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研究生:黃振忠
研究生(外文):Jenn-Jong Huang
論文名稱:組織正義對知識分享意願關係之研究:探討支援中心性的調節效果
論文名稱(外文):The impact of organizational justice on the intent to knowledge sharing:An examination of supportive as a moderator
指導教授:劉玉雯劉玉雯引用關係吳成豐吳成豐引用關係
指導教授(外文):Yu-Wen Liucf Wu
學位類別:碩士
校院名稱:靜宜大學
系所名稱:管理碩士在職專班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2008/01/
畢業學年度:96
語文別:中文
論文頁數:81
中文關鍵詞:組織正義知識分享意願社會網絡支援中心性
外文關鍵詞:social networkknowledge sharingorganizational justicesupport centrality
相關次數:
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本研究目的希望從人類學與社會學之「社會網絡理論」的概念,探討組織成員與社會環境因素之理論觀點,研究組織內員工對組織正義與知識分享意願之關係並探討支援中心性之調節效果,以便協助企業如何在新知識經濟環境中,建構及鼓勵知識分享,進一步建立完善的知識管理體系,提升企業競爭力並提供以社會網絡理論從事團隊研究的新方向。
本研究主要係以問卷調查方式進行,針對台灣某金融機構,共回收200份完整有效的團隊問卷,結論如下:(1)分配正義對於知識分享意願會有正向關係;即組織正義中之分配正義愈高,則其知識分享意願愈高。(2)互動正義對於知識分享意願會有正向關係;即組織正義中之互動正義愈高,則其知識分享意願愈高。(3)分配正義與知識分享意願之間的關係,會受到支援中心性之調節效果所影響;即組織中支援中心性愈高者,則其分配正義與知識分享意願的正向關係愈強烈。(4)互動正義與知識分享意願之間的關係,會受到支援中心性之調節效果所影響;即組織中支援中心性愈高者,則其互動正義與知識分享意願的正向關係愈強烈。最後於結論中,提供後續研究及實務界具體的建議。
The purpose of this study aims to inquire into theoretical standpoints of team members and social milieu factors from the concept of "social network theories", and to investigate the relationships between organizational justice and knowledge sharing among team members. Further, this study endeavors to examine the moderation effects of support centrality to understand how an organization constructs and encourages knowledge sharing in a knowledge-based work environment. The organization builds up knowledge management system for sustaining competitive advantage and providing new directions for team research which demonstrates "social network theories" employed in the study.
This study is mainly implemented by questionnaire. The sample of research is from a Taiwanese financing institution, and 200 questionnaires are recalled with valid integrity. After a thorough study of the sample, we conclude the research as follows: (1) Distributive justice has a significant positive effect to knowledge sharing. Namely, distributive justice in an organization is positive; its knowledge sharing is higher. (2) Interactional justice has a significant positive effect to knowledge sharing. Namely, distributive justice in an organization is positive; its knowledge sharing is higher. (3) The relationship between distributive justice and knowledge sharing is influenced by the moderator of support centrality. Namely, the higher the support centrality is, the higher the positive correlation between the distributive justice and knowledge sharing. (4) The relationship between interactional justice and knowledge sharing is influenced by the moderator of support centrality. Namely, the higher the support centrality is, the higher the positive correlation between the interactional justice and knowledge sharing will be. The final chapter of this study will also provide follow-up research and concrete suggestion to the real-world situations.
目錄
中文摘要Ⅰ
英文摘要Ⅱ
目錄Ⅲ
表目錄Ⅵ
圖目錄Ⅶ
第一章 緒論1
第一節 研究背景與動機1
第二節 研究目的7
第三節 研究流程8
第二章 文獻探討10
第一節 知識分享意願10
一、知識的意義10
二、知識分享意願14
第二節 組織正義21
一、組織正義涵義與類型21
二、組織正義與知識分享意願23
第三節 組織正義、支援中心性與知識分享意願26
一、關係網絡26
二、中心性28
第三章 研究方法35
第一節 研究架構35
第二節 研究假設37
第三節 研究變數38
一、組織正義38
二、支援中心性38
三、知識分享意願39
第四節 問卷設計40
一、組織正義40
二、支援中心性42
三、知識分享意願43
第五節 研究對象與抽樣方法44
一、研究對象44
二、研究抽樣44
第六節 資料分析方法45
一、SPSS統計資料分析45
二、UCINET 6 網絡中心性程度資料分析46
第四章 研究結果分析47
第一節 描述性統計分析47
一、問卷回收情形47
二、樣本描述47
第二節 效度與信度分析50
一、效度分析50
二、信度分析53
三、相關矩陣53
第三節 假設檢定55
一、組織正義與知識分享意願55
二、組織正義、知識分享意願與支援中心性干擾變項57
三、研究假設驗證結果58
第五章 結論與建議60
第一節 研究結論60
一、組織正義與知識分享意願60
二、支援中心性在組織正義與知識分享意願之調節效果61
第二節 研究貢獻與研究限制63
一、研究貢獻63
二、研究限制63
第三節 研究建議65
一、對後續研究的建議65
二、對實務界的建議65
參考書目67
附錄一 問卷A 78
附錄二 問卷B 81
表目錄
表3-1 組織正義之衡量題項41
表3-2 網絡中心性之衡量題項42
表3-3 知識分享意願之衡量題項43
表4-1-1研究樣本結構彙整表49
表4-2-1組織正義構面因素分析表51
表4-2-2知識分享意願構面因素分析表52
表4-2-3各因素之信度分析表53
表4-2-4本研究相關係數表54
表4-3-1組織正義、支援中心性與知識分享意願因素複迴歸分析58
表4-3-2研究假設驗證結果分析表59
圖目錄
圖1-1研究流程9
圖2-1知識的發展過程13
圖2-2知識轉換的模式16
圖2-3知識管理重要元素架構19
圖2-4網絡關係示意26
圖2-5社會網絡分析29
圖3-1研究架構36
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