟》,94.06:9-19。
14.陳伯村、趙榮松(2001),《合作社組織管理通論》,台中:財團法人台灣省合作事業發展基金會。
15.陳俊宏(2002),「消費者參與合作設計之研究」,雲林科技大學工業設計系碩士班論文。16.郭生玉(1990),《心理與教育測驗》,台北:精華書局
17.謝安田、顏昌華(2004),顧客參與對服務人員工作投入影響之研究,中華管理學報,第五卷,第三期,頁43-58。18.蕭文龍(2007),《多變量分析最佳入門實用書-SPSS+LISREL(SEM)》。台北:碁峰資訊。
19.魏明堂(2002),「高職教師對國中生職業試探與輔導活動實施工作滿意度研究」,國立台北科技大學技術及職業教育研究所碩士論文。